Manager Business Systems Analysis

Fidelity Canada; Toronto; Remote; CAD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Manager of Business Systems Analysis to lead a dynamic team in a fully remote environment. This role involves mentoring analysts and developers, managing project resources, and ensuring successful delivery of custom solutions for clients. The ideal candidate will possess strong communication and leadership skills, along with a solid understanding of business processes in the wealth management sector. Join a company that values employee well-being with comprehensive benefits, flexible working arrangements, and a commitment to diversity and inclusion. This is an exciting opportunity to make a significant impact in a supportive and innovative workplace.

Benefits

Flexible working arrangements

Competitive total compensation

Comprehensive health benefits

Parental leave top-up

Home office equipment allowance

Generous time off policy

Diversity and inclusion programs

Professional development opportunities

Qualifications

• 5+ years in Business Systems Analysis with strong leadership experience.
• Proven experience in managing relationships and delivering solutions.

Responsibilities

• Manage resource allocation and oversee Business Systems Analysts' activities.
• Provide mentorship and foster a collaborative team environment.

Skills

Strong communication skills

Knowledge of SDLC

Agile software delivery

Interpersonal skills

Coaching and leadership skills

Customer relationship management

Proactive problem-solving

Education

University degree

PMP designation

Tools

Atlassian suite

JIRA

Confluence

Job description

Job Description

Current work authorization for Canada is required for all openings.

You will be working on a 100% remote office schedule as part of Fidelity’s dynamic working arrangement.

Who We Are

Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.

For more information about Fidelity Clearing Canada, please visit https://clearing.fidelity.ca/

Business Overview

The Manager, Business Systems Analysis is responsible for mentoring and providing direction for the Business Systems Analysts, Developers and QA Analysts within Fidelity Clearing Canada’s Technology group - SOW team. The SOW team is responsible for delivering on FCC’s clients' custom delivery requests. The manager will be responsible for executing the divisional business plan as well as managing the day-to-day aspects including resource allocation to projects, business systems analysis, providing functional testing, software configuration, release management and monitoring progress on each initiative. The manager will provide leadership to the staff by providing guidance, coaching and removing barriers to ensure the team is successful.

What You Will Do

• Work closely with direct reports and management peers to proactively manage resource pool to meet business expectations
• Promote excellence in business systems analysis activities
• Provide subject matter expertise in Fidelity Clearing Canada’s applications and related business processes
• Build effective relationships with business and Technology partners to attain a proactive approach to solutions and design
• Manage day-to-day activities of the Business Systems Analyst
• Provide team leadership to attract/retain high quality people
• Provide mentorship and coaching to other team members and training to enable them to meet/exceed expectations
• Foster an environment that promotes feedback while managing the day-to-day operation of the team

The Expertise You Bring

• Strong communication skills both written and verbal
• Knowledge of SDLC and Agile software delivery
• Strong interpersonal skills
• Knowledge of Atlassian suite, JIRA, Confluence
• Knowledge of Wealth Management Business and Capital Markets
• Effective coaching and leadership skills
• Proven experience in building and managing relationships with customers and team members
• Consults with business partners and team members in developing solutions
• Has confidence and self-motivation to be proactive
• A creative and highly motivated results producer, able to deliver against business objectives and service standards
• Organized self-starter, with a customer service focus and ability to manage a team and complex tasks

What We’re Looking For

• 5+ years in Business Systems Analysis work experience
• 3+ years of experience in a leadership role, supervisory or coaching
• Experience in the wealth management, banking or capital markets; Vendor management would be an asset

Education

• University degree or equivalent work experience
• Nice to have PMP designation

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in-office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

We care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at [e-mail].

No telephone inquiries or agencies please. We thank all applicants for their interest; please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers
• Greater Toronto's Top Employers
• Canada's Top Family-Friendly Employers
• Canada's Top Employers for Young People

• Great Place To Work Certified
• Best Workplaces for Inclusion
• Best Workplaces for Mental Wellness
• Best Workplaces for Today's Youth
• Best Workplaces for Women
• Best Workplaces in Financial Services & Insurance
• Best Workplaces in Ontario
• Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work
• HRD - 5-Star Benefit Program
• HRD - 5-Star Diversity & Inclusion Employer

Designations
• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team