Manager | Credit & Collections | Canada

Genpact; Vancouver; On-site; CAD 75,000 - 90,000; Full time

Job summary

An advanced technology services firm located in Metro Vancouver is seeking a Manager for Canadian Payroll. The role involves leading payroll processes, ensuring compliance with labor laws, and managing vendor relationships. The ideal candidate has a Bachelor’s degree, experience in accounting or HR, and strong communication skills in both English and French. This position offers opportunities for transformation leadership and career growth within a values-driven culture.

Benefits

Hands-on experience

Mentorship opportunities

Continuous learning opportunities

Qualifications

• Bachelor's degree required.
• Experience in accounting, business, or HR is essential.
• Must be able to communicate in English and French.

Responsibilities

• Support company program implementations across departments.
• Manage payroll processes to align with business goals.
• Ensure timely and accurate payroll and compliance with tax laws.

Skills

Leadership skills

Analytical skills

Communication skills

Knowledge of labor law directives

Vendor relationship management

Education

Bachelor’s degree in accounting, business, or finance

Tools

ADP

SAP

ServiceNow

Job description

Overview

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Canadian Payroll.

Responsibilities

• Leadership: Supports the implementation of company programs in collaboration with key stakeholders e.g. IT, HRIS, Compensation and Benefits.
• Planning and Execution: Plans and manages department processes and practices to ensure that programs are aligned with company business goals and objectives; consults closely with business leaders and regional partner resource heads to establish payroll approach and programs and ensures alignment with overall company policies, programs, and business objectives; applies knowledge of multidisciplinary business principles to achieve successful outcomes in cross-functional projects and activities.
• Business Acumen: Provides functional expertise and executes functional responsibilities; directs payroll activities related to mergers and acquisitions and companywide or site-specific projects; ensures timely and accurate payroll for all Canadian associates; ensures statutory deductions and returns are filed on time; oversees process improvements for efficient payroll processing, tax reporting, accounting, and record retention; serves as internal expert on compliance and technical issues involving Canada payroll, taxes, benefits, labor laws, and payroll tax responsibilities.
• Daily Responsibilities: Conducts daily review of open items and manual check lists; performs payroll tasks to ensure submissions are completed as required; reviews performance relative to contractual SLAs; coordinates quarterly adjustments and year-end activities; manages relationships with third-party vendors, Benefits, Total Rewards, HR, Tax, Treasury, and Finance; manages payroll policies and procedures for audit compliance; performs security audits within the payroll system; performs other duties as assigned.

Minimum Qualifications

• Bachelor’s degree in accounting, business, or finance.
• Experience in accounting, business, or human resources.
• Experience working with third-party systems (ADP, SAP, ServiceNow, etc.).
• Strong oral and written communication skills and ability to interface at the highest levels within an organization.
• Strong leadership skills.
• Working knowledge of labor law directives as they relate to payroll and tax (e.g., working time, minimum wage regulations, regular rate of pay calculations, maternity/paternity leave).
• Strong analytical and financial analysis skills.
• Knowledge of and ability to navigate vendor relationships with 3rd party payroll service providers and SLAs to deliver timely and accurate payroll.
• Language skills: ability to communicate in English and French (written and verbal).
• Microsoft Office Suite (emphasis on Excel and Word); enterprise HRIS (preferably SAP) with interface to external payroll vendor.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, fuel progress.

Come join the tech shapers and growth makers at Genpact and take your career in the direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military / veteran status, genetic information, sexual orientation, gender identity, physical or mental disability, or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

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