Manager, Contractor Engagement Program Office

TD Bank; Old Toronto; On-site; CAD 76,000 - 116,000; Full time

Job summary

Une entreprise financière de premier plan recherche un leader dynamique pour gérer son programme d'engagement des contractuels. Ce poste clé implique la supervision d'une équipe, la gestion des relations avec les partenaires internes et externes, et l'assurance que les opérations respectent les réglementations. Vous serez responsable de la mise en œuvre de stratégies efficaces pour optimiser les processus et améliorer la satisfaction des clients. Si vous êtes passionné par le service à la clientèle et que vous possédez des compétences organisationnelles exceptionnelles, cette opportunité stimulante pourrait être faite pour vous.

Qualifications

• Compétences en service à la clientèle et gestion des fournisseurs externes.
• Excellentes compétences organisationnelles et analytiques.

Responsibilities

• Gérer une équipe de 4 personnes fournissant des services liés au programme.
• Coordonner les activités d'administration du programme et assurer la conformité.

Skills

Service client

Gestion des fournisseurs externes

Compétences organisationnelles

Compétences analytiques

Compétences interpersonnelles

Compétences en communication

Multitâche

Confidentialité

Tools

Microsoft Office

Workday

PeopleSoft

Job description

Dir.I, Programmes d’affaires

Postuler remote type Hybride locations Toronto, Ontario time type Temps plein posted on Publié il y a 2 jour(s) time left to apply Date de fin: 24 janvier 2025 (Il reste 10 jours pour postuler) job requisition id R_1391004

Lieu de travail : Toronto, Ontario, Canada

Horaire : 37.5

Secteur d’activité : Soutien à la distribution, Clients et Ventes

Détails de la rémunération: $76,800 - $115,200 CAD

En tant que candidat, nous vous encourageons à poser des questions sur la rémunération et à avoir une conversation franche avec votre recruteur, qui pourra vous fournir des détails plus précis sur ce poste.

Description du poste :

Department Overview: TD spends over $6 Billion each year with suppliers. Strategic Sourcing Group’s (SSG) role, in collaboration with our business partners, is to create sustainable competitive advantage for TD by leveraging this third party spend and the expertise of our key suppliers to meet our needs, reduce total cost and mitigate supply-related risks.

Team Overview: SSG - Contractor Engagement Program (CEP) Office. The program supports contingent staffing across the Bank's North American footprint, for all businesses, with the exception of the retail branch network.

Job Description: Reporting to the Senior Manager, Contractor Engagement Program; this position is responsible to lead a team of professionals in operationalizing business specific program requirements; provide day to day operational and administrative support to organization business partners, enterprise wide.

CUSTOMER

• Manage a team of 4 providing program related services to internal partners.
• Manage and work with internal stakeholders, business partners and external suppliers supporting the CEP program.
• Act as a key reference point and subject matter expert for programs and processes relating to Contractor Engagement Program.
• Provide business subject matter expertise in the development and delivery of the CEP program.
• Liaise with other subject matter experts, internally and externally, to understand and interpret applicable legislation / regulations relating to program administration.
• Ensure business and partners are provided with program guidance, advice and support as required.
• Manage all program administration activities, ensuring co-ordination of changes, monitoring the effectiveness, timeliness and accuracy of program delivery.
• Coordinate department compliance with overall division guidelines as well as regulatory agencies.
• Identify key metrics and criteria for success and ensure appropriate reporting mechanisms are established and implemented.
• Responsible for ensuring effective communication to employees and leaders on operational policies, programs, processes and standards as well as improving work processes and finding efficiencies through new initiatives and other changes for continuous improvement.

SHAREHOLDER

• Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities.
• Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements.
• Execute on the annual business plan to deliver results aligned with business strategies.
• Support team in staying knowledgeable on emerging issues, trends and evolving regulatory requirements.
• Monitor and communicate the effectiveness of delivery strategies, programs, and practices related to own area.
• Assess / identify key issues and escalate to appropriate levels and relevant stakeholders.
• Identify, mitigate and report on risk issues per enterprise policy / guidance.
• Ensure business operations are in compliance with applicable internal and external requirements.
• Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

EMPLOYEE / TEAM

• Responsible for management of the overall team providing both leadership and guidance.
• Set targets and objectives for the team, and deliver results.
• Grow team expertise to align with business/enterprise demand and direction.
• Lead a high performing team; provide on-going feedback and performance reviews.
• Lead the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner.
• Manage employees in compliance with all human resources policies, procedures and guidelines of conduct.
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally.
• Coordinates and prioritizes multiple initiatives and manages team resource allocation.
• Establishes effective relationships with different Stakeholders, Business Sponsors, Executives and LOB.

Qualifications/Skills/Experience:

• Proven superior customer service skills to the LOB's.
• Proven ability to work with and manage external suppliers.
• Ability to demonstrate tact and discretion in handling confidential information.
• Excellent organizational and analytical skills.
• The ability to efficiently multitask, meet deadlines and manage changing priorities.
• Excellent interpersonal and communication skills.
• Excellent communication skills both written and oral.
• Proficient with Microsoft Office applications (Excel, Word, etc.) and Outlook.
• Knowledge of HR systems (e.g., Workday, PeopleSoft) is an asset.
• Highly motivated team player with the ability to work within a fast-paced highly confidential environment.

À propos de nous

La TD est un chef de file mondial dans le secteur des institutions financières. Elle représente la cinquième banque en Amérique du Nord de par son nombre de succursales. Chaque jour, nous offrons une expérience client légendaire à plus de 27 millions de ménages et d’entreprises au Canada, aux États-Unis et partout dans le monde.

Notre engagement à l’égard de la diversité, de l’équité et de l’inclusion

À la TD, nous nous engageons à créer un milieu où les collègues peuvent être eux-mêmes au travail, avoir des possibilités équitables et se sentir respectés et soutenus.