Manager, Client Care, Allied Health & Transitions

Carefor Health & Community Services; Ottawa; Hybrid; CAD 76,000 - 96,000; Full time

Job summary

Carefor Health & Community Services seeks a Manager for Client Care and Allied Health. Responsible for overseeing Allied Health operations, budgeting, and staff management, this role requires a relevant degree and significant management experience. The position offers a competitive salary and strong benefits, emphasizing quality care and professional development.

Benefits

Pension Plan with HOOPP

Health and Dental Benefits

Employee and Family Assistance Program

Professional Development Opportunities

Qualifications

• Minimum five (5) years of progressive management responsibilities.
• Community health experience preferred.
• Bilingualism (French / English) is an asset.

Responsibilities

• Provides direction, support, and guidance to Allied Health Staff.
• Promotes continuous quality improvement by monitoring and evaluating program metrics.
• Develops strategic alliances and partnerships within the community.

Skills

Program Management

Conflict Resolution

Communication

Negotiation

Education

Degree in Occupational Therapy, Physical Therapy, Dietetics, Nursing or Social Work

Master’s degree in business or health administration

Job description

At Carefor, we know our work matters, and we’re proud of the impact we have in people’s lives. Our team of professionals offer care to our clients and their families by focusing on the whole person. By working in the home and community, our team has time to connect and affect real change that enriches lives and gives choice.For our staff, we are proud to help them be the best they can be both now and into the future. Through comprehensive onboarding and continual training, you are continuously improving your professional practice with Carefor; and with the HOOPP pension plan, great benefits and a flexible schedule, we’re looking out for you and your family.See more about working with Carefor.Manager, Client Care, Allied Health & TransitionsReporting to the Director, Client Care, Nursing and Allied Health, the Manager of Allied Health is responsible for the general management and support of the cost-effective development, implementation, administration, and evaluation of services offered by the Allied Health and Transitions Programs. The Manager will ensure that all services are offered within a quality / risk management framework and will understand and promote the importance of values, ethics, and vision by guiding individuals and groups towards developing, sharing and contributing to the organization’s goals.What you will do : Provides direction, support, and guidance to the Allied Health StaffOversees and assists the Director with the overall operation and performance of the Carefor Allied Health and transition program, including but not limited to budgeting and financial management, regular communications with leadership, management of client / family complaints, monitoring and response to client and employee events and program reportingWorks closely with the Director to establish annual operational performance objectives for the program, in accordance with Carefor’s strategic planPromotes a continuous learning culture through coaching and mentoring staff to attain individual and operational performance objectivesWorks closely with the assigned Human Resources Business Partner (HRBP) to coach, support and manage employee performanceConducts Performance Appraisals and encourages employee learning and development Ensures all activities performed in the programs are in accordance with established legal, regulatory, and organizational policies and proceduresLeads and supports the Allied Health team to ensure they have the tools and resources required Promotes team building and the effective resolution of team or interpersonal conflictAnticipates, responds to and adapts leadership style to different demands and uses change management processes to benefit the programsDevelops strategic alliances and partnerships within the community to promote the Allied Health Program servicesCollects and evaluates client / customer and market information on the Allied Health and Transitions Programs, and uses this information in evidence-based decision making to improve the program and services offeredEnsures that all activities within scope of practice and level of accountability are conducted in accordance with established legal, regulatory, and organizational policies and proceduresPromotes continuous quality improvement by monitoring, measuring and evaluating program metrics, and identifying issues and opportunities for improvementUnderstands, promotes, and communicates the value, purpose and relationship of the Allied Health and Transition Program to CareforWorks collaboratively with other members of the management team to achieve organizational goals and objectivesIdentifies and analyzes trends and issues facing the programAssists in monitoring, measuring, and evaluating the Quality Management framework for the programs and servicesEnsures the contractual terms set forth by external partners are metDevelops procedures for program operational practices in Allied Health and transition program, and evaluates and revises policies and procedures on an ongoing basis based on changes in practice and requirements from funder or partner organization in consultation with the DirectorParticipates in the on-call roster for managementFunctions and reports in compliance with Occupational Health and Safety Legislation, program standards, Carefor Policies & Procedures, and all other relevant legislationEnsures that all staff within the programs operate in compliance with Occupational Health and SafetyPerforms all management duties and responsibilities as described in the Occupational Health and Safety Legislation and Carefor Policies & ProceduresWhat you will bring : Degree in Occupational Therapy, Physical Therapy, Dietetics, Nursing or Social Work; registered with the regulatory bodyMaster’s degree in business or health administration is an assetMinimum five (5) years experience of progressive management responsibilitiesCommunity health experience preferredSkilled in external / labour relations, negotiation, and program managementKnowledgeable in quality management and budget preparationStrong communication and computer skillsConflict resolution and staff training experienceAbility to manage stress, multiple priorities, and facilitate changeBilingualism (French / English) is an assetWorking Conditions : Regular office environment with some flexibility for remote workWhat we offer you : The hiring range for this position is $76,824.00 to $95,355.00 per year which reflects the expected starting salary based on qualifications and experience. Please note, this is not the full salary range for the position. Opportunities for growth within the full salary range are available in alignment with organizational policies and performance.Pension Plan with the Healthcare of Ontario Pension Plan (HOOPP)Health and Dental BenefitsEmployee and Family Assistance ProgramProfessional Development OpportunitiesLeadership team who values innovation, continuous improvement, quality and service excellence while appreciating work-life boundariesStaff who are deeply committed to excellent client careCarefor is committed to providing an inclusive, barrier-free recruitment and selection process. Please let us know in your application if you require accommodations at any stage of the recruitment process. All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.

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