Manager, Delivery Operations

Rallyday Partners; Canada; Remote; CAD 80,000 - 120,000; Full time

Job summary

A forward-thinking consulting firm in Canada is seeking a Manager, Delivery Operations to oversee the delivery organization. In this fully remote role, you'll manage capacity, optimize staffing workflows, and track key delivery metrics. The ideal candidate has at least 5 years of experience in delivery operations and strong communication skills. Join a team that values clarity, collaboration, and innovation.

Benefits

Unlimited PTO

Learning & development stipend

Wellness support

Collaborative culture

Qualifications

• 5+ years of experience in delivery operations, resource management, or project operations.
• Strong background in capacity planning and utilization tracking.
• Proven ability to design, document, and optimize processes.

Responsibilities

• Forecast project needs and align the right people to the right work.
• Manage utilization and capacity across teams.
• Create and maintain delivery operations playbooks.

Skills

Delivery operations experience

Capacity planning

Utilization tracking

Cross-functional collaboration

Communication skills

Tools

Smartsheet

Asana

Monday.com

Mavenlink

Job description

Overview

First impressions matter. Kicksaw is on a mission to transform the Salesforce consulting industry, putting employees and customers first. As a leader in the Salesforce ecosystem, we help companies manage their implementation processes, drive greater efficiencies, and create unmatched client relationships.

The Manager, Delivery Operations is the operational backbone of Kicksaw’s Delivery organization, reporting to the VP of Delivery. In this role, you’ll connect people, processes, and data to ensure projects are staffed effectively, delivery runs smoothly, and leadership has clear visibility into performance.

You’ll partner closely with Delivery Managers, People Ops, Recruiting, Finance, and Sales to forecast capacity, manage utilization, and streamline operations. From optimizing staffing workflows to tracking key delivery metrics, you’ll drive the systems and structure that make scaling possible.

This is an ideal role for someone who thrives on building order from complexity, enjoys cross-functional collaboration, and finds satisfaction in making things work better every day.

Culture & Values at Kicksaw

We live by four values that guide everything we do:

• Be You – Bring your whole self to work.
• Own It – Take responsibility and follow through.
• Work Together – Collaborate with humility and empathy.
• Keep It Simple – Value clarity over complexity.

As a Manager, Delivery Operations, you’ll embody these values by helping teams work smarter, championing transparency, and building scalable systems that let people do their best work.

Key Responsibilities

Resource & Capacity Management

• Partner with Delivery Managers to forecast project needs and align the right people to the right work.
• Manage utilization and capacity across pods — spotting imbalances before they become burnout.
• Build and maintain a live resource matrix that supports strategic staffing decisions.
• Coordinate with Recruiting and Leadership to plan hiring and contracting needs.

Process, Sales Operations & Continuous Improvement

• Create and maintain delivery operations and playbooks that standardize excellence and reduce friction.
• Map workflows, RACI models, and handoffs between Sales, Delivery, and Managed Services teams.
• Lead retros and operational audits, constantly asking “how could this work better?”
• Pilot and implement new processes and tooling improvements across the Delivery Team.

Delivery Health & Metrics

• Define and track key delivery KPIs — utilization, margins, velocity, quality, and client satisfaction.
• Build dashboards and reports that give leadership real-time visibility into delivery performance.
• Identify and address bottlenecks before they become blockers.
• Own the rhythm of delivery operations: weekly staffing, monthly metrics, and quarterly improvements.

Cross-Functional Alignment

• Partner with People Ops to improve onboarding for delivery roles.
• Collaborate with Sales and Account Management to align capacity with incoming work.
• Partner with Finance to ensure project staffing aligns with revenue forecasts.
• Represent Delivery Operations in leadership forums — surfacing insights and driving action.

Leadership

• Coach and mentor Delivery Operations Analysts or Coordinators (as the team grows).
• Champion a culture of ownership, accountability, and curiosity within Delivery Ops.
• Lead with empathy and systems thinking — helping teams thrive sustainably.

What You’ll Bring

• 5+ years of experience in delivery operations, resource management, or project operations within a consulting, agency, or SaaS environment.
• Strong background in capacity planning, utilization tracking, and resourcing models.
• Proven ability to design, document, and optimize processes across teams.
• Excellent communication and cross-functional collaboration skills.
• Data-savvy with experience using project tools like Smartsheet, Asana, Monday, or Mavenlink.
• Adaptable, analytical, and energized by solving complex operational challenges.

Bonus points

• Salesforce ecosystem experience.
• Exposure to Lean or Agile methodologies.
• Experience building a Delivery Ops function from scratch.
• Leading small but mighty operations teams.

Why Join Kicksaw?

At Kicksaw, we believe in empowering our people as much as our clients. Here’s what you can expect:

• Fully remote work – flexibility to do your best work from anywhere.
• Unlimited PTO – we trust you to balance work and life.
• Learning & development stipend – certifications, training, or conferences.
• Wellness support – stipends and initiatives to help you feel your best.
• Collaborative, values-driven culture – work with a high-performing team that supports and challenges you.
• Clear growth path – help shape how our Delivery organization scales and operates for years to come.

Why you’ll love working at Kicksaw:

Join a growing company with a clear vision to scale! In addition to competitive compensation and benefits, you’ll get to work with curious, knowledgeable, and adventurous team members who enjoy their work and are passionate about what they do.

Kicksaw is made up of a diverse group of lifelong learners, pioneering spirits, and creative thinkers. We’re all unique, but there are certain core values that we each adhere to. They’re our guiding principles, our collective “North Star,” that we live by today and push to be better at tomorrow:

• Be You
• Own It
• Work Together
• Keep It Simple

At Kicksaw, we’re growing fast and are anticipating more growth to come in 2025. We need great leaders to get there! If this role speaks to you, and you want to work with a company that’s fully remote, committed to supporting veterans, and focused on quality of life then please apply!

About Kicksaw

Salesforce implementations, minus the headache. We’re all about forward-thinking, savvy solutions, done right the first time. It’s innovation the way you always dreamed it could be.

Kicksaw is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines.