Manager, Communications

Intact Financial Corporation; Toronto; Hybrid; CAD 119,000 - 145,000; Full time

Benefits offered by this job

Flexible hybrid work model

Extra days off per year

Wellbeing benefits and telemedicine

Share plan & ESPP

Job summary

Intact Financial Corporation is hiring a Communications Manager, Claims to shape how our Claims organization communicates and advances strategic priorities. You will partner with executives to translate objectives into focused communication plans and build a high-performing team.

The role requires a strategic, creative communicator with strong writing skills and a track record of influencing senior stakeholders in a complex organization. Hybrid work model offered.

Qualifications

• Eight+ years in communications, marketing or related field.
• At least three years in people leadership.
• Experience developing strategic communications plans in a complex organization.
• Strong ability to work with executives and senior stakeholders.
• Excellent writing, editing and content-development expertise.
• Comfort navigating ambiguity and managing multiple priorities.
• Bilingualism is required for Quebec interactions.
• Authorized to work in Canada; no Canada work experience required.

Responsibilities

• Lead, coach and develop team members to meet development goals.
• Translate strategies into focused, actionable plans and deliver on them.
• Align claims communications with business objectives and stakeholder needs.
• Build measurement loops to demonstrate impact and inform strategy.
• Provide oversight for writing, editing and distribution of content.
• Partner with executives to provide communications counsel and leadership support.
• Foster relationships across Claims and the broader organization to influence outcomes.
• Navigate shifting priorities and adapt communications as needed.
• Champion continuous improvement and inclusive practices.

Skills

Strategic communications

People leadership

Executive collaboration

Writing & editing

Change management

Ambiguity adaptation

Team development

Inclusivity

Job description

Employee Promises

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

Pay at Intact is about much more than just salary.

Pay and Benefits

• Flexible work arrangements and a hybrid work model


• Possibility to purchase up to 5 extra days off per year


• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more


• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)


• Salary range (but not limited to): 118,700 - 145,100


• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%


• As part of our commitment to Win As A Team, we share our success with employees through our annual bonus plan and Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.


• Our pension offerings provide flexibility and long‑term security for our employees beyond their careers. We are one of the few companies offering the opportunity to receive guaranteed income for life via our defined benefit pension plan.


• Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, etc.


• The salary range presented above is based on a 35‑hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

Communications Manager, Claims

As Communications Manager, Claims, you will help shape how our Claims organization communicates, connects and moves forward. You’ll bring a strategic lens to complex business priorities, partnering closely with executives and leaders to translate organizational objectives into clear, focused communication strategies and plans. This role is ideal for a curious, creative and commercially minded communications professional who can move comfortably between strategy and execution. You’ll influence senior stakeholders, ask thoughtful questions, identify opportunities to improve how we communicate, and help build a high‑performing communications team.

What you’ll do

• Lead, coach and develop team members in line with their individual development goals while building capabilities across the team.


• Translate communications strategies into focused, actionable plans and consistently deliver against those plans.


• Align Claims communication strategies with business objectives, identifying new and evolving ways communications can help achieve organizational goals.


• Build and maintain measurement and feedback loops that provide insight, demonstrate impact and continuously inform communication strategies.


• Provide strategic oversight and quality direction for the writing, editing and distribution of communications content.


• Partner with executives and senior leaders to provide sound communications counsel, strengthen leadership communications and support key business priorities.


• Build strong relationships across Claims and the broader organization to align stakeholders and influence outcomes.


• Navigate ambiguity, manage competing priorities and adapt communication approaches as business needs evolve.


• Champion continuous improvement, innovation and inclusive communication practices.

What you bring

• A minimum of eight years of progressive experience in communications, marketing or a related field.


• At least three years of experience in a people leadership role.


• Demonstrated experience developing and executing strategic communications plans in a complex organization.


• Strong strategic thinking, business acumen and professional judgment.


• Proven ability to work effectively with executives and senior stakeholders.


• Strong relationship‑building, influencing and collaboration skills.


• Excellent writing, editing and content‑development expertise.


• Comfort working through ambiguity, managing multiple priorities and adapting quickly to change.


• A curious and creative mindset, with a commitment to finding better ways to communicate and engage audiences.


• A commitment to continuous improvement and building an inclusive, high‑performing team.


• For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English‑speaking colleagues across the country.


• No work experience in Canada required, but must have authorization to work in Canada.

Success looks like

• Be a trusted strategic communications partner to Claims leaders and executives.


• Help connect communication priorities to broader business and organizational objectives.


• Strengthen the team’s capabilities and foster a culture of collaboration, inclusion and high performance.


• Deliver clear, purposeful communications that support employees, leaders and business outcomes.


• Use data, feedback and insights to continuously improve the impact of communications.

If you’re a strategic communications leader who enjoys working with senior leaders, solving complex problems and turning ideas into meaningful action, we’d love to hear from you.

#LI‑Hybrid Ce poste jouera un rôle essentiel au sein de notre équipe. | This position will fill an essential role in our team.

Equal Opportunity & Diversity Statement

We are an equal opportunity employer. At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer‑specific closed work permits.