Director | Clinical Operations

Interior Health; Cranbrook; On-site; CAD 141,000 - 203,000; Full time

Benefits offered by this job

Relocation allowance may be provided

Attractive remuneration package

Employee & Family Assistance Programs

Employer paid training/education

Job summary

Interior Health is seeking a Director of Clinical Operations to lead clinical programs at East Kootenay Regional Hospital in Cranbrook. You will shape care delivery, resource management, and continuous improvement across services, partnering with medical leaders and staff to achieve strategic goals.

The role emphasizes patient- and family-centered care, safety, and quality, with relocation support for strong candidates.

Qualifications

• Bachelor’s degree in a health-related field.
• Master’s degree in health, business, or related field.
• Ten years of related clinical experience, including five years in a leadership role.
• Current registration with the relevant professional college or association preferred.

Responsibilities

• Provide executive leadership for clinical operations across assigned programs and services.
• Collaborate with physician dyads to ensure quality, evidence-based patient care.
• Develop and manage staffing and service delivery frameworks.
• Oversee capital and operating budgets in line with strategic directions.
• Establish workforce planning and performance indicators for accountability.
• Ensure compliance with accreditation, regulations, and safety standards.

Skills

Leadership

Change management

Strategic planning

Communication

Regulatory knowledge

Budgeting

Staff development

Problem solving

Education

Bachelor’s degree in a health-related field

Master’s degree in health, business, or related field

Current registration with the relevant professional college or association

Job description

Position Summary

Are you looking for a new and rewarding leadership challenge in healthcare? Interior Health has an exciting opportunity for Director, Clinical Operations. This position supports East Kootenay Regional Hospital in Cranbrook. We are looking for people who want to make a difference in the communities in which they live, work and play. Relocation allowance to Cranbrook may be provided, to join our amazing organization who was once again named as BC Top Employer for 2026!

Some of the benefits of joining Interior Health

• an attractive remuneration package
• Excellent career prospects
• Employee & Family Assistance Programs
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended Health & Dental coverage
• Work-life balance
• Relocation Allowance may be provided

The salary range for this position is $141,146 (min) to $176,433 (midpoint) to $202,898(max) per annum, based on 1.0 FTE. Interior Health typically establishes salaries within the minimum and midpoint of the salary range based on qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you create an impact

The Director, Clinical Operations is responsible for the overall administrative leadership and management of assigned clinical patient care programs and services. Working closely with the Medical leadership of these programs and services, the Director oversees effective daily operations for the service area by establishing the operational framework and infrastructure needed to support planning, service delivery and allocation and management of all physical, human, and financial resources. With a strong focus on patient and family centered care and quality improvement, this position leads and supports the continuous improvement of care processes within assigned portfolio. The incumbent works as a team player with colleagues and co-workers in identifying services delivery models and processes to ensure seamless integration of services.

What will you work on

• In collaboration with their physician dyad partners, develops strategies to ensure quality evidenced based clinical patient care service delivery within the programs to ensure sustainability of services consistent with the established priorities and the vision, values, and strategic direction of Interior Health.
• Fosters strategic and working relationships with internal and external partners to identify and plan responsive delivery systems and services and to discuss and resolve issues related to same, in support of the effective and efficient integration of healthcare services and resources throughout the organization.
• Develops an operational framework for staffing and service delivery through collaborative partnerships that support patient and family centered care, patient safety and quality of care, evidenced based practices, sound risk management, process improvement and optimum utilization management.
• Develops and effectively manages capital and operating budgets that complement strategic directions within existing fiscal constraints.
• Establishes an effective workforce plan in collaboration with key partners and partners that ensures the ongoing availability of qualified competent staff within the context of operational demands and resource constraints.
• Provides overall leadership and direction for operational staff that supports the achievement of required outcomes and ensures adherence to accreditation, regulatory, professional and safety standardss.
• Ensures clear performance objectives and indicators are in place to assess the delivery of services within the designated clinical patient care service areas.
• Establishes effective administrative systems for maintaining, evaluating, and reporting on the operations of the portfolio.
• Establishes systems and processes to evaluate performance of programs and services aligned with corporate direction.
• Ensures compliance with legislation and safety standards to provide a healthy and safe environment for patient and staff.
• Responds to patient care issues and public concerns in a supportive and goal-oriented manner, facilitating communication to affect positive outcomes.
• Represents assigned clinical areas on a variety of internal and external committees as required.
• In alignment with IH’s Occupational Health & Safety Program, maintain a healthy and safe work environment through complying with and implementing applicable Occupational Health and Safety Regulation, responding to requests from WSBC, identifying hazards and communicating risks, ensuring compliance with employee training, conducting effective incident investigations, and implementing required corrective actions.
• Performs other related duties as assigned.

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Qualfications

Education, Training, and Experience

• Bachelor’s degree in a health-related field, supplemented by a master’s degree in health, business, or related field.
• A minimum of ten years recent, related clinical experience, including five years in a leadership role.
• Or an equivalent combination of education, training, and experience.
• Current registration with the relevant professional college or association preferred.

Skills and Abilities

• Knowledge of current and future healthcare issues.
• Demonstrated ability to lead people, manage change, develop strategy, and execute on plans.
• Demonstrated ability to function effectively in a highly dynamic environment, building and sustaining effective relationships.
• Ability to communicate effectively orally and in writing, including the ability to make effective presentations to groups.
• Ability to function effectively in a highly dynamic environment.
• Working knowledge of applicable regulations, legislation, and collective agreements.
• Proficiency in the use of personal computers and applicable software applications.
• Physical ability to carry out the duties of the position.