Manager, Customer Service

Bunge; Vermilion; On-site; CAD 70,000 - 100,000; Full time

Benefits offered by this job

Health and wellness plans

Retirement contribution

Paid vacation/holidays

Job summary

Bunge Vermilion, Alberta is seeking a Facility Leader to manage a high-volume grain handling operation and drive growth through strong customer relationships.

The role combines operations, procurement, and team leadership to meet financial, safety, and service objectives in a dynamic agricultural market. You will lead teams, coach staff, and collaborate with market-area colleagues to improve performance.

Qualifications

• Grade 12 diploma or equivalent, supplemented by an Agri-Business Certificate or equivalent post-secondary education.
• Equivalent combinations of education and experience will be considered.
• Minimum of five (5) years of experience in agribusiness, grain handling, grain marketing, or related customer service.
• Strong knowledge of grain handling operations, grain procurement, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated leadership and team development experience.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to safety, operational excellence, and customer service.

Responsibilities

• Manage and operate a high-volume grain handling facility while conducting business development activities within the assigned market area.
• Serve as a team leader for designated grain handling facilities on a rotational basis.
• Achieve facility financial, operational, and customer service objectives.
• Provide customers with grain marketing insights and support on-farm production decisions.
• Maintain and analyze customer records, market information, and business trends.
• Identify business opportunities and recommend programs and services to support growth.
• Monitor competitor activity and provide input on marketing strategies and programs.
• Purchase grain and negotiate contracts within established authority levels.
• Coordinate grain movement, logistics, and farm supply activities.
• Maintain facility housekeeping, maintenance, and operational standards.
• Ensure compliance with health and safety, environmental, security, and business process requirements.
• Build and maintain strong relationships with customers, producers, truckers, agribusiness partners, and community stakeholders.
• Lead, coach, train, and develop employees to support performance and engagement.
• Conduct performance reviews and support employee development activities.
• Participate in recruitment, promotion, and employee management processes in accordance with company policies.
• Collaborate with market area team members to achieve regional goals.
• Represent the organization through customer, industry, and community engagement activities.
• Perform other duties as required.

Skills

Leadership

Customer relationship management

Negotiation

Communication

Operations management

Strategic thinking

Education

Grade 12 diploma

Agri-Business certificate

Education–experience equivalence

Job description

City: Vermilion State: Alberta (CA-AB) Country: Canada (CA) Requisition Number: 47610

A Day in the Life:

This position is responsible for achieving business results by developing and maintaining strong customer relationships within an assigned market area. The role combines facility operations, grain procurement, customer service, and team leadership to drive financial performance, operational excellence, and business growth.

What You'll Be Doing:

• Manage and operate a high-volume grain handling facility while conducting business development activities within the assigned market area.
• Serve as a team leader for designated grain handling facilities on a rotational basis.
• Achieve facility financial, operational, and customer service objectives.
• Provide customers with grain marketing insights and support on-farm production decisions.
• Maintain and analyze customer records, market information, and business trends.
• Identify business opportunities and recommend programs and services to support growth.
• Monitor competitor activity and provide input on marketing strategies and programs.
• Purchase grain and negotiate contracts within established authority levels.
• Coordinate grain movement, logistics, and farm supply activities.
• Maintain facility housekeeping, maintenance, and operational standards.
• Ensure compliance with health and safety, environmental, security, and business process requirements.
• Build and maintain strong relationships with customers, producers, truckers, agribusiness partners, and community stakeholders.
• Lead, coach, train, and develop employees to support performance and engagement.
• Conduct performance reviews and support employee development activities.
• Participate in recruitment, promotion, and employee management processes in accordance with company policies.
• Collaborate with market area team members to achieve regional goals.
• Represent the organization through customer, industry, and community engagement activities.
• Perform other duties as required.

Skills & Experience Requirements:

• Grade 12 diploma or equivalent, supplemented by an Agri-Business Certificate or equivalent post-secondary education.
• Equivalent combinations of education and experience will be considered.
• Minimum of five (5) years of progressively responsible experience in agribusiness, grain handling, grain marketing, or a related customer service environment.
• Strong knowledge of grain handling operations, grain procurement, and customer relationship management.
• Excellent communication, negotiation, and interpersonal skills.
• Demonstrated leadership and team development experience.
• Strong organizational, analytical, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to safety, operational excellence, and customer service.

Bunge offers a variety of benefits including health and wellness plans, retirement contribution and paid vacation/holidays.

We also strive to provide an inclusive and accessible recruitment and selection process. Please let us know if you need any accommodations during the hiring process by contacting us at [e-mail] or by phone at 1.866.569.4411.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of 34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed - in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team - Collaborative, Respectful, Inclusive
• We Lead The Way - Agile, Empowered, Innovative
• We Do What’s Right - Safety, Sustainability, With Integrity

If this sounds like you, join us! We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge