Manager, Credit

Royal Bank of Canada; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading bank is seeking an Adjudication Associate to review client borrowing requests and ensure adherence to credit principles. This role involves independence and teamwork while providing support and training to sales team members, all within a fast-paced environment.

Qualifications

• Experience in delivering customer service excellence in a call handling environment.
• Bilingualism (English and French) required.
• Prior credit experience and demonstrated ability to apply credit principles.
• Ability to work independently and interact effectively within a team.
• Drive to work efficiently in a fast-paced environment.

Responsibilities

• Provide approval, decline, or negotiation of credit applications within delegated lending authorities.
• Adjudicate credit from various delivery channels and advise clients of decisions.
• Act as a product specialist, coaching sales unit employees on credit quality.

Skills

Business Data Analysis

Communication

Credit Analysis

Critical Thinking

Database Queries

Data Visualization

Decision Making

Quantitative Methods

Risk Management

Job description

In this role you will be responsible for reviewing and decision client borrowing requests / transactions within delegated lending authorities (DLA) with focus on the balance of revenue maximization and the appropriate risk profile. You will ensure the safety and soundness of RBC funds through strong judgment and analytical skills guided by RBC risk policy adherence. You will assess Risk respecting the discipline imposed by bank policies and maintain Client First Focus. You will make decisions on exceptions to credit principles rules and guidelines as required with all applications credit scored

What will you do

• Adjudication Associate provides approval decline or negotiation of credit applications / transactions within specifically assigned DLA and related accountabilities ensuring timely delivery of credit decision
• Functional technical / product / operational expert and acts as escalation and / or referral point for quick problem solution
• Adjudicates credit from various delivery channels (e.g. Vendors Brokers Direct Sales etc..) advising client of decision
• Follows standard RBC lending policy and procedure guidelines
• Acts as credit and product specialists and in the normal course of adjudicating files provides ongoing coaching for sales unit employees and peers to support credit quality and credit process risks as well as opportunity spotting for sales
• When within established authorities and accountabilities completes full verification function. Reviews transaction / source document details including authorizations contracts and other documents ensuring : Transaction details are clearly outlined / definedWhere required all documents are vetted to comply with product / service and form completion / legal requirements eligibility and limit criteria and authorized policy Clear approval terms and conditions are specifically and clearly stated in order that documentation specified is obtained and auditors can easily confirm that all outlined conditions / pre-conditions have been met prior to processing
• Exercises some judgment in making decisions with escalations to appropriate levels
• Work requires continual reacting and adapting to change. Expected to process work volumes as measured through established service quality standards (e.g. Client Service Commitments) Follows established Coaching Routines and related activity to drive high performance and enhance client experience.

What do you need to succeed

Must have :

• Experience in delivering customer service excellence in a call handling environment
• Bilingualism (English and French) required as you will regularly do business with partners across Canada
• Prior credit experience and a demonstrated ability to apply credit principles
• Ability to work independently and interact effectively within a team
• A drive to work efficiently in a fast paced environment

Job Skills

Business Data Analysis Communication Credit Analysis Critical Thinking Database Queries Data Visualization Decision Making Quantitative Methods Risk Management

Additional Job Details

Address :

5575 NORTH SERVICE RD : BURLINGTON

City : BURLINGTON

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform :

PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Posted Date :

Application Deadline :

Note : Applications will be accepted until 11 : 59 PM on the day prior to the application deadline date above

I nclusion and Equal Opportunity Employment

At RBC we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best effectively collaborate drive innovation and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect belonging and opportunity for all.

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Required Experience :

Manager

Key Skills