Manager Change Enablement

Manulife; Halifax; Hybrid; CAD 113,000 - 163,000; Full time

Job summary

Manulife is seeking a Manager of Change Management to lead hands-on efforts guiding teams through changes to processes, technology, roles and ways of working. You will identify impacts with change leaders, stakeholders and SMEs and turn them into practical actions that support implementation and adoption.

The role blends strong analytical thinking with communication and relationship skills, bringing structure and follow-through to complex change.

Qualifications

• Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
• Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.
• Strong analytical skills with the ability to organize complex information and translate it into clear actions.
• Strong communication, facilitation and stakeholder-management skills.
• Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
• Experience supporting processes or technology transformation is preferred.
• Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.
• Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

Responsibilities

• Assess change and business impacts.
• Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.
• Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.
• Identify impacted stakeholder groups, risks, dependencies and required interventions.
• Translating complex process and technology changes into clear implications and actions for employees and leaders.
• Develop stakeholder and engagement activities appropriate to nature and level of change.
• Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.
• Develop clear communications, leadership materials and practically change resources.
• Support leaders and change champions in preparing teams for new processes, technology and ways of working.
• Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.
• Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.
• Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.
• Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
• Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.
• Bring a continuous-improvement mindset to how change is designed, delivered and sustained.
• Capture lessons and reusable practices to strengthen subsequent initiatives.

Skills

Change management

Business transformation

Continuous improvement

Project delivery

Business analysis

Impact assessments

Stakeholder engagement

Communication

Facilitation

Prioritization

Job description

The Manager of Change Management will play a hands-on role helping teams understand and prepare for changes to processes, technology, roles and ways of working. This role will work with change leaders, business stakeholders, transformation teams and subject-matter experts to identify impacts and turn them into clear, practical actions that support implementation and adoption.

This opportunity is well suited to someone who combines strong analytical thinking with communication and relationship skills and enjoys bringing structure and follow-through to complex change.

Position Responsibilities

• Assess change and business impacts
• Conduct structured change-impact assessments across processes, roles, responsibilities, capabilities and ways of working.
• Gather and synthesize current- and future-state information from stakeholders, process documentation and transformation teams.
• Identify impacted stakeholder groups, risks, dependencies and required interventions.
• Translating complex process and technology changes into clear implications and actions for employees and leaders.
• undefined

Support stakeholder engagement and change execution

• Develop stakeholder and engagement activities appropriate to nature and level of change.
• Facilitate interviews, workshops and working sessions and ensure decisions and actions are captured and followed through.
• Develop clear communications, leadership materials and practically change resources.
• Support leaders and change champions in preparing teams for new processes, technology and ways of working.

Enable readiness and adoption

• Support readiness assessments and maintain visibility to key actions, risks, dependencies and accountable owners.
• Monitor indicators of awareness, preparedness, capability and adoption and highlight areas requiring intervention.
• Support implementation and post-launch activities, capturing feedback and reinforcing new ways of working.
• undefined

Support transformation and continuous improvement

• Partner with process and transformation teams to connect change activities with current-state challenges and future-state outcomes.
• Maintain alignment between change activity and broader transformation plans, implementation milestones and priorities.
• Bring a continuous-improvement mindset to how change is designed, delivered and sustained.
• Capture lessons and reusable practices to strengthen subsequent initiatives.

Required Qualifications

• Experience in change management, business transformation, continuous improvement, project delivery or business analysis.
• Experience supporting impact assessments, stakeholder engagement, communications, learning or business-readiness activities.
• Strong analytical skills with the ability to organize complex information and translate it into clear actions.
• Strong communication, facilitation and stakeholder-management skills.
• Ability to manage multiple priorities and operate effectively where requirements and solutions continue to evolve.
• Experience supporting processes or technology transformation is preferred.
• Knowledge of change-management, Lean, continuous-improvement or process-redesign approaches is an asset.
• Exposure to automation, digital or AI-enabled transformation and/or financial services is an asset.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Giới thiệu về Manulife và John Hancock

Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử

Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với [e-mail] .

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Kết hợp

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .