Manager, Customer Operations

Forma.ai; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An innovative startup is seeking passionate individuals to join their Customer Operations team. This role involves managing customer relationships, implementing product features, and optimizing sales performance management processes. You will work closely with clients and internal teams to ensure the success of sales compensation programs. If you thrive in a fast-paced environment and have a knack for data analytics, this is an exciting opportunity to make a significant impact in a growing company. Join us in transforming how businesses leverage sales intelligence!

Qualifications

• 4+ years of experience in sales operations or data analytics.
• Strong understanding of database structures and data architecture.

Responsibilities

• Manage daily customer relationships and collaborate with stakeholders.
• Enhance Sales Performance Management processes and strategies.

Skills

Data Analytics

Project Management

Analytical Skills

Organizational Skills

Education

Engineering

Commerce

Mathematics

Statistics

Tools

Excel

PowerPoint

SQL

Python

Job description

About Forma.ai

Forma.ai is a Series B startup revolutionizing sales compensation management. We handle billions in annual commissions for industry leaders like Edmentum, Stryker, and Autodesk. Our growth is driven by our passion for transforming how companies leverage sales intelligence to inform business strategy. We welcome driven individuals eager to create impactful solutions.

About The Team

The Customer Operations team collaborates with clients to implement product features, manage platform operations, and optimize sales performance management processes. We support clients in maximizing the revenue potential of their sales compensation programs. If you are passionate about data analytics and sales operations, we want to hear from you.

What You’ll Be Doing

1. Manage daily customer relationships, fostering strong relationships with senior stakeholders across your portfolio.
2. Design and translate business logic into Forma rules and system architecture for new customers.
3. Develop a deep understanding of the company's platform to independently implement updates and enhancements.
4. Collaborate with Product and Engineering teams to relay customer feedback and support platform improvements.
5. Manage customer expectations around deliverables and timelines to ensure success.
6. Gain comprehensive knowledge of each client's strategic positioning, products, and objectives.
7. Enhance Sales Performance Management (SPM) processes and strategies, identifying areas for improvement.

What We're Looking For

1. Educational background in Engineering, Commerce, Mathematics, or Statistics.
2. At least 4 years of relevant experience.
3. Experience working with large datasets and understanding database structures.
4. Proficiency in Excel for data profiling, segmentation, and aggregation.
5. Understanding of data architecture and process flows.
6. Strong analytical, organizational, and project management skills.
7. Ability to work independently in a fast-paced environment.
8. Familiarity with analytical tools like Excel and PowerPoint.

Nice To Haves

1. Experience with SQL and/or Python.
2. Knowledge of sales incentive compensation.

Our Values

• Collaborate well; we are real, with personal lives and commitments. We foster a respectful, inclusive environment.
• Be precise and relentless; set new goals, learn from mistakes, and continuously improve.
• Love our technology and customers; we are all customer-focused, aiming to solve complex problems in underserved markets.

Our Commitment To You

We appreciate the effort involved in applying. Feel free to apply even if your experience isn't an exact match. We value diverse paths to success and look forward to your application. Thank you for your interest.