Manager, Claims Management Services

Ministry of Public and Business Service Delivery and Procurement; Toronto; On-site; CAD 149,000; Full time

Job summary

A government ministry in Ontario is seeking a Manager for Claims Management Services. This role oversees the management of complex liability claims and involves leading a diverse team of professionals. Ideal candidates will have experience in claims management and strong leadership abilities. The position offers competitive compensation and opportunities for professional growth in a supportive environment.

Benefits

Competitive salary

Defined-benefit pension plan

Comprehensive benefits

Qualifications

• Experience managing complex third-party liability claims.
• Ability to lead and develop a diverse team of claims professionals.
• Solid understanding of insurance principles and legal frameworks.

Responsibilities

• Manage a team of claims professionals handling varying liability files.
• Oversee third-party liability claims under Ontario's self-funded program.
• Build team capacity through coaching and mentoring.

Skills

Leadership skills

Claims management

Negotiation skills

Communication skills

Education

Chartered Insurance Professional (CIP)

Canadian Risk Management (CRM)

Job description

Overview

Apply By : Monday, September 22, : 59 pm EDT

Manager, Claims Management Services

Job ID : Posting status :

Open

Organization :

Ministry of Public and Business Service Delivery and Procurement

Division :

Government Services Experience Division

City : Toronto

Position(s) language :

English

Job term : 1 Permanent

Job code : M1101C - Finance26

Salary :

105, $148,429.00 Per year

Lead with Purpose - Champion Equity and Expertise in Government Claims Management

Are you an experienced claims professional who thrives on managing complex files and developing talent? Are you looking to make a meaningful impact on high-level decisions that shape public service delivery across Ontario?

Join the Insurance and Claims Services Branch at Ministry of Public and Business Service Delivery and Procurement as Manager, Claims Management Services - an exciting opportunity to oversee the third-party liability claims under Ontario's self-funded insurance program. Your work will influence major financial decisions, support public accountability, and shape how government responds to risk.

The Ontario Public Service : Strengthening Ontario, together.

A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario. If you share this ambition, we are fostering a diverse, equitable, and inclusive workplace where employees have the tools and opportunities they need to be fulfilled and inspired to move Ontario forward. Our leaders enjoy :

• Purpose-driven culture : Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.
• Empowering work environment : Thrive in an inclusive and diverse workplace that reflects the population we serve. Enjoy a culture of holistic well-being, flexibility, and safety, with tailored work arrangements to suit your life stage. Our modern, friendly, and accessible workplaces support you in bringing your authentic self to work and exploring your full potential.
• Expansive leadership opportunities : Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.
• Recognition and Rewards : Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.

About the job

At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. As a leader, you'll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist, and accessible workplace where everyone feels safe and respected. By embracing these values, you'll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.

To succeed in this role, you will :

• Manage a team of claims professionals handling a wide variety of general liability files from low value property damage claims to complex class action lawsuits.
• Build team capacity by coaching, mentoring, and developing claims professionals in a collaborative environment.
• Oversee the management of general and road liability claims advanced against the Ontario government under the province's self-funded liability insurance program, the General and Road Liability Protection Program (GRLPP).
• Lead liability and coverage assessment, litigation management, and settlement negotiations, including managing relationships with third party adjusters, and internal and external counsel.
• Provide advice and recommendations on claim files with significant financial exposure, including communications to senior executives.
• Drive continuous improvement in claims operations and contribute to strategic and multi-year planning.
• Promote fairness and quality customer service in the resolution of claims from members of the public.

Meet Your New Team

You will join the senior management team within the Insurance and Claims Services Branch, which oversees the Ontario government's insurance needs, including insurance acquisition, claims management services, and administration of the Motor Vehicle Accident Claims Fund.

In this role, you will report to Daryl Carre, Director of Insurance and Claims Services Branch and lead a team of eight dedicated claims professionals, from junior officers to senior-level analysts. The unit is known for its collaborative, inclusive culture that values knowledge-sharing, mentorship, and professional growth. Whether you're new to the Ontario Public Service or bringing deep experience from the broader public or private sector, you will find a welcoming environment with experienced colleagues committed to supporting your success and each other.

What you bring to the team

Leadership and People Management Skills

• Demonstrated leadership behaviours, attributes and mindsets aligned with OPS leadership expectations to support organizational vision and future readiness.
• Experience fostering collaborative, engaged, and inclusive teams where diverse perspectives are welcomed.
• Proven ability to manage and develop a diverse team of claims professionals, including junior and senior staff.
• Commitment to coaching, mentoring, and building future leadership capacity.

Claims and Technical Expertise

• Demonstrated experience managing complex third-party liability claims, preferably within an insurance company or public sector environment. Experience managing class action lawsuits is considered a strong asset.
• In-depth knowledge of general liability claims, including claims investigation, evaluation, reserving, litigation management, settlement, litigation processes.
• Experience setting litigation and indemnity reserves to inform annual budget forecasting.
• Solid understanding of insurance principles, coverage analysis, and legal frameworks surrounding property and casualty claims.
• Experience working with legal counsel, adjusters, insurers, and service vendors to manage and resolve claims efficiently and fairly.
• Ability to leverage data to report on claims trends to stakeholders and senior leadership.
• Chartered Insurance Professional (CIP) and Canadian Risk Management (CRM) designations or equivalent experience are considered strong assets.

Client Service Orientation, Communication and Relationship Management Skills

• Commitment to fairness, accessibility, and quality in delivering services to internal clients and members of the public.
• Excellent interpersonal and negotiation skills to manage sensitive interactions with members of the public, legal counsel, ministries and agencies, and other internal and external stakeholders.
• Ability to present complex claims and risk scenarios clearly to senior executives and decision-makers.
• Experience responding to ministerial-level inquiries and navigating high-profile or sensitive cases.

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace :

• Diversity, equity and inclusion initiatives
• Accessibility
• Anti-Racism Policy

Additional information :

Apply by :

Monday, September 22, : 59 pm EDT

Position details :

• 1 English Permanent, 222 Jarvis St, Toronto, Toronto Region

Compensation group :

Management Compensation Plan

Work hours : Schedule 6

Category :

Management and General

Posted on :

Monday, September 8, 2025

Note :
T-MG- / 25

How to apply :

You must apply online.

Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume : Tips, Tools and Resources.

Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.

Read the job description to make sure you understand this job.

OPS employees are required to quote their WIN EMPLOYEE ID number when applying.

If you require a disability related accommodation in order to participate in the recruitment process, please Contact Us to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment :

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English / French), you'll also need to pass a French-language proficiency test.

Exigences en matière de langue et évaluation :

Toutes les offres d'emploi externes de la fonction publique de l'Ontario (FPO) sont affichées en français et en anglais. Consultez la section « Langue du ou des postes » en haut de chaque offre d'emploi pour connaître les exigences linguistiques. Pour tous les postes, les candidats sont évalués en anglais, la langue d'affaires de la FPO. Si le poste est bilingue (anglais / français), vous devrez également passer un test de compétences linguistiques en français.

Strengthening Ontario, together