Manager, Business Support

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Manager, Business Support you will be responsible for overseeing all support and clerical work within a company, ensuring efficient workflows and processes. You will manage administrative staff, develop and implement policies, and monitor outcomes to improve productivity and reduce costs. Essentially, you are leading the backbone of our operations, keeping things running smoothly.

HERE’S HOW YOU’LL CONTRIBUTE:

• Identify bottlenecks, inefficiencies, and areas for improvement in existing administrative processes.
• Develop and implement new or improved processes, ensuring they are efficient, effective, and aligned with organizational goals.
• Manage and optimize workflows to ensure smooth and timely execution of administrative tasks.
• Document processes and provide training to relevant staff to ensure consistent execution.
• Track key performance indicators (KPIs) to monitor process performance and identify areas for further improvement.
• Collaborate with various departments and stakeholders to understand their needs and ensure process alignment.
• Proactively identify and implement process improvements to enhance efficiency and effectiveness.
• Evaluate and implement relevant technologies to streamline administrative processes.
• Identify and mitigate potential risks associated with administrative processes.
• Ensure that administrative processes comply with relevant regulations and internal policies.
• Lead a team of administrative staff.

HERE’S WHAT YOU’LL BRING:

• 10+ years of industry experience and/or 5+ years operations management experience.
• Bachelor’s degree in business administration or related field an asset.
• Broad understanding of and knowledge of FCT’s customer segments.
• Broad understanding and knowledge of industry best practices in operations.
• Good knowledge of customer service principles and experience in employee management.
• Proven ability to plan and manage operational processes for maximum efficiency and productivity.
• Bilingual – an asset but not required.
• Ability to analyze data and identify areas for improvement.
• Ability to identify and resolve process issues.
• Ability to communicate effectively with stakeholders at all levels.
• Ability to manage multiple tasks and projects simultaneously.
• Familiarity with process improvement methodologies such as Lean, Six Sigma, and Business Process Management (BPM).
• Proficiency in relevant software and tools.
• Ability to lead and motivate a team.

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

• Comprehensive benefits that include virtual healthcare and an Employee & Family Assistance Program.
• Group retirement savings plan with company match.
• Paid holidays and generous paid time off.
• Hybrid work arrangements.
• Paid volunteer opportunities and charitable donation matching.
• Employee recognition programs that include referral incentives.
• Potential for performance-based incentives.
• The opportunity to participate in our stock purchase plan.
• And more!

*As per terms of the employment agreement.

The Great Place to Work Institute has named FCT one of Canada’s Top 50 Best Workplaces, Best Workplaces in Canada for Financial Services & Insurance, Best Workplaces in Canada for Women, Best Workplaces in Canada for Inclusion and Best Workplaces in Canada for Mental Wellness. We’re also one of Achievers 50 Most Engaged Workplaces in North America.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.