Manager Digital Services

Winnipeg Regional Health Authority; Manitoba; Hybrid; CAD 90,000 - 110,000; Full time

Job summary

A leading health organization in Manitoba is seeking a Manager of EHR Services to oversee client service professionals and manage digital health projects. The role involves ensuring effective delivery of health services through technology and collaboration. Ideal candidates will have extensive management experience in digital services, particularly in health care, and a relevant educational background. This position offers a hybrid work arrangement and requires strong project management and client service skills.

Qualifications

• 8 years of management experience in digital services, preferably in health care.
• 5 years managing client services in a shared services environment.
• 3 years influencing management and stakeholders.

Responsibilities

• Manage multiple concurrent projects from initiation to completion.
• Communicate project requirements and manage changes.
• Collaborate with vendors for service delivery.

Skills

Management

Client Services

Project Management

Collaboration

Education

Post-secondary degree in technology

Degree in computer science

Degree in engineering

Degree in digital health/clinical informatics

Job description

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Department / Unit: Clinical Digital - Integration

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date: 06/27/2025

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: Hybrid

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient- centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

Position Overview

Digital Shared Services focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.

As the Manager of EHR(Electronic Health Record) services with the Integration and Care Coordination team, you will manage a team of client service professionals with technical expertise to support clinical and business systems to enable the effective delivery of health services across the provincial health system in Manitoba, in the assigned work area such as within:

• Business Services which supports the introduction, use, optimization and sustainment of effective business administrative solutions, effective business processes, systems, services and technologies.
• Clinical Digital Solutions which supports the introduction, use, optimization and sustainment of effective clinical informatics and digital health processes, systems, services, and technologies.
• ICT Services provides shared technology access, hosting and workplace services.
• Digital Health Project Management which coordinates and manages major project initiatives incorporating technology solutions in support of key provincial health initiatives.
• Enterprise Technology which provides an effective technical ICT enterprise architecture.
• Each position will model a customer-centric approach for its assigned team, units, services, projects and improvement initiatives.

Reporting to a director, each Manager Digital Services will:

• Manage all aspects of multiple concurrent projects assigned for completion within the work unit from initiation to completion including scope, risk, change, issue, schedule, cost, quality and communication, involving the area director and vendors as required.
• Communicate requirements for projects and manage the ongoing introduction of changes, upgrades or the introduction of new applications/technology platforms to the operating environment, including acting as the primary area contact on reviews to transition assigned applications to regular operational use.
• Plan, recommend procurement or development, deliver assigned projects, and ensure ongoing maintenance (including lifecycle refresh, patching and/or application enhancements and upgrades) of assigned technologies within the enterprise architecture and required standards.
• Collaborate with vendors and exchange appropriate information to ensure the delivery of relevant outsourced services and ongoing vendor support.
• Influence or lead change management, and benefits realization measurement in coordination with business leads for key projects.
• Promote the ongoing adoption, optimization, deployment and maintenance of technologies and related equipment, updating these in alignment with the established enterprise architecture and standards, and approved operating plans.

Experience

• 8 years of progressive management experience in a large, 24/7/365, geographically dispersed digital services organization specializing in providing clinical, business, infrastructure and/or enterprise architecture solutions and supports, preferably in the health-care sector, including:
  • 5 years of experience managing client services focused on maintaining a wide range of complex computer systems and information infrastructure in a shared services environment.
  • 3 years of experience implementing annual operating plans focused on client service and leading multiple project teams.
  • 3 years of experience influencing mid and senior management, key stakeholders, and collaborating with vendors on outsourced services.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in technology, computer science, engineering, or digital health/clinical informatics from an accredited educational institution.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing with an associated regulatory body as appropriate.
• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg.
• Interruptions to respond to questions are common; dedicated and focused time for planning and concentration can be scheduled.
• Travel throughout the province requiring a valid Manitoba driver’s license and use of a personal motor vehicle.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should selectthe "Apply" icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodationsare available upon request during the assessment and selection process.