Manager, Deskside Services

Socket.dev; Mississauga; On-site; CAD 90,000 - 130,000; Full time

Job summary

McKesson is seeking a Technical Administration & Support Manager (M2) to lead teams delivering reliable, high-quality technical support and administration services across McKesson's technology environment. This role plans, directs, and coordinates daily operational activities, ensuring teams achieve KPIs related to system stability, service availability, configuration quality, and incident responsiveness.

It emphasizes governance, disaster recovery readiness, and on-call operations for critical

Qualifications

• Bachelor’s degree or equivalent experience.
• 6+ years of experience and 1+ years of supervisory/management experience.
• Experience leading technical support and administration teams.

Responsibilities

• Translate strategic and operational goals into actionable technical support and administration plans, aligning team objectives and resource allocations.
• Oversee daily technical operations- including incident resolution, configuration activities, maintenance, and deployments- ensuring adherence to standards and timelines.
• Monitor performance metrics, evaluate trends, and coach supervisors to improve operational efficiency, service quality, and KPI achievement.
• Implement governance frameworks and ensure compliance with regulatory, security, and procedural requirements across support teams.
• Coordinate cross-functional technical activities, resolve escalations, and support execution of technology initiatives, upgrades, and problem-solving efforts.
• Lead adoption of new tools, workflows, and administrative processes; provide hands-on guidance during testing, deployment, and troubleshooting.
• Manage vendor relationships, track service delivery performance, and address quality issues to maintain strong operational partnerships.
• Oversee budgets, review expenditures, and identify opportunities for cost optimization while maintaining operational reliability.
• Conduct workforce planning, onboarding, scheduling, and skills development for supervisors and technical staff.
• Promote collaboration, continuous improvement, and knowledge sharing across technical support and administration teams.

Skills

Tech support ops

Education

Bachelor’s degree or equivalent experience

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Position Summary

• The Technical Administration & Support Manager(M2)leads teams of supervisors responsible for delivering reliable, high-quality technical support and administration services across McKesson's technology environment.
• This role plans, directs, and coordinates daily operational activities, ensuring teams achieve defined KPIs related to system stability, service availability, configuration quality, and incident responsiveness. It manages cross-functional objectives, oversees escalations, and partners closely with engineers and architects to support deployment, maintenance, and continuous improvement efforts.
• The Manager ensures alignment with service-level expectations, governance requirements, and technical standards, while supporting disaster recovery readiness and on-call operations for critical issues. Emphasizing talent development and operational discipline, the role provides coaching, performance feedback, and capability growth opportunities for supervisors and technical specialists. It strengthens operational performance by optimizing processes, managing vendor relationships, and stewarding budgets and resources. The role fosters a trust-based, inclusive environment that supports long-term operational excellence and the execution of technical strategy.

Key Responsibilities

• Translate strategic and operational goals into actionable technical support and administration plans, aligning team objectives and resource allocations.
• Oversee daily technical operations- including incident resolution, configuration activities, maintenance, and deployments- ensuring adherence to standards and timelines.
• Monitor performance metrics, evaluate trends, and coach supervisors to improve operational efficiency, service quality, and KPI achievement.
• Implement governance frameworks and ensure compliance with regulatory, security, and procedural requirements across support teams.
• Coordinate cross-functional technical activities, resolve escalations, and support execution of technology initiatives, upgrades, and problem-solving efforts.
• Lead adoption of new tools, workflows, and administrative processes; provide hands-on guidance during testing, deployment, and troubleshooting.
• Manage vendor relationships, track service delivery performance, and address quality issues to maintain strong operational partnerships.
• Oversee budgets, review expenditures, and identify opportunities for cost optimization while maintaining operational reliability.
• Conduct workforce planning, onboarding, scheduling, and skills development for supervisors and technical staff.
• Promote collaboration, continuous improvement, and knowledge sharing across technical support and administration teams.

Basic Qualifications

• Bachelor’s degree or equivalent experience and typicallyrequires 6+ years of experience and 1+ years of supervisory and/or management experience.

Critical Experience/Skills

• Intermediate understanding of technical support operations, system