Manager, Data & Donor Services

Engaged HR; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

An innovative non-profit organization is seeking a Manager, Data & Donor Services who will ensure data integrity across fundraising systems while leading a dedicated team. This role involves managing CRM and data strategy initiatives to enhance donor experiences. Ideal candidates will possess extensive experience with fundraising databases and data analytics tools, showing strong leadership in a collaborative environment. Bilingual candidates (English/French) are encouraged to apply, as the position is remote and supports a national mission.

Qualifications

• Minimum 4 years’ experience managing databases and fundraising systems.
• Experience leading, developing and supporting a team.
• Proficiency with Donor CRM platforms.

Responsibilities

• Oversee optimization of all fundraising systems and databases.
• Ensure gift processing accuracy across various channels.
• Maintain documentation for all data systems and processes.

Skills

Data Integrity

Team Leadership

Collaboration

Attention to Detail

Education

Undergraduate Degree or Equivalent

Tools

Microsoft Dynamics

Power BI

Fundraise Up

CanadaHelps

Job description

About Food Banks Canada

At Food Banks Canada, our commitment stretches across the nation, tirelessly supporting and enhancing the work of over 5,500 food banks and community organizations. We invest in, advocate for, and bolster their critical efforts. Through diligent research, we delve into the root causes of food insecurity, devising actionable solutions informed by our findings as we work to create a Canada where no one goes hungry.

In 2024, Waterstone Human Capital recognized our workplace for embodying one of Canada’s Most Admired Corporate Cultures of the year. This distinction highlights best-in-class Canadian organizations with cultures that have helped them enhance performance. For us, performance means advancing our mission and achieving organizational goals collaboratively with a team that is happy, healthy and engaged.

Our efforts and impact are expanding, and we're opening doors for passionate, teamwork-driven professionals in search of a career that's both meaningful and captivating. Bilingualism (English/French) is an asset for all our roles at Food Banks Canada as we support Canadians across the country.

About the Role

The Manager, Data & Donor Services is responsible for ensuring the integrity, accuracy, and seamless integration of data across all fundraising systems used by the Development and Partnerships team. This role is critical in maintaining a donor centric approach and ensuring best-in-class experiences for supporters across all touchpoints. The Manager oversees gift processing operations and plays a key role in developing and documenting business processes for donor services, including CRM administration, data reporting, and regulatory compliance. This position works closely with the Finance team to reconcile gifts and ensure CRA regulations are adhered to. The Manager also serves as a subject matter expert for fundraising systems, leads data quality initiatives, and supports cross-functional teams with data and reporting needs. This role will focus on systems management, data strategy, and operational excellence as well as leading their team.

What You Will Be Doing

• Oversee the management and optimization of all fundraising systems and databases, applying and implementing best practices to data integrity, business rules, and operational workflows
• Serve as the lead administrator for CRM and gift processing tools, including Microsoft Dynamics, Customer Insights, Fundraise Up, AKA Raisin, and FreshDesk
• Develop and maintain accurate documentation and procedures for all data systems and processes
• Ensure gift processing is timely and accurate, across channels including credit card, cheque, online donations, recurring gifts, pledges, third-party platforms (e.g., CanadaHelps), bequests, and in-kind gifts
• Collaborate with the Finance team to ensure regulatory compliance (CRA), complete monthly reconciliation of gifts between systems, quarterly redistribution of funds to the food bank network, and assisting on audit preparation.
• Maintain up-to-date knowledge of CRA regulations and ensure compliance across all donor transactions and tax receipting
• Develop and execute reports to support fundraising and decision-making across the Development and Partnerships team using data tools such as Power BI
• Provide data analysis and operational support to the Development and Partnerships team for annual giving, employee giving, and other fundraising initiatives
• Define, document, and monitor business rules related to donor data, tax receipting, and constituent services
• Support the Officer, Data & Gift Processing with training and troubleshooting for internal users of fundraising systems
• Provide recommendations regarding the procurement, implementation, and enhancement of fundraising technologies
• Foster a donor-first mindset, ensuring that all systems and services enhance the supporter experience
• Promote a culture that is donor-centric, where requests from internal and external stakeholders are responded to with a high degree of urgency, professionalism, and accuracy
• Supervise and provide guidance to direct reports to ensure consistent and high-quality execution of core functions
• Ensure compliance with policies and procedures to support ethical and successful fundraising practices
• Other duties as assigned

What You Will Need

• Completion of an undergraduate degree or equivalent
• Minimum 4 years’ experience managing databases and fundraising systems
• Experience transitioning a department to a new technology platform or integrating new technologies
• Experience leading, developing and supporting a team
• Experience training staff on database use
• Experience working in a collaborative and cross-functional team environment
• Raiser’s Edge bCRE or RE Fundamentals Certification an asset
• High proficiency with Donor CRM platforms – Microsoft Dynamics, Fundraise Up preferred
• Proficiency with third party fundraising platforms such as AKA Raisin, CanadaHelps, Benevity would be considered an asset

• Proficiency with Power BI Reporting or other reporting software

• Knowledge of fundraising practices, procedures, basic accounting and CRA guidelines

• Deep knowledge and practice around the Donor Bill of Rights, PIPEDA and CASL

• High data-entry skills and well-versed in Microsoft Excel and Word

• Demonstrated ability to prioritize work, manage deliverables and handle multiple tasks simultaneously in a fast-paced environment

• Great attention to detail; highly organized, curious and systematic

• Effective interpersonal skills and success in working in a team environment

• Committed to organizational mission of reducing hunger

• Bilingualism (English/French) is an asset

Working Conditions

• Full-time, Monday-Friday, with occasional evening and weekend work
• This position is remote and may be based anywhere in Canada

Application Information

If this opportunity to work with an exciting, growing, national non-profit appeals to you, please apply with your cover letter and resume. Additional information on this role can be found in the full job description.

This posting will remain open until Wednesday, July 30, 2025.

We look forward to hearing from and connecting with you!

Food Banks Canada believes that diversity is the cornerstone of excellence within our team and mirrors the community we serve. We warmly invite candidates of all genders, ethnicities, cultural backgrounds, sexual orientations, and abilities to apply. Committed to an accessible recruitment journey, Food Banks Canada ensures a barrier-free experience. Should you be approached for a job opportunity, please reach out to [e-mail] if you require accommodations.