Manager | Clinical Operations

Interior Health; Penticton; On-site; CAD 119,000 - 171,000; Full time

Benefits offered by this job

Employee & Family Assistance Program

Municipal Pension Plan

Employer paid training/education oppor

Employer paid vacation

Employer paid insurance premiums

Extended health & dental coverage

Work-life balance

Mentoring program for new clinical ops

Job summary

Interior Health is seeking a Permanent Full Time Home and Community Care Clinical Operations Manager. The role provides leadership for patient-centered care within defined clinical areas, overseeing operations, staffing, utilization, risk management, and quality improvement to ensure efficient and high‑quality services.

The Manager will lead the development of best practice care models, monitor care standards, manage budgets, and collaborate with interdisciplinary teams to achieve program goals

Qualifications

• Bachelor’s degree in a health-related field.
• Five years of recent related clinical experience, including two years in a leadership role.
• Current registration with the relevant professional college or association preferred.

Responsibilities

• Provide leadership for clinical practice and best practices in patient care.
• Evaluate effect­iveness of care and address patient care issues with a goal‑oriented approach.
• Facilitate development, implementation, and evaluation of unit goals, standards, and policies.
• Maintain fiscal accountability by monitoring budgets and utilization data.
• Collaborate with interdisciplinary teams to plan and deliver effective care.
• Recruit, hire, discipline, and mentor staff; administer collective agreements and performance evaluations.
• Lead educational initiatives to identify staff development needs and support professional growth.
• Promote a positive interdisciplinary work environment and drive quality improvement and risk management.

Skills

Leadership

Strategic planning

Change management

Education

Bachelor’s degree in health-related field

Professional registration (preferred)

Job description

Position Summary

Interior Health is hiring a Permanent Full Time Home and Community Care Clinical Operations Manager.

What we offer:

• Employee & Family Assistance Program
• Municipal Pension Plan
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health &dental coverage
• Work-life balance
• Mentoring program for new clinical operations managers

The salary range for this position is $118,923 (min) to $148,653 (midpoint) to $170,951 (max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you make an impact?

The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.

What will you work on?

• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.
• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).
• Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.
• Analyzes current trends and data in assigned area of responsibility related to the provision of accessible, comprehensive, efficient, and effective service/care.
• Participates, as part of the local management team, in coordinating the utilization of shared resources including services, equipment, and space with other departments and/or sites.
• Collaborates with interdisciplinary team members in planning and provision of effective and efficient care within the assigned portfolio to support the achievement of operational and strategic objectives of the clinical program.
• Recruits, hires, disciplines, and terminates staff as required. Provides mentoring and coaching to staff, completes performance evaluations and prepares staff development, training, and succession plans. Administers collective agreements and represents the employer in the grievance process, on various union/management committees, and during essential service situations.
• Identifies the educational needs of staff in the provision of direct patient care. Ensures the appropriate mechanisms are in place to support staff in the provision of quality patient care. Communicates with educational personnel regarding identified needs and collaboratively plans the opportunities for professional development.
• Analyses current trends and data in assigned areas of responsibility relating to the provision of accessible, comprehensive, efficient, and effective service/care. This includes sick time, overtime, casual utilization, WCB, turnover, staff mix, vacation utilization, and vacancies.
• Maintains a positive and productive work environment respecting the value of an interdisciplinary team approach to the provision of health services. Promotes the creation of a quality work environment.
• Acts as a change agent within the service, fostering an environment of innovation and critical thinking.
• Represents Clinical Operations and assigned clinical areas on a variety of internal and external committees as required.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations and implementing required corrective actions.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications

Education, Training, and Experience

• Bachelor’s degree in a health-related field.
• A minimum of five years recent, related clinical experience, including two years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.