Manager, Data Trust Centre of Excellence

Loblaw Companies Limited; Brampton; On-site; CAD 85,000 - 110,000; Full time

Job summary

Join a leading company in Canadian retail as a Manager in the Data Trust Center of Excellence. This role focuses on embedding data privacy and governance practices, ensuring customer trust while managing data compliance and governance initiatives.

Benefits

Comprehensive training

Flexible work arrangements

Progressive career opportunities

Commitment to sustainability

Qualifications

• Experience in privacy within a corporate retail or DTC industry.
• Solid understanding of Canadian privacy principles and data governance.

Responsibilities

• Manage customer access and inquiries for data requests.
• Develop and maintain data and privacy programs.

Skills

Data Governance

Privacy Management

Communication

Cybersecurity Practices

Education

CIPP/C, CIPP/M, or equivalent

Data Governance or Data Management Certification

Job description

Come make your difference in communities across Canada, where authenticity, trust, and making connections are valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Loblaw Technology and Analytics power some of Canada’s most game-changing retail solutions. We connect Canadians to things that matter most: food, health, beauty, money, and time. Curiosity drives us as we solve complex problems at pace and lay the foundation for a secure organization today while influencing a better future for our customers tomorrow. Join us and work alongside some of Canada’s most diverse and talented innovators supporting retail, digital customer solutions, and analytical platforms.

Manager, Data Trust - Centre of Excellence

The Impact You'll Make:

The Data Trust Office is an enablement-first function, embedding privacy and data governance into our products and services to build customer loyalty and trust, ensuring compliance by default. As part of the Data Trust Center of Excellence (COE), which fosters a culture of data privacy, responsible handling, and effective governance across the organization, you will report to the Director, Data Trust COE. In this role, you'll empower the organization to leverage data responsibly, drive compliance programs, and enhance the customer experience with our office.

What You’ll Do:

• Contribute to the strategic growth and operational excellence of the Data Trust Center of Excellence, fostering data privacy, responsible handling, and effective data governance.
• Manage customer access, requests, and inquiries, and support third-party requests, ensuring timely and accurate responses within established privacy regulations, policies, and frameworks.
• Transform customer interactions with the Data Trust Office by digitizing processes and automating customer intakes for compliant data request handling.
• Assist in developing, implementing, and maintaining comprehensive data and privacy programs aligned with evolving regulations and best practices through clear policies, procedures, standards, and guidelines.
• Oversee periodic metrics and reporting, providing insights into data and privacy program performance and identifying areas for improvement.

What You Bring:

• Experience working in privacy within a corporate retail, health, or other direct-to-consumer (DTC) industry is an asset. Experience working in Data Governance is an asset.
• Solid understanding of Canadian privacy principles, data protection, and industry data best practices, including data governance. Understanding cybersecurity practices is an asset.
• Privacy certification CIPP/C, CIPP/M, or equivalent experience preferred; Data Governance or Data Management related certifications or equivalent experience is a plus.
• An innovative, creative, and action-oriented mindset, embracing data and privacy as a business enabler and driving practical solutions.
• Excellent written and verbal communication skills, with the ability to explain complex concepts clearly and concisely to diverse audiences.

Our commitment to sustainability and social impact is an essential part of the way we do business, focusing on Environment, Sourcing, and Community. We offer progressive careers, comprehensive training, flexibility, and other benefits, making us one of Canada’s top employers, recognized for diversity, sustainability, and youth employment.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We value diverse perspectives and experiences that can contribute to our team.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to disability can be made at any stage of the application and employment process.

Please Note: Candidates aged 18 or older are required to complete a criminal background check. Details will be provided during the application process.