Manager - Consumer Sales (Inbound)

SaskTel; Saskatoon; On-site; CAD 80,000 - 107,000; Full time

Job summary

A leading communications provider in Saskatchewan is seeking a Manager for their Customer Care Centre. The role involves ensuring exceptional customer service, leading a large team, and driving sales performance. Candidates should have significant marketing and sales experience, as well as strong leadership skills. This is an on-site position, and candidates must be located in Saskatchewan. Competitive salaries and benefits are offered.

Benefits

Competitive salaries

Comprehensive health and dental plans

Flexible work arrangements

Qualifications

• Significant experience in marketing and sales practices.
• Ability to lead and coach a large team.
• Commitment to employee development.

Responsibilities

• Manage the Customer Care Centre to achieve service and sales goals.
• Develop and implement performance indicators.
• Enhance customer service satisfaction and team expertise.

Skills

Customer service excellence

Leadership and coaching

Marketing and sales techniques

Job description

Location: Saskatoon, SK

Number of Positions: 1

Salary: $80,000 - $106,932 (depends on experience & education)

Type of Position: Permanent Full Time

Closing Date: 08/25/2025

Position Overview

Accountable for the effective operation of SaskTel's Customer Care Centre. This includes managing resources to achieve excellence in

customer service, productivity and sales/revenue objectives. It also includes planning and managing projects designed for the on-going development of the Customer Care Centre sales channel and the effectiveness of the sales team. Participates in the creation of an environment where employees are empowered to make decisions based on customer needs and corporate goals.

Specific Accountabilities

• Maximizing financial contributions to SaskTel by meeting and exceeding sales forecasts, managing operating/capital budgets and manpower and maintaining/improving existing and expected revenues generated from the consumer and enterprise markets.
• Accountable for developing and managing key performance indicators based on World Class Call Centre standards, ensuring outstanding customer service and consistency with corporate objectives.
• Develops and sustains a high level of expertise among staff by acquiring, selecting, developing and motivating people. Implements plans and initiatives to promote employee morale, performance, skills acquisition, and career development.
• Develops and manages adequate controls and reporting processes to meet sales and operational/service requirements.
• Provides input and assists in the development of Customer Care Centre sales plans and assists in the implementation of sales strategies.
• Accountable for enhancing customer service and satisfaction by ensuring customer requests are accurately translated for input to billing, directory, network and installation areas.
• Maximizes SaskTel's market share through the development of professional business relationships, maintaining a high level of presence in the community, which enhances customer satisfaction and increases awareness of SaskTel and our products and services.
• Participates with the Occupational Health and Safety group to ensure a high quality of work life for employees.
• Builds and maintains a strong working relationship with union representatives.
  
  

Qualifications

• A thorough knowledge of and considerable experience in marketing and sales practices, procedures and techniques is required.
• Ability to lead, supervise and coach a large number of people.
• Must practice and display a high level of commitment to the support and development of employees.
• Shift work may be required.
  
  

This is an on-site position located at the location(s) above. The successful candidate must be located within the province of Saskatchewan. Out of province/country candidates must be willing to relocate. Flexible work opportunities, in province, may be available.

At SaskTel, we believe in fostering a diverse and inclusive workforce that reflects the customers and communities we serve. We strive to create an environment where all employees feel empowered to contribute their unique perspectives, driving innovation and creativity, while advancing our efforts as Saskatchewan’s leading Information and Communications Technology provider.

As one of Saskatchewan’s Top Employers, we offer rewarding work, competitive salaries, comprehensive health and dental plans, pension plans, flexible work arrangements, paid time off, training & more! For more information on our benefits please click here: SaskTel’s Benefits.

We value diversity as a key aspect of our culture. We are committed to providing equal opportunities for all candidates to participate fully in the recruitment process. If you need any accommodation at any stage of the process, please contact us confidentially at [e-mail].