Manager, Customer Growth - Mastercard Move

Mastercard; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

A leading financial services company in Toronto is seeking a Manager in Customer Growth to develop partnerships and drive revenue in domestic and cross-border payments. This role involves managing key customer relationships and identifying growth opportunities. Ideal candidates will have experience in financial services, strong negotiation skills, and a background in payments. Travel may be required.

Qualifications

• Experience managing complex payments products/services to financial institutions or fintechs.
• Proven ability to manage complex sales processes and negotiations.
• Ability to lead technical and business conversations.

Responsibilities

• Support and maintain relationships with key customers across the Mastercard Move portfolio in Canada.
• Engage regularly to identify opportunities for growth.
• Create and share best practices materials with customers.

Skills

Experience in domestic or cross-border money movement

Strong understanding of the global and domestic payments ecosystem

Excellent relationship management skills

Effective communication and storytelling skills

Value-based selling and solutions development skills

Education

Bachelor's degree

Master's degree

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Manager, Customer Growth - Mastercard Move

Do you enjoy building relationships with customers, negotiating, and winning complex deals? Are you passionate about innovation in domestic disbursements and cross-border payments?

The NAM Mastercard Move Partnerships team develops and maintains relationships with major merchants, fintechs, acquirers, and banks in the U.S. to support their money movement needs. We bring innovative products and solutions to enhance their money movement offerings with card and non-card capabilities.

We seek an experienced business development and sales expert to help win new business, sign new partners, and grow existing accounts through solutions, upselling, cross-selling, and incentivizing volume growth. This role offers a chance to drive significant revenue and transform customer engagement.

Job Description / Roles & Responsibilities

• Support and maintain relationships with key customers across the Mastercard Move portfolio in Canada.
• Engage regularly to identify opportunities for growth via pipeline development, new use cases, new corridors/markets, repricing, cross-selling other Mastercard services, and recommending best practices.
• Partner with regional teams to identify revenue opportunities, deliver proposals, and growth plans.
• Create and share best practices materials with customers.
• Support key client communications for managed accounts.
• Inform product roadmaps by sharing customer feedback and growth inhibitors.
• Serve as the initial contact for discussions on new use cases, pricing, partnership terms, volume growth, and optimization.

All About You:

• Experience in domestic or cross-border money movement at banks, FIs, or fintechs.
• Strong understanding of the global and domestic payments ecosystem.
• Experience managing complex payments products/services to financial institutions or fintechs.
• Experience working with Treasury Services, Transaction Banking, or Commercial Banking.
• Proven ability to manage complex sales processes and negotiations.
• Ability to lead technical and business conversations.
• Excellent relationship management skills, trust-building, and customer understanding.
• Knowledge of payments at service providers, users, or networks.
• Effective communication, storytelling, and presentation skills.
• Value-based selling and solutions development skills.
• Self-motivated, independent, and team-oriented.
• Bachelor’s degree required; Master’s preferred.
• Some travel required.

Mastercard is an inclusive, merit-based employer that considers all qualified applicants. For accommodations during the application process, contact [e-mail].

Corporate Security Responsibility

All employees must adhere to Mastercard’s security policies, ensure confidentiality, report violations, and complete security training.