Manager | Clinical Operations

Interior Health Authority; Kelowna; On-site; CAD 116,000 - 168,000; Full time

Job summary

Interior Health Authority is seeking a Manager of Clinical Operations for Kelowna General Hospital. This full-time role involves overseeing clinical operations, ensuring excellence in patient care, managing resources, and leading teams. With a strong emphasis on quality improvement and fiscal accountability, the ideal candidate will have managerial experience in a healthcare setting.

Benefits

Employee & Family Assistance Program

Employer paid training/education opportunities

Employer paid vacation

Employer paid insurance premiums

Extended health & dental coverage

Municipal Pension Plan

Work-life balance

Mentoring program for new clinical operations managers

Qualifications

• Mid-Senior level role with experience in clinical operations.
• Strong understanding of patient-centered care and healthcare administration.
• Experience with Access and Flow is essential.

Responsibilities

• Ensure excellence in patient-centered care within clinical areas.
• Monitor budget and resources, ensuring accountability.
• Lead development and evaluation of unit-specific goals and objectives.

Skills

Leadership

Risk Management

Quality Improvement

Fiscal Accountability

Patient Care Standards

Job description

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Who are we looking for?

Kelowna General Hospital is hiring a Term Specific Full Time Manager, Clinical Operations until AUG 16 2026 or return of incumbent.

Who are we looking for?

Kelowna General Hospital is hiring a Term Specific Full Time Manager, Clinical Operations until AUG 16 2026 or return of incumbent.

This department will oversee Access and Flow, KGH Shift Coordinators, KGH Education departments. If you have experience with Access and Flow, we want to hear from you, apply today!

What We Offer

• Employee & Family Assistance Program
• Employer paid training/education opportunities
• Employer paid vacation
• Employer paid insurance premiums
• Extended health &dental coverage
• Municipal Pension Plan
• Work-life balance
• Mentoring program for new clinical operations managers
  
  

Salary range for the position is $116,591 to $167,600. Interior Health establishes salaries within the minimum and maximum of the salary range based on consideration of the qualifications, experience of the applicant, and an internal equity review of the salaries of other employees.

How will you make an impact?

The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations provides leadership and direction for the operations, management, utilization, risk management, and quality improvement within the assigned clinical area(s), and applies management theory and concepts to leading, staffing, monitoring, evaluating, and data gathering including the development of relevant outcome measures pertinent to the clinical area(s). The Manager, Clinical Operations is accountable for: efficient, effective utilization of approved physical, financial, and human resources; guiding and coordinating activities of the clinical area(s) in accordance with professional standards; supporting the goals and strategic direction of Interior Health.

What will you work on?

• Provides leadership for clinical practice by seeking out and identifying best practices in patient care, ensuring the appropriate structures, system processes, and culture are in place to facilitate ongoing development of a best practice model of care.
• Evaluates effectiveness of care provided and seeks mechanisms to ensure that standards are met consistently. Responds to patient care issues and public concerns in a supportive and goal oriented manner, facilitating communication to affect positive outcomes.
• Facilitates and directs the development, implementation, and evaluation of unit specific goals and objectives, standards and policies, ensuring consistency with the established standards and objectives of the services within Interior Health.
• Maintains fiscal accountability by collecting and monitoring necessary fiscal and utilization data and analyzes data appropriately. Ensures effective use of resources in the service area. Monitors the budget(s), identifies variances, and takes corrective action as required to maintain expenditures within the approved budget(s).
• Participates in the development and implementation of the local quality improvement and risk management initiatives for patient care services in accordance with Interior Health standards and processes.
  
  

Interior Health strives to create an environment where you enjoy the work you do, the place where you work, and the people around you. Together, we create great workplaces. Apply today!

Honouring Interior Health’s commitment to Truth and Reconciliation and the Declaration on the Rights of Indigenous Peoples Act (DRIPA), and Pursuant to Section 42 of the BC Human Rights Code, preferential consideration and/or hiring will be given to qualified applicants who self-identify as Indigenous (First Nations, Métis, or Inuit).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care

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