Manager, CREST Live-In Treatment

Children's Mental Health Ontario; Toronto; Hybrid; CAD 84,000 - 98,000; Full time

Benefits offered by this job

Health, Dental, Vision insurance

Life and disability insurance

Pension with employer matching 6%

Paid time off and leave benefits

Hybrid work flexibility

Employee perks and discounts

Job summary

Strides Toronto is seeking a Manager, CREST LIT Program to provide clinical and administrative leadership to a multidisciplinary team delivering live-in and day treatment services for high-risk youth. This role requires strong supervision, trauma-informed care, and adherence to licensing standards in a residential setting.

The position offers a hybrid work model with comprehensive benefits and opportunities to advance within a client-centered, evidence-informed framework.

Qualifications

• Bachelor’s Degree in a relevant field; RHPA registration.
• Training in Trauma-Informed Care delivery.
• 3–5 years of experience with complex needs in community/health care.
• Minimum 2 years of leadership or supervisory experience.
• Experience in a residential treatment milieu and/or shelter system.
• Experience with facilities/operational management.
• Awareness of IDEA and inclusive practices in the workplace.
• Understanding of anti-racism perspectives in health equity.

Responsibilities

• Provide clinical direction and supervision to a live-in and day treatment team.
• Oversee coordination of subcontracted multidisciplinary providers; monitor performance and training.
• Ensure staffing meets licensing and accreditation requirements for 24/7 live-in treatment.
• Maintain safe environment and respond to incidents with required documentation.
• Ensure safety and well-being of staff and clients per OHSA and policies.
• Manage residential licensing reporting and compliance timelines.

Skills

Leadership experience

Trauma-informed care

Residential treatment knowledge

Policy & compliance

Risk assessment

Education

Bachelor’s Degree

Job description

Position Type –Full-time

Hours of Work per week –35 hours

Salary range: $84,258 to $98,120 per annum

Benefits: We offer generous group employee benefits which includes:

• Comprehensive health, dental, vision coverage and EAP, premium fully paid by organization
  Life and disability insurance
• Defined Contribution Pension plan with employer matching up to 6% based on length of service
• Generous paid time off (Vacation, Sick and Float days)
• Pregnancy/Parental leave top-up
• Hybrid work flexibility
• Access to employee perks and discounts

ABOUT US

Strides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs—including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support—using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, includingHelp Aheadand theHOPE Strategyacross Toronto andOne Stop Talk/Parlons Maintenantand theProvincial Youth Outreach Worker Programacross Ontario.

ABOUT THE ROLE

This is an existing vacancy for a full-time Manager, Community Response to Exploitation and Sex Trafficking (CREST) Live-In Treatment (LIT) Program.

The Manager, CREST LIT provides clinical and administrative supervision to a multidisciplinary team, administrative and operational management, and comprehensive oversight to the CREST Live-in Treatment Program. The manager of the CREST LIT residence effectively facilitates the coordinated and integrated delivery of care to a complex and high-risk youth population by a team of community and health professionals within a residential milieu. The manager ensures adherence to best practices, licensing requirements, and compliance with legislative standards for client care in a residential setting, including the physical maintenance of the property and residence.

Due to the complexity of needs of the clients and the risks related to their association with trafficking concerns, standard educational settings are often unsuited for this population. To ensure a secure and supportive learning environment, education will be delivered through an inclusive, onsite school program, fully integrated within the wraparound live-in service delivery model. As such, the residence will also offer an on-site day treatment program as per TDSB’s ECCP (Education and Community Partnerships Program); a schoolteacher from TDSB will provide educational instruction to the clients while the CREST Team will be responsible for delivering on-site day treatment services to our clients during regular school hours.

The Manager, CREST LIT supports the appropriate pathway of care for potential residents and clients to ensure they receive timely and effective services and/or referrals. The CREST manager will also have responsibility for supporting the development of individualized assessments and treatment plans for client admission, program participation, and transition back into the community.

This is a unique management role where it is essential that the manager has the appropriate training/expertise to provide clinical and administrative leadership to an interdisciplinary service team that will be accountable for high-risk youth with complex biopsychosocial needs; as such, the role requires knowledge of DSM-V as well as an in-depth knowledge of various clinical treatment modalities (including CBT, DBT, trauma-responsive treatment, substance misuse/addiction treatment, family therapy/psychotherapy, group treatment, case management principles and life skills coaching).

This is a challenging client population with complex clinical presentations and specialized needs and requires vigilance to ensure that all associated risk factors are considered in the planning and provision of seamless, integrated services, thereby ensuring positive clinical outcomes for the clients while also assuring the overall safety of clients, residents, and staff.

WHAT YOU WILL DO

• Provide clinical direction, guidance, and support to a team that provides live-in treatment and day treatment services; the team is composed of Child and Youth Care Workers, Integrated Care Coordinator, Individual and Family Therapists, and a Peer Support worker, in adherence with established legislative/accredited service standards, ensuring delivery of high-quality evidence-based/evidence-informed services.
• Oversee the coordination of a subcontracted team of independent multidisciplinary health care providers, including primary care practitioners and subject matter expert consultants in the AHT field. Monitor employee performance and ensure appropriate training and feedback are provided in a timely way. Liaise with the appropriate decision for sub-contracted team members for issues related to training and feedback.
• Ensure staffing consistently meets program, licensing, and accreditation requirements for the successful delivery of high-quality anti-human trafficking and mental health services in a live-in treatment program operating 24 hours/day and 365 days/year.
• Ensure all administrative requirements related to program operations including management of SOR-RL [A1] (residential licensing) reporting are completed promptly, accurately, and effectively. Maintain and build upon the AHT and Live in Treatment milieu services to ensure that services are provided in accordance with relevant legislation, accreditation standards, college and governing body requirements, MCCSS expectations, and the organization’s service delivery standards.
• Create and maintain a safe environment for clients and staff in the residential treatment program, through appropriate training, communication, and physical space maintenance. Respond to incidents and occurrences, completing and submitting required documentation in accordance with Ministry and Agency timelines.
• Ensure the safety and well-being of employees and clients of the CREST Live-In Treatment program through adherence to the Occupational Health & Safety Act, Ministry, and organizational policies and procedures.

THE “MUST HAVES”

The following education, professional memberships and knowledge are a requirement for this role:

• Bachelor’s Degree (eg. BSW, BA in Child and Youth Care, OT, Indigenous Studies, Women’s and Gender Studies, etc.), ideally with registration in a relevant college as per RHPA
• Training and/or previous work experience in the delivery of Trauma Informed Care services for clients
• 3-5 years relevant experience working with individuals with complex needs in community and/or health care settings (e.g., youth in care, clients with complex mental health needs, clients involved in sex trafficking and/or sex work, clients with a history of trauma and/or sexual abuse, substance use, clients who are housing insecure and/or unhoused etc.)
• Minimum 2 years leadership or supervisory experience.
• Experience working in a residential treatment milieu and/or shelter system.
• Experience with facilities/operational management.
• Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.
• An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.
• Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.

THE ‘NICE TO HAVES’

While not required, preference will be given to candidates with the following:

• Functional computer and client information system knowledge.
• Fluency in another language(s), including sign language.

BEFORE STARTING WITH US

As our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:

• A Broad Record Check
• A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled.
• Satisfactory completion of the Strides Toronto Health Assessment Form

WHY JOIN OUR TEAM?

• We provide a hybrid work model and competitive Group Health Benefits and Pension Plan.
• We provide opportunities for growth and professional development.
• We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.
• We have a collaborative and supportive Senior Management Team.
  We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.

Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to increase the representation and inclusion of diverse groups within their workplace.

This Community Response to Exploitation and Sex Trafficking Live-in Treatment program will provide 24/7 care to girls who have experienced gender-based violence and sexual exploitation, as such this position will prioritize applicants who identify as women or non-binary.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.

We thank all applicants however, only those selected for interviews will be contacted.