Manager, Customer Experience Trainee - Montréal East - Mascouche

TD; Mascouche; On-site; CAD 59,000 - 84,000; Full time

Job summary

A leading financial institution is seeking a Manager, Customer Experience Trainee in Mascouche. This role involves mentoring a team, ensuring exceptional customer interactions, and supporting staff in resolving complaints while promoting a positive team environment. Candidates should have an undergraduate degree or relevant experience, with strong leadership and communication skills.

Benefits

Comprehensive rewards

Development programs

Supportive environment

Qualifications

• Over 3 years relevant experience required.
• Knowledge of banking processes and operational functions.

Responsibilities

• Mentor a team, ensuring exceptional customer interactions.
• Collaborate with partners to serve customer needs effectively.
• Coach team on customer engagement strategies.

Skills

Communication

Leadership

Organizational Skills

Time Management

Education

Undergraduate degree

Tools

MS Office

Job description

Join to apply for the Manager, Customer Experience Trainee - Montréal East - Mascouche role at TD

1 week ago Be among the first 25 applicants

Join to apply for the Manager, Customer Experience Trainee - Montréal East - Mascouche role at TD

Pay Details:

Work Location: Mascouche, Quebec, Canada

Hours: 37.5

Line Of Business: Personal & Commercial Banking

Pay Details: $59,500 - $84,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are key features of the colleague experience at TD. Our policies allow colleagues to progress through the salary range over time as they advance in their roles. The actual offered pay may vary based on skills, experience, location, and organizational needs. Candidates are encouraged to discuss compensation openly with recruiters.

Job Description:

• Candidate must be mobile and flexible to work throughout the Montreal East district.

Department Overview:

At TD Canada Trust, we build deep relationships with customers by providing a broad range of services and advice. We focus on understanding customer needs and promoting appropriate products and services, ensuring a positive experience.

Join TD Canada Trust and embody our values: Think like a customer, Act like an Owner, Innovate with purpose, and Execute with Speed and Impact.

Job Responsibilities:

• Mentor a team, ensuring exceptional customer interactions and operational excellence.
• Maintain scheduling and ensure compliance with policies and procedures.
• Collaborate with partners to serve customer needs effectively.
• Support staff in resolving complaints and escalate as needed.
• Coach team on customer engagement strategies.
• Monitor workflows, prioritize tasks, and resolve operational issues.
• Handle branch administrative duties.
• Maintain branch areas per guidelines.
• Provide performance feedback and manage team performance.
• Promote a positive, effective team environment and stay informed on industry trends.

Job Requirements:

• Undergraduate degree or over 3 years relevant experience.
• Knowledge of banking processes and operational functions.
• Proficiency in MS Office and internet applications.
• Effective communication skills.
• Strong organizational and time management skills.
• Leadership skills for a fast-paced environment.

Additional Information:

TD is a leading global financial institution committed to customer experience and continuous growth. We offer comprehensive rewards, development programs, and a supportive environment to help colleagues succeed. We are dedicated to accessibility and encourage candidates to request accommodations during the interview process.