Manager, Consumer Analytics

Four Seasons Hotels and Resorts; Toronto; Hybrid; CAD 90,000 - 130,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Manager for Consumer Analytics to spearhead guest loyalty data initiatives. This role demands a strategic thinker with strong analytical and leadership skills, proficient in SQL, Python, and R. It offers a hybrid work model, emphasizing collaboration within a dynamic team in Toronto.

Qualifications

• 8+ years of analytical experience with proven high-value outcomes.
• Minimum 2 years of management experience.
• Strong proficiency in SQL, Python, R, with experience in large datasets.

Responsibilities

• Create a comprehensive Guest product data roadmap collaborating with teams.
• Develop and optimize guest data products for data-driven culture.
• Mentor and empower a high-performing analytics team.

Skills

Analytical experience

Leadership

Communication

Collaboration

SQL

Python

R

Data management

Education

Bachelor's degree in Analytics, Engineering, Information Systems, Computer Science

Advanced degree (preferred)

Job description

Join to apply for the Manager, Consumer Analytics role at Four Seasons Hotels and Resorts

This role is a key leadership position within our Commercial department, focusing on developing and managing guest loyalty and personalization data products. The successful candidate will serve as a subject matter expert in guest data, leading cross-functional teams, influencing strategic decisions, and driving data-driven initiatives to enhance guest experiences and business outcomes.

Responsibilities include :

• Spearheading the creation of a comprehensive Guest product data roadmap in collaboration with insights and cross-departmental teams.
• Leading the development and optimization of guest data products to address critical challenges and foster a data-driven culture.
• Managing measurement and tracking of KPIs within the Guest domain to inform strategic decisions.
• Promoting best practices in analytics, influencing data strategies, and leveraging insights for business growth.
• Mentoring and empowering a high-performing analytics team.
• At least 8 years of analytical experience with a proven track record of delivering high-value outcomes.
• Bachelor’s degree in Analytics, Engineering, Information Systems, Computer Science, or related field; advanced degree preferred.
• Minimum 2 years of management experience, with a passion for developing high-energy teams.
• Excellent communication and collaboration skills.
• Proficiency in SQL, Python, R, and experience working with large datasets to extract strategic insights.

This position offers a hybrid working model, requiring 3 days per week at our Toronto office located at 1165 Leslie Street, Toronto, Ontario.