Manager, Change Management, Transformation Office

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We are a purpose-driven, dynamic and sustainable pension plan. An industry leading global investor with teams in Toronto to London, New York, Singapore, Sydney and other major cities across North America and Europe. We embody the values of our 600,000+ members, placing their best interests at the heart of everything we do.

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This is an opportunity to join a people-centered Change Management team to support a digital transformation that will enable OMERS Capital Markets, Total Portfolio Management, and Corporate Finance functions to deliver on our pension promise. Our team is at the early stages of defining a strategic roadmap, and the selected individual will be a key member of the team that will work with our internal partners to understand their needs and deliver outcomes, with excellence. This role joins a team on a journey, with significant future potential in a global, sophisticated, and complex enterprise.

Scope of Position

Reporting to the Senior Manager, the Manager will contribute to the Change Management workstream within a multi-year transformation of the Capital Markets operating model, including the modernization of technology and data capabilities to support our investment teams. The Manager will be accountable for designing and executing the change management strategy in collaboration with internal and external delivery partners, such as OMERS Data & Technology, System Integrators, and other internal control partners, to ensure People Readiness and Adoption of the future-state. The focus of this role will be in support of change management activities, including stakeholder and change impact assessment, establishing and managing a change champion network, developing communication material, developing the training curriculum and overseeing training material development and rollout.

The incumbent will provide Program Leadership and executive stakeholders with transparency into change management progress and advisory support to People Leaders on leading change.

We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. Our flexible hybrid work guideline requires teams to come to the office a minimum of 4 days per week.

Responsibilities

• Support development of an integrated change management strategy for transformation initiatives, in collaboration with the Transformation office, system integrators, and business partners.
• Partner to capital markets teams (Front, Middle, and Back Office) to support the adoption of best-practice processes and enable new capabilities through new technology initiatives.
• Conduct stakeholder analysis to understand their concerns, influence and impact on the program changes.
• Support development of a communications strategy to keep all stakeholders informed about the change, ensuring transparency and engagement.
• Support in designing training plans to equip employees with the skills and knowledge needed to adapt to the change.
• Identify potential areas of resistance and develop strategies to address them proactively.
• Work with and support leadership, including but not limited to Program Leadership, Steering Committee members, and Executive Sponsors, to ensure they fulfill their role in leading and advocating for the change.
• Monitor and report on change adoption to ensure the expected outcomes of the program are delivered.
• Support the program through the implementation of people and culture initiatives designed to build cohesion and motivation among program stakeholders, celebrate milestones, and foster a culture of success.
• Develop relationships among partners by supporting a culture of transparency, collaboration, and service excellence.

Qualifications

• Minimum 4-6 years experience supporting large change initiatives in the Financial Services industry.
• Bachelor’s or Master’s Degree in a related field.
• Change Management Certification, PROSCI, or equivalent.
• Strong interpersonal and relationship building skills.
• Excellent PowerPoint and storyboarding skills.
• Detail- orientation and ability to operate in a fast-paced environment.
• A self-starter, proactive and motivated to create positive change.
• Commitment to standards of professionalism, internal controls, and compliance.

As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.