Manager Claims Business Architecture

Allstate; Markham; On-site; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Manager of Claims Business Architecture to lead a team focused on product innovation and strategic growth. In this dynamic role, you will collaborate with cross-functional teams to define and execute a compelling product vision while enhancing the value of the product portfolio. This position offers the opportunity to mentor and develop team members, ensuring their professional growth. Join a company that values flexibility and inclusivity, where your contributions will significantly impact the future of the organization and its community involvement.

Benefits

Flexible Work Arrangements

Employee discounts on insurance

Good Office program

Student Loan Payment Matching Program

Retirement Savings Program

Annual Wellness allowance

Personal reflection day

Tuition Reimbursement

Community involvement opportunities

Qualifications

• 10+ years of experience in claims management and Guidewire.
• Strong communication skills and entrepreneurial mindset.

Responsibilities

• Lead product innovation and drive strategic direction.
• Mentor team members and foster professional growth.
• Collaborate with cross-functional teams for business outcomes.

Skills

Entrepreneurial mindset

Problem-solving

KPI-driven environment

Advanced communication skills

Insurance industry knowledge

Claims handling knowledge

Education

4-year Bachelor’s Degree

Tools

Guidewire

Job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

As a Manager Claims Business Architecture, you'll lead a team of Business Architects driving the strategic direction and development of Allstate's product portfolio. Your responsibilities include defining and executing the product vision, growth, and profitability. Collaborating with cross-functional teams, stakeholders, and executives, you'll spearhead product innovation, growth, and profitability. Additionally, you'll be accountable for achieving business outcomes, enhancing the value of the product portfolio, and fostering the professional growth of team members through mentoring and development programs.

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. Serving Canadians since 1953, Allstate strives to reassure both customers and employees with its “You’re in Good Hands” promise and is proud to have been named a Best Employer in Canada for nine consecutive years. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. To learn more, visit www.allstate.ca. For safety tips and advice, visit www.goodhandsadvice.ca.

Through our Employee Value Proposition, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.

Role Designation: Hybrid

Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Key Responsibilities

• Collaboratively drive transformation initiative strategy, vision, and roadmap, advocating for innovative ideas across the organization.
• Lead the strategic alignment and delivery of consistent customer and employee experiences across all Allstate Corp entities, fostering applicability and reusability.
• Evaluate and strategize key performance indicators (KPIs) to measure the effectiveness of product initiatives and inform the broader product strategy.
• Engage in discovery/test and learn activities to quickly validate assumptions and capability or solution direction to achieve business results.
• Identifying opportunities for improvement, optimization, and reuse within the business architecture, while adhering to design principles and user experience.
• Partner with technology to make decisions on technology feasibility and product build or reuse advance product strategy and optimize KPIs.
• Collaborate with stakeholders within and outside the organization, presenting as the product expert for designated product areas to field teams and at events.
• Provide mentorship and guidance to less experienced Digital Business Architects to support their career progression, with the opportunity for advancement into supervisory roles.
• Lead the development and recommendation of new techniques and processes to foster innovative solutions.
• Evaluate alternatives and consider service and business implications in decision-making processes.

Education

• 4-year Bachelor’s Degree (Preferred)

Experience

• 10 or more years of experience working with Guidewire as product owner representing the claims business (Preferred)
• Experience in Claims management/operations is an Asset
• Experience working with technology delivery with Guidewire and in claims

Supervisory Responsibilities

• This job has supervisory duties.

Education & Experience (in lieu)

• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Functional Skills

• Entrepreneurial mindset with a proactive approach to problem-solving and a preference for action.
• Experience in a startup environment.
• Expertise in operating within a KPI-driven environment, demonstrating a high level of accountability for achieving performance metrics and determining optimal courses of action to meet objectives.
• Proven track record of leading and executing new digital product development initiatives, encompassing all aspects beyond software development, including marketing, operations, business development, and sales.
• Advanced communication skills, capable of articulating complex and innovative concepts to stakeholders effectively, driving decision-making processes and securing buy-in from key stakeholders.
• Mastery in applying practical knowledge of the insurance industry.
• Mastery in applying practical knowledge of claim handling and processes.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

#LI-KA1

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

Good Hands. Greater Together.