Manager, Complex Records

Courtney1; Hamilton; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading Air Cargo Airline in Canada as a Manager of Complex Records. You'll be responsible for maintaining accurate records of complex components, ensuring compliance with regulatory standards, and collaborating with various departments. This role requires strong organizational skills and a commitment to safety in the workplace.

Benefits

Equal opportunity employer

Accommodations for disabilities

Safety-first environment

Qualifications

• 5 years of experience in Aircraft Records Maintenance.
• Completion of Basic Aircraft Maintenance Training from an approved organization.
• Excellent knowledge of airline operations.

Responsibilities

• Maintain records of complex component inventory.
• Ensure compliance with safety and regulatory standards.
• Support investigations related to quality and safety.

Skills

Organizational skills

Team development

Communication

Detail-oriented

Collaboration

Education

High School Diploma or equivalent

Basic Aircraft Maintenance Training

Tools

MS Office

Adobe software

Job description

Accelerate your career with the most awarded Air Cargo Airline in Canada!

Cargojet is Canada's leading provider of time-sensitive overnight air cargo services, carrying over pounds of cargo each business night. The company operates its network across North America using a fleet of all-cargo aircraft. Cargojet has been recognized as one of Canada's 50 Best Managed Companies and has received the Shippers Choice Award for the best Air Cargo Carrier in Canada for several years. Being part of Cargojet means joining a diverse and vibrant family at the forefront of the air cargo industry both domestically and internationally. Our team members are dedicated, hardworking, and committed leaders.

Primary Objective of the Position :

The Manager of Complex Records is responsible for maintaining records of our complex component inventory, ensuring all data is accurately captured during shop events, purchasing, and aircraft import/export processes. Complex components include engines, auxiliary power units (APU), landing gear, and thrust reversers.

Principal Duties and Responsibilities :

• Track and manage HTC and Life Limited Part (LLP) records.
• Maintain direct communication with Engineering / Powerplant engineers regularly.
• Support evaluation processes for acquiring complex parts.
• Prepare data packages for shop visits and update records post-visit.
• Update the maintenance system (CORE) for aircraft removal and installation of complex parts, ensuring compliance with HTC and LLP tracking.
• Monitor and maintain records for Airworthiness Directive (AD) and Service Bulletin (SB) compliance.
• Maintain documentation for modifications and non-OEM repairs.
• Provide support for entry-to-service activities as needed.
• Maintain fleet configuration reporting and distribute reports accordingly.
• Support investigations related to quality escapes, incidents, accidents, or hazards via the Maintenance Irregularity Reporting (MIR) and Safety Management System (SMS).
• Ensure all mandatory and regulatory tasks concerning complex parts are completed within deadlines.
• Liaise with Engineering, MCC Planning, and Quality Assurance to resolve discrepancies.
• Participate in budgeting and resource planning.
• Support asset allocation planning with the Senior Manager Planning.
• Provide feedback on opportunities to streamline, optimize, and reduce costs to senior management.
• Facilitate cross-departmental reviews and team meetings.
• Ensure proper training for self and direct reports, keeping all current with technical and regulatory requirements.
• Ensure compliance with SMS, safety, and security policies and standards.
• Maintain a safe and clean workplace environment.

Knowledge, Skills & Abilities :

• Understanding of safety issues and active support of the SMS program as per Transport Canada standards.
• Emerging leadership skills, including coaching and team development.
• Proficiency with computer-assisted maintenance software and aircraft tracking systems.
• Effective communication skills, both written and verbal, with stakeholders.
• Ability to collaborate across departments.
• Strong organizational and prioritization skills to meet deadlines.
• Ability to achieve service level agreements with customers.
• Detail-oriented with multitasking ability and resilience under pressure.

Minimum Qualifications :

• At least 5 years of experience in Aircraft Records Maintenance, Planning, or Engine Management.
• High School Diploma or equivalent.
• Completion of Basic Aircraft Maintenance Training from a Transport Canada-approved organization.
• Excellent knowledge of airline operations.
• Proficiency with MS Office and Adobe software.
• Good understanding of airline standards and regulations.
• Knowledge of Line and Heavy Maintenance procedures is an asset.
• Experience in acting roles or exposure in related areas is an asset.

Important to Know :

• Cargojet is an equal opportunity employer. Only shortlisted candidates will be contacted for interviews.
• We accommodate persons with disabilities and will work with applicants to meet their needs.
• Our safety-first environment requires all employees to abstain from cannabis use both on and off duty, in accordance with our drug and alcohol policy.

Required Experience: Manager

Key Skills :

General Counsel, Information Management, Adobe Acrobat, HIPAA, Information Governance, Records Management, SharePoint, Filing, Knowledge Management, Medical Records, iManage, Taxonomy