Manager - Client Services

Infosys; Calgary; On-site; CAD 100,000 - 150,000; Full time

Job summary

Infosys is seeking a Client Partner in Calgary to lead client interfaces and manage an account portfolio up to $50MM. The role involves client relationship management, account planning, and ensuring project delivery across various stakeholders, suitable for candidates with substantial business development experience.

Qualifications

• 11+ years of experience in sales/relationship/account management.
• Experience with C-level client interactions.
• Hands-on experience with proposal creation and leading presentations.

Responsibilities

• Manage client relationships and build an account plan for business growth.
• Collaborate with delivery stakeholders to ensure project fulfillment.
• Conduct competitor analysis and client presentations.

Skills

Client relationship management

Business development

Project management

Sales execution

Education

Bachelor’s degree or foreign equivalent

3 years of progressive experience in lieu of degree

Job description

Job Description

Infosys is seeking a Client Partner for its Resources vertical. The person will lead all client interfaces within the assigned account scope and along with the Senior Client Partner / Group Managers build an account plan for the client management. Usually, the Client Partner handles a single account or part of a large account with a P&L of $30MM to $50MM.

Role Description:
• Client relationship management and business development: manage client relationships, build a portfolio up to $30-50M, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfillment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, price decisions, etc.
• Conduct research as well as competitor analysis, as well as conducting client presentations, estimation efforts and proposals and negotiations
• Collaborate with the Delivery Manager to address all people or infrastructure related issues that may be affecting the delivery of the project vis-à-vis the specific client.
• Balance different projects running for the client that may involve different delivery managers or horizontal competency units’ resources.
• Taking Go-to-market solutions to accounts within the account scope -responsible for driving revenues from Go-to-market solutions being sponsored by the business unit.
• Work closely with the Solutions Leader to build customized solutions pitches for the target account and driving the revenues and delivery of these solutions to the account scope
• Build an Account Plan for the account scope – with details of the relationships required, the opportunities that have to be chased, and the revenue expected from such opportunities, as well as potential threats and weaknesses that need to be addressed
• Pricing decisions within the scope of the Master Services Agreement
• Pre-sales proposal support for new business development outside of account scope
• Provide necessary input for building future alliances with relevant product vendors

About Infosys Resources:
Infosys partners with mining enterprises to streamline operations – from mine planning, development, drilling, blasting, and quality control to logistics. We capitalize on advances in technologies and modeling techniques to mitigate risks and drive sustainable growth.

Infosys partners with agricultural and agrochemical enterprises to navigate a sustainable farming ecosystem. We help farms implement advanced animal husbandry, planning, production, harvesting, and post-harvest management techniques. Our digital approach increases crop yield as well as profitability.Infosys implements an AI-first ecosystem to drive regenerative agriculture, precision farming, waste reduction, and the organic food movement. It enables agriculture enterprises to address business priorities and operational constraints, while achieving cost-effective production, and food safety by applying the ‘Reduce, Reuse, and Recycle’ principle.

Our offerings for the agriculture industry are based on three foundational principles –
• Artificial Intelligence (AI) - powered core: builds a culture of automation for smart operations. It facilitates a persona-based approach to identify capability gaps, modernize processes and practices, and boost productivity.
• Agile digital at scale - establishes a cloud and data economy to capitalize on cognitive analytics and predictive insights across functions - R&D, crop and livestock management, trading, food processing including byproducts, storage, and distribution.
• Always-on learning - shares knowledge and digital tools to promote self-service and proactive action. Agritech learning modules enable enterprises to realize the potential of integrated food systems by boosting the participation of stakeholders for responsible food production while minimizing the environmental footprint.

Required Qualifications:
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education and 11+ years of experience, with strong sales/relationship management/account management experience
• Significant business development and project management experience
• Experience in the relevant industry/vertical
• Track record of interacting and building relationships with C-level client contacts
• Hands-on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication, and presentation skills
• Wide variety of IT and business consulting engagement experience
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time

Preferred Qualifications:
• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Experience managing large multi-location consulting engagement teams
• Track record as an Account Manager in a rapidly growing client relationship

EEO/About Us

About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.

Country

Canada

State / Region / Province

Alberta

Work Location

Calgary

Interest Group

Infosys Limited

Domain

Resources

Skillset

Domain|Sales|Sales Execution

Company

ITL Canada

Role Designation

2817BMCS Manager - Client Services