Manager, Commercial Operations - Hybrid

Reporting to the Director, Commercial Operations, the Manager, Commercial Operations will support the execution of the commercial insurance strategy in the middle market segment. The Manager, Commercial Operations will focus on supporting our service and sales team by creating operational efficiencies, maintaining employee engagement, managing workload among direct reports and providing coaching as opportunities arise. Also, the Manager will be responsible for monitoring and reporting on key service metrics to ensure adherence to service level agreements.

What You Will Do:

• Ongoing guidance and coaching to direct reports in support of personal growth and professional development
• Ensure availability of appropriate resources to the team to support success in their day-to-day objectives
• Assist in problem solving and enhancement of technical expertise
• Manage staffing to ensure adequate coverage is in place for absences and scheduled vacation within the team
• Conduct quarterly employee performance meetings with direct reports to support their personal and departmental goals.
• Monitor and provide direction to effectively manage workload to ensure consistent levels of client service are being met
• Complete monthly statistical analysis and report on key metrics for the service team
• Active involvement in the development and execution of strategic initiatives and projects as set out by the Management team
• Identify and monitor service issues with carriers, including regular touch points to address and resolve
• Arrange relevant education and training where needed

What You Will Bring:

• RIBO license is required or ability to obtain RIBO license
• 5 years’ minimum experience with progressive and/or broad commercial and technical knowledge
• Prior leadership experience is an asset
• Business acumen (strategic thinking, business knowledge, solution oriented)
• Decision-making and disciplined execution (thoughtful decision-making, accountability)
• Teamwork and collaboration
• Personal effectiveness (integrity, adaptability, resilience, results-driven, self-development)
• Strong problem-solving abilities
• Client-focused and results-driven
• A strong relationship-builder with exceptional interpersonal, communication, negotiation and presentation skills
• Experience in a fast-paced working environment with a demonstrated ability to multitask and adjust priorities regularly
• CAIB, CIP or CRM designation (or working towards designation) would be an asset

Who We Are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be In Good Company:

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking:

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together:

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks:

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation.