Manager, Digital Channel Enablement

Scotiabank; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading bank in the Americas is seeking a Manager for Digital Channel Enablement to lead initiatives that enhance client experiences and drive digital transformation. The role focuses on managing digital capabilities, applying agile practices, and leveraging data to optimize performance across various platforms. Candidates should have a strong background in digital growth, proven analytical skills, and experience in cross-functional collaboration.

Qualifications

• Previous work experience focused on digital growth and transformation.
• Proven knowledge of digital capabilities.
• Experience in deploying digital solutions.

Responsibilities

• Lead the execution of the Bank’s digital strategy.
• Manage digital initiatives across mobile, web, and emerging platforms.
• Leverage analytics to inform decision-making and optimize experiences.

Skills

Analytical skills

Communication

Collaboration

Data-driven decision making

Education

Post-secondary education in Business or Computer Science

Job description

Requisition ID: 227142

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As the Manager, Digital Channel Enablement, you will play a key role in executing the Bank’s digital strategy by managing and scaling cross-channel programs and capabilities. You will lead initiatives that reduce friction, enhance client-centric experiences, and improve operational efficiency across mobile, web, and emerging digital platforms. Working at the intersection of business, technology, and design, you’ll help drive growth, innovation, and seamless digital interactions. You’ll be responsible for execution of digital-first interactions, capabilities and transformation initiatives to enhance operational efficiency and business growth.

Is this role right for you? In this role, you will:

• Lead the delivery of digital initiatives focused on self-service, onboarding, payments, and other critical client journeys
• Execute mobile-first, scalable capabilities that improve digital adoption, conversion, and engagement
• Apply agile practices and design thinking to accelerate delivery and iteration
• Partner with product, tech, marketing, data, and frontline teams to align initiatives with client needs and business goals
• Act as a central connector between digital, business lines, compliance, security, and performance teams
• Leverage analytics and behavioral data to inform decision-making, optimize experiences, and track KPIs (e.g., digital adoption, NPS, conversion)
• Collaborate with insights teams (Performance, GBCI, CX Advocacy) to measure and communicate impact
• Ensure all digital initiatives meet enterprise standards for security, accessibility, privacy, and compliance
• Create and manage leadership reporting, risk logs, planning timelines, and readiness materials for feature and capability planning and launches
• Explore new technologies and digital trends (e.g., automation, AI-driven interactions, advanced analytics) to enhance client experiences
• Surface and execute forward-looking strategies to scale channel capabilities and accelerate digital growth
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• Post-secondary education in Business, Computer Science or a related field
• Previous work experience focused in digital growth and transformation, preferably in a high-growth consumer industry
• Proven knowledge of digital capabilities and experience deploying digital solutions
• Strong analytical skills, with a results oriented and data-driven approach to decision making based on related KPIs and metrics
• Strong communication and presentation skills
• Proven ability to lead and collaborate on projects cross-functionally
• The ability to design and navigate through conflicting priorities, turning ambiguity into clarity in a fast-changing environment
• Familiarity with human-centered design, understanding the methodology behind creating amazing user workflows and excellent digital client experiences

Location(s): Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.