Manager, Commercial Operations - Remote Canada

Smile Digital Health; Canada; Remote; CAD 80,000 - 120,000; Full time

Job summary

Smile Digital Health is seeking a Commercial Operations Manager to optimize revenue operations across the client lifecycle. This role requires strong leadership and problem-solving skills, with a focus on driving efficiencies in sales processes through strategic recommendations and team management. The position offers a dynamic work environment dedicated to improving global health.

Benefits

Remote Work Environment

Flexible Time Away From Work Policy

Competitive Salary and Health/Medical Benefits

RRSP/TFSA/401K Employee Contribution

Life and Disability

Employee Assistance Program

FHIR Study Program and Skillsoft Learning

Super HAPI Fun Club

Qualifications

• 6-7+ years in revenue/sales/business operations.
• 2+ years in a leadership role.
• Ability to track metrics and develop actionable strategies.

Responsibilities

• Maintain and improve Sales and Revenue Operations model.
• Ensure CRM accuracy for pipeline reporting.
• Lead a team of Analysts and Sales Operations.

Skills

Creative thinking

Problem solving

Leadership

Communication

Relationship building

Data analysis

Tools

Salesforce

HubSpot

Netsuite

Tableau

Excel

Job description

Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems, bringing #BetterGlobalHealth to patients every day!

Apply today and find plenty of reasons to SMILE!

The Commercial Operations Manager is responsible for the operational alignment of revenue-generating teams across the full client lifecycle to drive growth, operational clarity, and efficiency. This position will be responsible for providing leadership and guidance to the Commercial Operations team to support and improve the efficiency, effectiveness, and scalability of Sales and Marketing teams. This role will also own the forecast, sales modeling, compensation plan, territory alignment, margin analysis, and overall health of the pipeline.

Responsibilities:

1. Maintain and improve a Sales and Revenue Operations model to support the growth of Smile Digital Health.
2. Ensure the CRM is accurate, optimized, and regularly updated to maintain accurate pipeline reporting, customer lifecycle data, and forecast modeling.
3. Provide strategic recommendations to optimize systems and processes to enable customer-facing teams.
4. Design, implement, and scale revenue-generating processes using data and technology to streamline workflows that will improve sales velocity.
5. Lead a team of Analysts, SF Admin, and Sales Operations who support sales, marketing, and revenue tooling.
6. Hire, train, and coach Commercial Operations team members to ensure continuous growth and development of the team.
7. Oversee the deal desk function including, but not limited to, establishing standardized processes for deal review and approval, identifying areas of improvement, creating pricing and discount guidelines, and partnering with sales, legal, and finance teams to ensure favorable margins for projects.
8. Serve as a subject matter expert on projects to design and implement processes and tools to enable effective sales planning and net new business forecasting.
9. Collaborate with finance on sales and commission forecasts.
10. Lead strategy and vision of intelligent goal setting through the adoption of tools for market segmentation, quota setting, and account planning.
11. Provide strategic guidance to sales reps, supporting enterprise deals and development of pricing strategies.
12. Partner cross-functionally with Marketing, Sales, Customer Success, and Finance teams to improve execution of pre-and post-sales processes, including approval process, contract management, pipeline, leads, and more.
13. Serve as a subject matter expert for sales processes and operations.
14. Understand the business needs and strategy and oversee the creation of dashboards and communication of commercial team metrics.
15. Work with Marketing to ensure all top-of-funnel activities are captured and tracked and data integrity is preserved.
16. Assist in driving key operational metrics for the sales organization like quota attainment, pipeline growth and coverage, and stage conversion rates.
17. Leverage business knowledge and expertise to drive business process improvements.
18. Partner with leadership to strategize, operationalize, and analyze data.
19. Serve as a guide for the company, tying proposed initiatives to a data-backed lift in revenue.

Requirements:

1. 6-7+ years of experience in revenue operations, sales operations, or business operations.
2. 2+ years of experience in a leadership and/or lead role in sales/revenue operations.
3. Demonstrated ability to promote revenue growth.
4. Excellent creative thinking and problem solving skills including trend analysis, categorization of types of revenue, territory and quota development, etc.
5. Ability to track and develop metrics and key performance indicators (KPIs), analyze them, and turn them into actionable strategies.
6. Excellent verbal and written communication skills including the ability to present and communicate data in a clear, engaging, and meaningful way.
7. Proven ability to create relationships and build trust cross-functionally with other departments.
8. Deep knowledge of Customer Relationship Management (CRM) software administration including Salesforce (including advanced CPQ and other tooling embedded in Salesforce), HubSpot, Netsuite, and other major platforms.
9. Strong experience with a BI Tool (such as Tableau or CRM Analytics).
10. Advanced knowledge of excel.

Some of the benefits we offer:

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.