Manager, Collections

Bell Canada; Montreal (administrative region); Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Employee discounts (35% on Bell)

Comprehensive benefits

Flexible work arrangements

Job summary

Bell Canada is seeking a management professional to lead the collections team within Bell Business Markets in Canada. You will manage, coach staff, and drive collections performance across aging accounts.

The role emphasizes collaboration with internal partners and risk minimization, supported by a comprehensive benefits package and employee discounts. Based in Canada with hybrid work arrangements.

Qualifications

• Degree in business administration, finance, mathematics, or CPA Accounting designation (or in the process of completing designation).
• 3+ years’ experience in a collections environment managing a group of 10+ employees.
• Knowledge of Microsoft Office, Excel and PowerPoint.
• Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders.
• Analytical and problem solving skills.
• Adequate knowledge of French is required for positions in Quebec.

Responsibilities

• Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
• Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline
• Support team with conflict resolution on aging accounts and help formulate collection strategies
• Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
• Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
• Monitor collections performance according to quality and productivity standards
• Oversee credit adjudication process

Skills

Communication skills

Analytical thinking

Problem solving

Education

Business/Finance degree

CPA designation in progress

Tools

Microsoft Office

Excel

PowerPoint

Job description

Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world‑class networks, AI‑powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting‑edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise‑scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Key Responsibilities

• Develop, manage, motivate and coach staff to fulfill departmental performance goals while also encouraging employee growth and engagement
• Lead / assist continuous improvement activities relating to collections that drive improved timeliness, accuracy, compliance and discipline
• Support team with conflict resolution on aging accounts and help formulate collection strategies
• Assist with establishing targets for key metrics and effectively support the team to meet or exceed these targets
• Develop business relationships with internal and external customers to secure their support in minimizing financial risks and facilitate dispute resolution
• Monitor collections performance according to quality and productivity standards
• Oversee credit adjudication process

Critical Qualifications

• Degree in business administration, finance, mathematics, or CPA Accounting designation (or in the process of completing designation)
• 3+ years’ experience working in a collections environment managing a group of 10+ employees
• Knowledge of Microsoft Office, Excel and PowerPoint
• Effective communication skills (written, verbal and presentation skills) and ability to influence stakeholders
• Analytical and problem solving skills

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well‑being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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