Manager, Centralized Intake

IWK Health; Halifax; On-site; Full time

Job summary

IWK Health seeks a Manager for Centralized Booking and Intake to oversee operations within the Health Information Services department in Halifax. Candidates should hold a relevant Bachelor's degree and demonstrate leadership experience. The role emphasizes efficient referral processing, quality improvement, and fostering a positive environment for both staff and patients.

Qualifications

• 3-5 years leadership or management experience required.
• Eligible for registration with relevant health discipline/college.
• Experience in quality improvement and strategic planning.

Responsibilities

• Oversee daily operations of the booking and intake teams.
• Ensure efficient referral processing for health programs.
• Monitor key performance indicators and lead quality improvement.

Skills

Leadership

Analytical skills

Communication

Education

Bachelor’s degree in a health-related discipline

HICA or CHIMA certification

Tools

Management and information systems

Job description

Click here to apply as an internal applicant.

Company: IWK Health

Req ID: 205487

Department/Program: Health Information Services

Location: Halifax

Type of Employment: Permanent Hourly FT (100% FTE) x 1 position

Union Status: Management, Management/Non Union Bargaining Unit

Compensation: $43.7957 - $54.7447 / hour

Closing Date: July 10, 2025 (Applications accepted until 23:59 Atlantic Time)

IWK Health is a respected academic health sciences centre located in Halifax, Nova Scotia, providing tertiary and primary care for two million children, youth, adults, and families across the Atlantic region. We have approximately 4000 employees, physicians, volunteers, and learners at sites across Nova Scotia. We focus on training and mentorship, recognize talent, celebrate successes, and support our staff with modern facilities and wellness programs.

We are committed to promoting an anti-racist environment and acknowledge the traditional territories of the Mi’kmaq people. We value diversity and strive to create a safe and inclusive space for all, including Indigenous peoples, Black/African Nova Scotians, Persons of Colour, Immigrants/Newcomers, Persons with Disabilities, and 2SLGBTQIA+ individuals.

The Opportunity

Reporting to the Director, Health Information Services, the Manager of Centralized Booking and Intake oversees the daily operations of the booking and intake teams. This role ensures efficient referral processing for Women’s and Newborn Health and Children’s Health programs, acting as a liaison with clinical teams and supporting patient flow optimization. The manager will monitor key performance indicators, lead quality improvement initiatives, and support strategic goals to enhance ambulatory care access. The role also fosters a learning environment aligned with IWK Health’s mission.

Hours of Work: 75 hours biweekly

Your Qualifications

• Bachelor’s degree in a health-related discipline or equivalent experience
• HICA or CHIMA certification (asset)
• Eligible for registration with relevant health discipline/college
• 3-5 years leadership or management experience
• Ability to collaborate with clinical care providers and lead transformative initiatives
• Experience in quality improvement, strategic planning, and health care program development
• Financial planning experience
• Experience in ambulatory clinical settings (preferred)
• Strong analytical, communication, and leadership skills
• Knowledge of management and information systems

Thank you for your interest in IWK Health. We only contact shortlisted candidates. If invited for assessments, you may request accommodations. This is a management/non-union position. Preference is given to unionized employees. Employment is contingent upon background checks and credential verification.

If you are an IWK employee, please apply through the internal careers page to be recognized as an internal applicant.