Director Canada Risk Oversight

Manulife; Halifax; Hybrid; CAD 108,000 - 158,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Disability insurance

Life and AD&D insurance

Wellness benefits

Employee assistance program

Retirement savings plans

Job summary

Manulife in Canada seeks a Director of Canada Risk Oversight to provide independent second-line risk oversight and challenge to the Group Benefits business. You will work with Canada Segment Risk to identify, assess, monitor, and mitigate risk while strengthening the control environment.

The role covers risk and control assessments, issue management, regulatory initiatives, and emerging risks, influencing outcomes across a large, complex business.

Qualifications

• 8-10+ years of risk management, audit, compliance, operations, or the insurance industry.
• Bachelor's degree in Business, Finance, Risk Management, Accounting, or related discipline.
• Strong knowledge of Group Benefits products, operations, claims, underwriting, plan administration, and related risks.
• Understanding of operational risk management frameworks, governance practices, and control environments.
• Ability to provide constructive challenge and influence stakeholders at all levels of the organization.
• Strong analytical, problem-solving, and critical thinking.
• Excellent written and verbal communication, including materials for senior management and governance committees.
• Bilingual English and French is a strong asset; if in Québec, proficiency in both languages will be required.

Responsibilities

• Provide independent risk oversight and effective challenge to business and operational partners across the Group Benefits organization.
• Assess and monitor operational, regulatory, strategic, and emerging risks and their potential impact on the business.
• Support and oversee key risk management programs, including RCSAs, issue and corrective action management, change risk, third-party risk, operational resilience, and critical operations.
• Review and challenge risk assessments, control environments, and mitigation strategies to ensure risks are identified and managed.
• Analyze risk trends, themes, and emerging issues and communicate insights to senior leaders and governance committees.
• Partner with first-line stakeholders to strengthen risk management practices and improve control effectiveness.
• Support regulatory reviews, audits, investigations, and other governance activities as required.
• Contribute to the evolution of risk management frameworks, methodologies, and reporting across Canada Segment Risk.

Skills

Risk management

Audit

Regulatory compliance

Stakeholder influence

Analytical thinking

Communication skills

Bilingual English/French

Education

Bachelor's degree in Business or related

Tools

Archer GRC

Job description

The Director, Canada Risk Oversight, is responsible for providing independent second-line risk oversight and effective challenge to the Group Benefits business. Reporting to Canada Segment Risk, the role works closely with business and operational partners to identify, assess, monitor, and mitigate risk while supporting a strong and sustainable control environment.

The successful candidate will provide oversight across a broad range of risk management activities, including risk and control assessments, issue management, change risk, third-party risk, operational resilience, regulatory initiatives, and emerging risk assessments. This role offers the opportunity to work at the intersection of strategy, operations, and risk, influencing outcomes across one of Manulife's largest and most complex businesses.

Position Responsibilities

• Provide independent risk oversight and effective challenge to business and operational partners across the Group Benefits organization.

• Assess and monitor operational, regulatory, strategic, and emerging risks and their potential impact on the business.

• Support and oversee key risk management programs, including risk and control self-assessments (RCSAs), issue and corrective action management, change risk, third-party risk, operational resilience, and critical operations.

• Review and challenge risk assessments, control environments, and mitigation strategies to ensure risks are appropriately identified and managed.

• Analyze risk trends, themes, and emerging issues and communicate insights to senior leaders and governance committees.

• Partner with first-line stakeholders to strengthen risk management practices and improve control effectiveness.

• Support regulatory reviews, audits, investigations, and other governance activities as required.

• Contribute to the ongoing evolution of risk management frameworks, methodologies, and reporting across Canada Segment Risk.

Required Qualifications

• 8-10+ years of experience in risk management, audit, compliance, operations, or the insurance industry.

• Bachelor's degree in Business, Finance, Risk Management, Accounting, or a related discipline.

• Strong knowledge of Group Benefits products, operations, claims, underwriting, plan administration, and associated risks.

• Demonstrated understanding of operational risk management frameworks, governance practices, and control environments.

• Proven ability to provide constructive challenge and influence stakeholders at all levels of the organization.

• Strong analytical, problem-solving, and critical thinking skills.

• Excellent written and verbal communication skills, including experience preparing materials for senior management and governance committees.

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Qué.

Preferred Qualifications

• Direct experience within Group Benefits, Group Insurance, Disability, Health & Dental, Plan Sponsor Services, or Claims Operations.

• Professional designation such as CPA, CIA, CRMA, CRM, or equivalent.

• Experience within a federally regulated financial institution.

• Familiarity with GRC platforms such as Archer.

• Knowledge of regulatory expectations related to operational risk, third-party risk, operational resilience, and risk governance.

• Experience supporting large-scale business transformations, strategic initiatives, or regulatory change programs.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

The role being advertised is an existing vacancy.

Giới thiệu về Manulife và John Hancock

Tập đoàn Manulife Financial là nhà cung cấp dịch vụ tài chính quốc tế hàng đầu giúp mọi người quyết định dễ dàng hơn và có cuộc sống vẹn toàn hơn. Để tìm hiểu thêm về chúng tôi, hãy truy cập https://www.manulife.com.vn/ .

Manulife là Nhà sử dụng lao động không phân biệt đối xử

Tại Manulife/John Hancock, chúng tôi luôn đón nhận sự đa dạng. Chúng ta cố gắng thu hút, phát triển và duy trì lực lượng lao động đa dạng tương tự như những khách hàng mà chúng ta phục vụ, đồng thời thúc đẩy một môi trường làm việc hòa nhập, đề cao thế mạnh của từng nền văn hóa và cá nhân. Chúng ta cam kết tuyển dụng, duy trì, thăng tiến và trả lương một cách công bằng. Đồng thời, chúng ta quản lý tất cả các hoạt động và chương trình của mình mà không phân biệt đối xử dựa trên chủng tộc, dòng họ, xuất thân, màu da, nguồn gốc dân tộc, quyền công dân, tôn giáo hoặc tín ngưỡng tôn giáo, đức tin, giới tính (bao gồm phụ nữ mang thai và các tình trạng liên quan đến mang thai), xu hướng tính dục, đặc điểm di truyền, tình trạng cựu chiến binh, bản dạng giới, biểu hiện giới, tuổi tác, tình trạng hôn nhân, tình trạng gia đình, khuyết tật hoặc bất kỳ căn cứ nào khác được pháp luật hiện hành bảo vệ.

Ưu tiên của chúng ta là loại bỏ các rào cản để đem lại cơ hội tiếp cận việc làm bình đẳng. Đại diện Bộ phận Nhân sự sẽ làm việc với những ứng viên có yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển. Tất cả thông tin được chia sẻ trong quá trình yêu cầu điều chỉnh sẽ được lưu trữ và sử dụng tuân theo pháp luật hiện hành và chính sách của Manulife/John Hancock. Để yêu cầu điều chỉnh hợp lý trong quá trình ứng tuyển, hãy liên hệ với [e-mail] .

Referenced Salary Location

Halifax, Nova Scotia

Working Arrangement

Kết hợp

Salary range is expected to be between

$108,000.00 CAD - $158,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact [e-mail] for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [e-mail] for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .