Manager, Customer Demand Planning

Jamieson Wellness Inc.; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading health and wellness company in Toronto is seeking a Customer Demand Planning Manager to enhance forecasting accuracy and improve planning processes. The ideal candidate has at least 3 years of experience in demand planning within retail or consumer healthcare sectors, skilled in data-driven decision-making and collaboration. This role offers an exciting opportunity to impact service excellence and inventory health.

Qualifications

• 3+ years of experience in Demand Planning, Supply Chain, or related field preferably within CPG, retail, or healthcare sectors.
• Proven experience managing forecasts for large customer accounts.
• Hands-on experience with forecasting software and ERP systems.

Responsibilities

• Develop and maintain rolling 18-month statistical and consensus forecasts.
• Act as the key point of contact between Demand Planning and the Sales teams.
• Drive demand planning process improvement across the organization.

Skills

Analytical & Strategic Thinking

Stakeholder Engagement

Customer Focus

Process Improvement

Collaboration & Teamwork

Education

Bachelor’s degree in Supply Chain, Business Administration, Operations Management

Tools

SAP

Kinaxis

Oracle

JDA

Power BI

Tableau

Job description

Company Overview

Jamieson Wellness Inc. is Canada’s leading health and wellness company and purpose to inspiring better live every day.

Established in 1922, Jamieson is our 100 years old heritage brand, which is recognized as Canada's #1 consumer health brand. In addition, we also market and manufacture a series of leading specialty supplements brands under the youtheory, Progressive, Smart Solutions, and Iron Vegan brands.

On top of our outstanding brand portfolio, Jamieson Wellness Inc. has been recognized as one of the top ten most reputable companies in Canada and is well regarded for our industry leading commitment to quality – exemplified through award-winning innovations and meeting of rigorous manufacturing certification standards. And, Jamieson is no longer just a Canadian success story, as our brands are established and growing rapidly in more than 50 countries around the world. For more information, please visit www.jamiesonwellness.com

Our Jamieson Diversity and Inclusion Statement

At Jamieson Wellness, we cherish diversity, equity and inclusion and we know we must constantly listen, learn and take action to ensure these principles remain embedded in our culture. We encourage everyone to bring their whole selves to work and celebrate the differences that make us unique. We are accountable to build an environment free of bias in regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender orientation, gender identity, gender expression, and all other types of behaviours that are not conducive to an inclusive environment. We hold ourselves and all stakeholders to a high standard of diversity equity and inclusion, because anything else is unacceptable.

Position Summary

The Customer Demand Planning Manager serves as a key link between customers, sales teams, and internal supply chain teams and plays a critical role in enabling accurate, customer-centric forecasts. This role is responsible for owning the end-to-end demand planning process for key retail accounts, incorporating customer intelligence, promotional plans, and point-of-sale data to deliver a robust demand signal that supports service excellence and inventory health.

This role requires strong analytical skills, cross-functional collaboration, and a customer-first mindset. The ideal candidate is passionate about turning data into insight, fostering partnerships, and continuously improving forecasting accuracy and planning processes.

Key Responsibilities Include:

Forecasting & Planning

• Develop and maintain rolling 18-month statistical and consensus forecasts at the SKU/customer level.
• Integrate historical trends, customer insights, promotional calendars, and new product launches into the demand plan.
• Monitor forecast performance, identify root causes of variance, and recommend corrective actions to improve accuracy and reduce bias.
• Lead monthly customer volume reviews with sales teams to validate and adjust forecasts, ensuring alignment with key stakeholders.

Customer Engagement and Cross-Functional Partnership

• Act as the key point of contact between Demand Planning and the Sales teams, ensuring timely updates on changes in customer plans and market trends.
• Represent Demand Planning in S&OP/IBP cycles and ensure alignment between demand plans and financial/operational targets.
• Collaborate closely with Supply Planning to ensure demand plans translate into feasible supply plans, mitigating risks to service and inventory.
• Participate in joint business planning and supply chain reviews with key customers. Ensure customer-specific supply chain KPIs (e.g., fill rate, OTIF, lead time) are consistently met or exceeded by identifying and implementing improvement opportunities.
• Leverage POS and customer data systems (e.g., Retail Link, LDIA, LVRP) to drive insight-based forecasting.
• Collaborate with customers to analyze inventory, consumption trends, and promotional effectiveness, providing actionable insights to enhance forecast accuracy and supply chain efficiency.

Leadership:

• Drive demand planning process improvement, share best practices, and elevate forecasting discipline and execution across the organization.
• Conduct in-depth analyses of customer inventory levels, POS trends, and forecast bias trends to continuously improve demand plans.
• Lead continuous improvement initiatives to optimize planning processes, including fill rate improvements, order management optimization, and lead-time reductions.
• Influence planning of New Product Introduction, Discontinuations, Displays.

Skills & Competencies

• Analytical & Strategic Thinking: Strong problem-solving capabilities with a passion for data-driven decision-making.
• Stakeholder Engagement: Confident communicator who can align cross-functional teams and influence without authority.
• Customer Focus: Deep understanding of customer dynamics, able to translate commercial insights into accurate forecasts.
• Process Improvement: Continuous improvement mindset with an eye for optimizing processes and leveraging technology.
• Collaboration & Teamwork: Strong interpersonal skills and ability to work effectively across functions and levels.

Qualifications:

• Bachelor’s degree in Supply Chain, Business Administration, Operations Management, or related field.
• 3+ years of experience in Demand Planning, Supply Chain, or related field preferably within the CPG, retail, or consumer healthcare sectors.
• Proven experience managing forecasts for large customer accounts (e.g., Walmart, Shoppers Drug Mart, Loblaws).
• Hands-on experience with forecasting software and ERP systems (e.g., SAP, Kinaxis, Oracle, JDA).
• Advanced Excel and data analytics skills. Experience with Power BI or Tableau is an asset.
• Knowledge of customer systems, including Walmart RetailLink and IRi, a strong asset.

Our Values

ACCOUNTABILITY: We do what we say. We take personal ownership for our work and actions and its impact on others and the business.

RESPECT: We do it together authentically and inclusively.We actively listen and engage each other, including diverse perspectives.

EXCELLENCE: We drive to high standard for product, people and planet. We challenge the status quo and bring forward innovative ideas in the continuous pursuit of quality.

AGILITY: We embrace change and act with flexibility.We welcome new ideas and feedback, swiftly incorporating them to improve our performance.