Manager, Community Based Mental Health Program - Permanent Full-Time (1.0)

CHEO; Ottawa; On-site; CAD 123,000 - 150,000; Full time

Job summary

CHEO in Ottawa, Ontario seeks a Manager to provide operational management and coordination of assigned clinical areas within the Mental Health Community Based Division. You will implement strategic objectives, supervise staff, and collaborate with executive leadership to advance program planning, quality improvement, and patient care delivery.

You will work with Medical Leads, Clinical Leads, and PPLs to build a strong team, support electronic health records adoption (Epic), and promote safety,

Qualifications

• Baccalaureate Degree in nursing or Bachelor’s Degree in Health or Social Sciences (Essential)
• Master’s degree in management or administration (Preferred)
• Experience/knowledge in the implementation of quality improvement frameworks (Essential)
• Minimum of three (3) years of related management experience, preferably in a Mental Health program (Preferred)
• Knowledge of relevant Mental Health legislation (Essential)
• Use software relevant to the position i.e. Word, SCM, and other hospital based computer applications (Essential)
• Bilingualism (French/English) (Essential)

Responsibilities

• Manage and supervise designated services within the Mental Health Community Based Division
• Participating in the development of Program strategies
• Implementing the Programs strategies
• Participating in the development of Corporate Goals and Objectives and providing expert advice to the Executive Team.
• Working with staff and physicians in other Programs/Departments to ensure effective delivery of patient care/services
• Lead strategic partnerships with community agencies, school boards, primary care providers, hospitals, MCCSS and CYMH Ministry of Health partners to improve service integration and access
• Represent CHEO Mental Health on regional and provincial planning tables and working groups.
• Support implementation of system transformation initiatives and regional care pathways
• Monitor service demand, wait times, client flow, and access targets
• Lead operational planning and performance improvement initiatives to improve timely access to care
• Support development and implementation of clinical pathways, standards of care, and best practices
• Managing human resources effectively which includes: Hiring staff, scheduling staff, managing staff performance, managing attendance
• Ensuring compliance with health and safety regulations
• Conducting performance appraisals and dealing with performance related issues, imposing discipline, recommending terminations
• Ensuring staff have the required resources to carry out their functions
• Manage within assigned budgets; monitor expenses; process payments
• Respond to environmental issues to provide for a safe and healthy work environment
• Liaise with external agencies to enhance regional relationships and projects with respect to mental health care
• Represent the Mental Health on hospital and community committees as required
• Actively participate in Quality Improvement and Risk Management initiatives for the Mental Health Program
• Support adoption and optimization of electronic health records (Epic) and digital care tools
• Lead change management activities related to technology, workflow redesign, and service innovation
• Foster a psychologically safe, inclusive, and healthy workplace culture
• Lead initiatives related to staff engagement, wellbeing, retention, and workforce development
• Oversee management of workplace violence prevention strategies and support staff responding to complex clinical situations
• Design, implement, promote, and evaluate educational materials/activities for the MH Program
• Follow up on Incident reports generated through the Safety Reporting System
• Ensure the development and ongoing updating of MH Program manuals/procedures/policies. Ensure that all revisions and additions are communicated to policyholders
• Work in collaboration with the Director of Mental Health to provide support and guidance to teams within the MH Program
• Ensure that staff has adequate training in order to provide quality service to patients and families in the MH Program
• Work in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the MH Program
• Perform other duties as assigned by the Director Community Based, Mental Health

Skills

Leadership

Strategic planning

Project management

Communication

Data visualization

Bilingual French/English

Mental Health knowledge

Electronic Health Records

Education

Baccalaureate Degree in nursing or Bachelor’s Degree in Health or Social Sciences

Master’s degree in management or administration

Tools

Epic EHR

Microsoft Word

Job description

Job Description

Ottawa is built on un-ceded Algonquin Anishinaabe territory. The peoples of the Algonquin Anishinabek Nation have lived on this territory for millennia and we honour them and this land. Their culture and presence have nurtured and continue to nurture this land. CHEO also honours all First Nations, Inuit and Métis peoples and their valuable past and present contributions to this land.

CHEO is one of the few stand‑alone, global leaders in pediatric health and is home to more than 6,500 staff, clinicians, scientists and researchers, as well as volunteers – all of whom work together to help children and youth achieve their best lives. Within its own walls and through partnerships with community providers, CHEO has transformed from a 20th century acute care hospital into a 21st century integrated child and youth health system.

Ranked in the top 1% of Canadian hospitals for the digitization of its clinical infrastructure, CHEO combines excellence in clinical care, research, and education to advance seamless care that’s provided where, when, and how it is needed. CHEO’s Research Institute is dedicated to world‑class clinical, translational, and basic science research covering a wide range of children’s health concerns. CHEO has been named Canada’s best health‑care employer by Forbes in 2024, 2025 and 2026 and is ranked second among Canadian hospitals on its list of Canada’s Best Employers for multiple consecutive years. For the 14th consecutive year in a row, the editors of Canada's Top 100 Employers has recognized CHEO as a top employer in the National Capital Region. Every year CHEO helps more than 500,000 children and youth from Eastern Ontario, western Quebec, Nunavut and Northern Ontario.

Compensation Pay Range

$63.26-$76.89

Position Summary

The Manager will provide operational management and co‑ordination of assigned clinical areas. S/he is also responsible for the implementation of operational and strategic objectives. The Manager will, together with the Director, and the Community Based Division Head, manage the functioning of services within the MH Program Community Based Division. Working with the Medical Leads, Clinical Leans and PPLs, s/he will directly supervise and facilitate development of staff within assigned areas, and oversee the establishment of a strong cohesive team. Working with the Director and the Leadership team, s/he will contribute to program planning and implementation, quality improvement initiatives and will promote an environment of creativity and innovation in the delivery of services. S/he may be responsible for management of off‑site services.

Main Responsibilities

• Manage and supervise designated services within the Mental Health Community Based Division
• Participating in the development of Program strategies
• Implementing the Programs strategies
• Participating in the development of Corporate Goals and Objectives and providing expert advice to the Executive Team.
• Working in collaboration with staff and physicians in other Programs/Departments to ensure effective delivery of patient care/services
• Lead strategic partnerships with community agencies, school boards, primary care providers, hospitals, MCCSS and CYMH Ministry of Health partners to improve service integration and access
• Represent CHEO Mental Health on regional and provincial planning tables and working groups.
• Support implementation of system transformation initiatives and regional care pathways
• Monitor service demand, wait times, client flow, and access targets
• Lead operational planning and performance improvement initiatives to improve timely access to care
• Support development and implementation of clinical pathways, standards of care, and best practices
• Managing human resources effectively which includes:
• Hiring staff, scheduling staff, managing staff performance, managing attendance
• Ensuring compliance with health and safety regulations
• Conducting performance appraisals and dealing with performance related issues, imposing discipline, recommending terminations
• Ensuring staff have the required resources to carry out their functions
• Manage within assigned budgets; monitor expenses; process payments
• Respond to environmental issues to provide for a safe and healthy work environment
• Liaise with external agencies to enhance regional relationships and projects with respect to mental health care
• Represent the Mental Health on hospital and community committees as required
• Actively participate in Quality Improvement and Risk Management initiatives for the Mental Health Program
• Support adoption and optimization of electronic health records (Epic) and digital care tools
• Lead change management activities related to technology, workflow redesign, and service innovation
• Foster a psychologically safe, inclusive, and healthy workplace culture
• Lead initiatives related to staff engagement, wellbeing, retention, and workforce development
• Oversee management of workplace violence prevention strategies and support staff responding to complex clinical situations
• Design, implement, promote, and evaluate educational materials/activities for the MH Program
• Follow up on Incident reports generated through the Safety Reporting System
• Ensure the development and ongoing updating of MH Program manuals/procedures/policies. Ensure that all revisions and additions are communicated to policyholders
• Work in collaboration with the Director of Mental Health to provide support and guidance to teams within the MH Program
• Ensure that staff has adequate training in order to provide quality service to patients and families in the MH Program
• Work in collaboration with the Staffing Office to ensure adequate coverage of staff to provide quality service to patients and families in the MH Program
• Perform other duties as assigned by the Director Community Based, Mental Health

Qualifications

• Baccalaureate Degree in nursing or Bachelor’s Degree in Health or Social Sciences (Essential)
• Master’s degree in management or administration (Preferred)
• Experience/knowledge in the implementation of quality improvement frameworks (Essential)
• Minimum of three (3) years of related management experience, preferably in a Mental Health program (Preferred)
• Project Management Experience (Preferred)
• Experience using performance dashboards and data visualization tools (Preferred)
• Knowledge of relevant Mental Health legislation (Essential)
• Demonstrated ability to interpret and utilize operational, quality, financial, and clinical outcome data to support decision‑making (Preferred)
• Use software relevant to the position i.e. Word, SCM, and other hospital based computer applications (Essential)
• Communicate effectively and concisely, both orally and in writing (Essential)
• Deal effectively with internal customers and external customers (Essential)
• Demonstrated expertise in a leadership role (Essential)
• This position requires travel to offsite locations. A drivers license and car are required (Essential)
• Criminal Record Check (Level 1) (Essential)
• Bilingualism (French/English) (Essential)

Effective March 29, 2021, CHEO will conduct a more comprehensive pre‑screening and evaluation process. This process may include more varied and multidimensional testing such as a written test, practical exam, or other assessment. All candidates who meet the essential and preferred qualifications may be tested.

Bilingualism (French/English) will be validated by a language proficiency assessment conducted by a third party provider. Candidates will be required to meet the minimum linguistic profile prior to the date of hire.

Should you require accommodation during any phase in the recruitment process, please contact Human Resources at [e-mail]. All information received in relation to accommodation will be kept confidential and will be handled in compliance with the Accessibility for Ontarians with Disabilities Act.

CHEO values diversity and is an equal opportunity employer. We are committed to providing an inclusive and barrier‑free work environment, starting with the hiring process and welcome interest from all qualified applicants.

We thank all those who apply, however, only those to be interviewed will be contacted.