manager, data centre

Bell Canada; Kamloops; On-site; CAD 120,000 - 180,000; Full time

Job summary

Bell Canada seeks a Senior Data Centre Manager to lead day-to-day operations of a mission-critical data centre, ensuring high availability, safety, and regulatory compliance. Responsible for on-site staff, incident management, capacity planning, and collaboration with Facilities, Network, Security, and vendors.

The role requires strong interpersonal skills, judgment, and the ability to influence stakeholders while meeting SLAs and audits. Candidates with 5–10 years in data centres are preferred.

Qualifications

• Bachelor's degree required or equivalent experience in Data Centre operations.
• 5–10 years of experience in data centre or mission-critical facilities.
• Experience leading 24x7 operations teams with on-call coverage.

Responsibilities

• Lead the data centre operations team and on-call coverage to ensure reliability.
• Coordinate with Facilities to meet power, cooling, fire protection, and security targets.
• Own site incident response, recovery, and post-incident reviews.

Skills

Data centre operations

Incident management

Staff leadership

Facilities coordination

Regulatory compliance

DCIM software

Education

Bachelor's degree in IT/Facilities

Tools

DCIM software

Job description

Req Id: 431808Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we're building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day. We believe in empowering people. That's why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you're inspired by innovation that advances how people connect and transforms what's possible, you belong on #TeamBell. On the Bell Business Markets team, you'll be a vital part of making innovation happen for enterprise-scale customers. You'll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks. At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

We are seeking a Senior Data Centre Manager to lead the day-to-day operations of a mission-critical Data Centre, ensuring high availability, reliability, safety, and compliance. This hands-on leadership role is responsible for managing on-site operations and staff, overseeing incident, change, and capacity management, and partnering closely with Facilities, Network, Security, and external vendors to maintain operational excellence in a 24/7 environment. The role is customer-facing and requires strong interpersonal skills, sound operational judgment, and the ability to influence cross-functional stakeholders while meeting service level, audit, and regulatory requirements.

Key Responsibilities

• Lead and manage the local Data Centre operations team, including staffing, training, on-call coverage, succession planning, and performance management to ensure sustained operational excellence.
• Partner with Facilities to ensure availability and reliability targets are met for all critical systems, including power, cooling, fire protection, and security.
• Lead site-level incident response, recovery, and post-incident reviews, serving as the operational escalation point during major events.
• Support preventive and corrective maintenance activities by reviewing and approving MOP, SOP, and EOP activities through established change-control processes.
• Monitor capacity across power, cooling, and space; plan expansions; and coordinate customer moves, adds, changes, and commissioning of new loads.
• Drive continuous improvement in safety, operations, and energy efficiency, including PUE, by leveraging DCIM, operational KPls, and best practices.
• Support customer onboarding by contributing to design coordination and technical alignment, supporting quoting and scope definition, coordinating power, cooling, and connectivity readiness, and guiding clients through implementation milestones.
• Serve as a customer-facing leader for site tours, readiness reviews, incident communications, and service improvement initiatives.
• Maintain compliance with corporate policies, security requirements, and regulatory standards, leading audits, remediation activities, and business continuity planning.
• Support site-level financial discipline through cost optimization, maintenance prioritization, and efficiency initiatives.

Critical Qualifications

• Bachelor's degree in Information Technology, Business, Facilities Management, or a related field, or an equivalent combination of education and progressive experience in Data Centre operations.
• Minimum of 5?10 years of experience in Data Centre or mission-critical facilities environments, with demonstrated accountability for live site operations, availability, and reliability.
• Proven experience leading and developing 24x7 operational teams, including staffing, performance management, on-call coverage, coaching, and succes