manager, café

MajesTea; Canada; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a dynamic Manager to oversee café operations in a fast-paced environment. This role involves implementing operational procedures, managing inventory, and ensuring compliance with health and safety regulations. The ideal candidate will possess strong negotiation skills and a Food Safety Certificate, along with a commitment to delivering exceptional customer service. Join a vibrant team where your leadership will contribute to positive environmental outcomes and customer satisfaction. If you thrive under pressure and enjoy a physically demanding role, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in operational management and customer service.
• Knowledge of food safety regulations and inventory management.

Responsibilities

• Plan and evaluate daily operations to ensure efficiency.
• Negotiate with suppliers and clients for catering services.
• Conduct performance reviews and manage a team of 5-10 people.

Skills

Customer Service

Operational Management

Negotiation Skills

Inventory Management

Performance Reviews

Education

Food Safety Certificate

Tools

MS Excel

MS Office

Accounting Software

Point of Sale System

Electronic Cash Register

Job description

• Determine type of services to be offered and implement operational procedures
• Balance cash and complete balance sheets, cash reports and related forms
• Conduct performance reviews
• Cost products and services
• Organize and maintain inventory
• Ensure health and safety regulations are followed
• Negotiate arrangements with suppliers for food and other supplies
• Negotiate with clients for catering or use of facilities
• Participate in marketing plans and implementation
• Address customers' complaints or concerns
• Provide customer service
• Plan, organize, direct, control and evaluate daily operations

Supervision

• 5-10 people

Certificates, licences, memberships, and courses

• Food Safety Certificate

Computer and technology knowledge

• Accounting software
• Electronic cash register
• MS Excel
• MS Office
• MS PowerPoint
• MS Windows
• MS Word
• Point of sale system
• Spreadsheet

Specialization or experience

• Specialized environmental skills and knowledge

Security and safety

• Criminal record check
• Reference required

Transportation/travel information

• Valid driver's licence

Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Handling heavy loads
• Physically demanding
• Combination of sitting, standing, walking
• Standing for extended periods
• Overtime required

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Are you available for the advertised start date?
• Are you currently legally able to work in Canada?
• What is the highest level of study you have completed?

Experience

• 2 years to less than 3 years
• Involves duties and responsibilities that lead to positive environmental outcomes

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