Manager, Digital Performance Consulting

Visa; Toronto; On-site; CAD 110,000 - 160,000; Full time

Job summary

Visa Consulting and Analytics (VCA) seeks a Manager to join our Digital Performance practice in North America. You will lead projects delivering digital transformation and analytics for issuers, merchants, and co-brand partners, driving sustainable growth through data-driven insights and innovative tools.

The role requires building frameworks, partnering with cross-functional teams, and delivering actionable recommendations to improve profitability and customer experience.

Qualifications

• Bachelor's Degree or equivalent; MS/MBA/JD/MD preferred.
• 5+ years of relevant work experience; advanced degree preferred.
• Experience in consulting, analytics, software development, or digital agency settings.

Responsibilities

• Develop frameworks, approaches, solutions and recommendations focused on digital engagements.
• Build solutions and actionable insights to help clients grow and meet objectives.
• Partner with peers in merchant sales, marketing, risk, and other regions to execute projects.
• Produce insights and recommendations to improve client performance and strategic priorities.
• Manipulate and analyze large data sets to derive meaningful client insights.
• Build scalable tools, handbooks, and consulting methods applicable across VCA.

Skills

Analytical thinking

Project management

Client engagement

Digital analytics

Education

Bachelor's degree

Advanced degree

Tools

PowerBI

Python

LLM tools

Answer Engine

Adobe Analytics

Google Analytics

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) drives tangible, impactful results for Visa's network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, Visa Consulting and Analytics solves the most strategic problems for our clients.

We apply deep industry and specialized expertise to help clients address their key business priorities, drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments, and risk management.

The VCA team is looking for a Manager to join our Digital Performance consulting practice and play a role in developing high impact projects for Visa's clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with Issuers, Merchants, and Co-Brand Partners. This person will develop initiatives to promote sustainable and profitable growth through advanced digital transformation & innovative analytics.

Potential engagements could include digital customer experience assessments, AI Strategy, Search Engine Optimization (SEO), Answer Engine Optimization (AEO), program launch, digital customer acquisition, customer and merchant life cycle optimization, retention enhancement, benchmark analysis, and profitability enhancement.

• Develop frameworks, approaches, solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges, with a particular focus on digital related engagements
• Build solutions and actionable insights that will help clients grow and achieve their objective
• Partner with peers in other functional areas (e.g., merchant sales and solutions, marketing, sales, risk, innovation) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa's resources
• Produce insights, analyses and recommendations to improve client performance, boost growth, drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments with a specific focus on digital
• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients
• Build scalable solutions, toolkits, best practice documents and consulting approach that can be applied across VCA practice

Incumbents applying for the role should be self-motivated, highly energized, detail-oriented individuals who will deliver strategic thought leadership, problem diagnostics and high impact solutions. Candidates must be able to develop strong working relationships with external clients and across the Visa organization.

This is an individual contributor role, reporting into a Senior Director within VCA.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)

Preferred Qualifications

• 6 or more years of relevant work experience with a Bachelor's Degree or at least 4 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
• Strong analytical skills, with demonstrated intellectual and analytical rigor
• Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently Relevant experience at a consulting firm, analytics firm, software development firm, or digital agency
• Experience working with financial indicators to measure business performance.
• Experience with advanced analytics & coding tools (PowerBI, python, etc)
• Experience in developing & utilizing LLM tools to enhance productivity, including building LLM-driven agents & models
• Experience in Answer Engine Optimization, including the building and use of custom tools
• Knowledge of web analytics & digital measurement tools (Adobe, Google, etc)
• Knowledge and understanding of banking operations and payments, including products and services, digital customer experience, marketing initia