Manager - Digital Planning & Operations

Intello Technologies Inc.; Dawson Creek; Hybrid; CAD 102,000 - 152,000; Full time

Job summary

An established industry player is seeking a dynamic leader to join their Digital Sales & Marketing team. This role involves driving digital forecasting evolution, enhancing operational excellence, and managing financial planning. The ideal candidate will have extensive experience in digital sales and marketing, with a strong analytical mindset and leadership skills. You will be part of a collaborative environment that values innovation and personal development. Join a team that is committed to making a positive impact in the community while fostering a culture of growth and teamwork. This is an exciting opportunity to shape the future of digital engagement and e-commerce growth.

Benefits

Comprehensive total rewards package

Minimum 3 weeks of vacation

Flexible benefits plan

Generous company matched pension

Career growth opportunities

Flexible work styles

Qualifications

• 8+ years in digital sales and marketing with strong analytical skills.
• Expertise in financial modelling and statistical forecasting techniques.

Responsibilities

• Lead digital forecasting and fulfillment operations strategy.
• Develop analyses and recommendations for eCommerce strategy.

Skills

Digital Sales

Financial Modelling

Statistical Forecasting

Data Analysis

Stakeholder Management

Team Leadership

Consulting

Strategic Thinking

Education

Bachelor's Degree

MBA

Job description

Join the Digital Sales & Marketing team at TELUS, where we're on a mission to reimagine omnichannel experiences and make digital the channel of choice. We're focused on creating seamless, personalized, and intuitive experiences that drive digital engagement, e-commerce growth, and conversion improvement. Through our customer-centric approach, we aim to optimize investment and improve our customer’s ability to seamlessly interact across all of our touchpoints. As part of the Consumer Marketing & Channels organization, our team is guided by a vision to drive market leadership and unlock the potential in our communities, customers, and team members. If you're passionate about digital innovation and customer experience, we'd love to have you join our team!

Our team and what we’ll accomplish together

Joining the Digital Sales Strategy & Operations team, you will lead the team in driving digital forecasting evolution, fulfillment operations program strategy, cross-functional interlock, and financial planning/management. You will report to the Director, Digital Sales Strategy & Operations, join a leadership team of 4, and lead a small high-performing team.

Here’s how

• Ecommerce Sales Forecasting: Establish eCommerce sales performance center of excellence, with ownership over TELUS and Koodo sales forecast modelling, tracking against key performance metrics, and performance updates to Senior Leadership.
• Analytical Prowess: Develop scenario-based analyses and strategic recommendations to eCommerce strategy managers. Analyze market shifts, and assess impacts to portfolio opportunities and risks.
• Operational Excellence: Own the program strategy for TELUS & Koodo ecommerce fulfillment, identifying areas for process improvement, and implementing changes to enhance efficiency, productivity, and effectiveness.
• Financial Management: Deliver against our eCommerce financial budgets, including proactive identification of optimization opportunities, business case development, and strong cross-functional partnership on the product roadmap.
• Stakeholder Management: Foster strong relationships with internal stakeholders, including senior leaders, to ensure alignment and collaboration across eCommerce performance and fulfillment outcomes.
• Team Leadership: Lead a high-performing team with focus on establishing an innovative, collaborative, analytical culture rooted in a growth mindset.

Qualifications

What you bring

• 8+ years of relevant experience, preferably in a digital sales and marketing environment.
• Expert understanding of predictive financial modelling, planning, and statistical forecasting techniques.
• Strong strategic thinker who is able to analyze complex data sets, provide actionable insights, and communicate clearly and concisely to all levels of management.
• Exceptional collaborator who is able to navigate complex organizational dynamics, and use influencing and negotiating skills to create desired outcomes.
• A proven leader with a track record of creating a dynamic team, who thrive in ambiguity, love to solve problems, and raise the bar in their roles.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
• Consulting, strategy or finance backgrounds would be highly valued.
• Bachelor's degree or similar post-secondary degree, MBA is an asset.

What we give back to you:

• A highly-engaged, dynamic and collaborative environment on a team that likes to have fun.
• Opportunities for personal development through training, networking and career development.
• An organization that actively supports you giving back to the community you live in.
• A place that embraces our core values: Spirited teamwork, Courage to innovate, Embrace change and Initiate opportunity, and a Passion for growth.
• Flexible work styles with the ability to work in and out of the office.

Salary Range: $102,000-$152,000

Performance Bonus or Sales Incentive Plan: 20%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family.
• Flexibility to work in-office, virtually or a combination of both, based on the role's requirements.
• Generous company matched pension and share purchase programs.
• Opportunity to give back to communities in which we work, live and serve.
• Career growth and learning & development opportunities to develop your skills.
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.