Manager Client Services II - Investment Management

TD Bank; Hamilton; On-site; CAD 125,000 - 150,000; Full time

Job description

Manager Client Services II - Investment Management

Location: Hamilton, Ontario, Canada

Schedule: 37.5 hours

Sector: TD Wealth Management

Salary Details:

We are committed to offering fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open conversation with your recruiter and ask questions about the compensation, including the salary specifics for this position.

Job Description:

Department Overview:

Private Investment Advice TD Waterhouse is one of the largest brokerage firms offering comprehensive services suitable for investors who want to establish a personalized relationship with a professional, dedicated investment advisor. Private Investment Advice TD Waterhouse offers a full range of advisory investment solutions.

As an important member of one of the four National Sales regional management teams, you will actively participate in supporting the directors and staff of branches in your region and that of our customers. In addition, you will need to allow our business to achieve its goals.

The Manager, Client Service (MCS) manages a team of sales assistants and branch support staff, while promoting a positive customer and employee experience and increasing shareholder value. MCS oversees and performs control and administrative tasks, identifies and implements process improvements, and submits operational and technical issues to key partners.

The MCS also oversees the day-to-day operations of a dynamic branch to ensure proper audits, customer focus, a positive work environment, change management, consistent process improvements, and compliance with regulatory and control requirements, which are constantly evolving. In addition, the MCS is responsible for developing and nurturing a talented employee pipeline to ensure that the branch remains strong and competitive, attracting the best people both internally and externally.

• Provide legendary customer experience.
• In collaboration with our Operations, Wealth Management, and Compliance group partners, invite and support the team to identify and implement process improvements that will last over time, while fostering employee engagement, customer experience, and compliance with regulatory requirements.
• Contribute to the achievement of the branch's objectives.
• Lead, inspire, and develop a united and high-performing team.
• Actively promote the “One TD” brand and build TD's reputation in the community by participating in diversity, non-profit, and community affairs groups, and by participating in initiatives and fundraising.

Job Requirements:

• Registration with the Investment Industry Regulatory Organization of Canada (IIROC) as an Investment Representative (PR) or a Registered Representative (RI).
• The ideal candidate will have a minimum of 5 years of experience in the wealth management industry and will therefore have solid personnel management skills.
• Branch Manager (DS) registered with IIROC is a significant asset.

About Us:

TD is a global leader in the financial services sector. It is the fifth-largest bank in North America by number of branches. Every day, we provide legendary customer experience to over 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to serve the Bank, its customers, and the economies it supports.

We are guided by our vision to be a better bank and our goal to enrich the lives of our customers, communities, and colleagues. TD is deeply committed to being a leader in customer experience, which is why we believe every colleague, regardless of their area of expertise, is in contact with customers.

Our Total Rewards program reflects the investments we make to help our colleagues and their families achieve their mental, physical, and financial well-being goals. Total Rewards at TD includes base salary, variable compensation, and many other key programs, such as health and wellness benefits, savings and retirement plans, paid time off, banking perks and discounts, career development opportunities, and recognition programs.

Additional Information:

We are excited that you are considering a career at TD. We are committed to helping our colleagues succeed in their personal and professional lives. That’s why we offer conversations on development, training programs, and a competitive benefits package.

Please note that this position is subject to provincial employment regulations. It is essential to mention that each province and territory in Canada may have its own regulations and requirements.

Colleague Development:
You will have regular conversations about career development, improvement, and performance with your manager. A variety of mentoring programs and an online learning platform will also be available to help you open new doors.

Training and Onboarding:
We will ensure you have the tools and resources you need to succeed in your new role by organizing onboarding and training sessions.

Interview Process:
We will reach out to selected candidates to schedule an interview. We will do our best to communicate via email or phone with all candidates to inform them of our decision.

Accommodation Measures:
Accessibility is important to us. Please let us know of any accommodations (accessible meeting rooms, subtitles for virtual interviews, etc.) that you may need to participate fully in the interview process.

We look forward to hearing from you!

Language Requirements:
N/A