Manager, Business Solutions (Health Services Cluster) (2 vacancies)

Ontario Public Service Leadership | Leadership dans la fonction publique de l’Ontario; Toronto; On-site; CAD 90,000 - 130,000; Full time

Job summary

Join a reputable public service in Ontario as a Manager of Business Solutions, responsible for overseeing teams that enhance the technology supporting life-saving services. You will lead efforts in application delivery and software development to ensure that emergency health solutions are effective and accessible, thereby improving the delivery of care across Ontario. This role emphasizes leadership, technical skills, and strategic collaboration within a progressive public service environment.

Benefits

Flexible work arrangements

Defined-benefit pension plan

Comprehensive wellness benefits

Recognition and rewards program

Qualifications

• Proven experience in managing software development teams and project delivery.
• Strong ability in leading technical teams within critical environments.
• Expertise in cloud infrastructure management and 24/7 support.

Responsibilities

• Manage I&IT systems for emergency health services ensuring stability and reliability.
• Lead teams in delivering high-impact solutions and innovative applications.
• Collaborate with stakeholders to align technology with emergency response priorities.

Skills

Leadership

Team Management

Technical Problem-Solving

Stakeholder Engagement

Communication

Education

Degree in Computer Science or related field

Tools

.NET

Azure

Power BI

Job description

Make a Difference in Ontario's Emergency Health Services!

Are you passionate about building innovative digital solutions that support critical emergency services? Do you bring experience managing software development teams, application lifecycles, or quality assurance in high-impact environments? If so, the Emergency Health I&IT Solutions and Technology Management Branch (EHSTMB) is looking for two people-focused managers to help modernize and maintain the technology behind Ontario's 911 systems.

We are currently hiring for two Manager of Business Solutions to oversee the Application Delivery and the Software Development and Quality Assurance Teams. In both roles, you'll help shape how Ontario's emergency health services respond in real time. Whether you're managing live applications or leading the development of new solutions, your work will directly support 911 dispatchers, paramedics, and healthcare providers in delivering life-saving care.

If you're ready to take on a role where your expertise drives critical improvements in Ontario's emergency response capabilities, we want to hear from you.

The Ontario Public Service: Strengthening Ontario, together.

A career in the Ontario Public Service is driven by a passion for creating a stronger Ontario. If you share this ambition, we are fostering a diverse, equitable, and inclusive workplace where employees have the tools and opportunities they need to be fulfilled and inspired to move Ontario forward. Our leaders enjoy:

• Purpose-driven culture: Be part of a dynamic leadership team dedicated to serving 15 million Ontarians. Your leadership will drive long-term impact and contribute to public service excellence.
• Empowering work environment: Thrive in an inclusive and diverse workplace that reflects the population we serve. Enjoy a culture of holistic well-being, flexibility, and safety, with tailored work arrangements to suit your life stage. Our modern, friendly, and accessible workplaces support you in bringing your authentic self to work and exploring your full potential.
• Expansive leadership opportunities: Benefit from endless growth opportunities, mentorship, and the chance to lead across various sectors. In the Ontario Public Service, your leadership journey can span multiple ministries and functions.
• Recognition and Rewards: Your efforts will be recognized both formally and informally, ensuring you feel valued and supported. We offer competitive salaries with performance-based pay, a defined-benefit pension plan, and comprehensive benefits that support your holistic wellness. Enjoy a range of vacation and leave options, along with access to employee and family assistance programs and inclusive counselling services.

About the job

At the Ontario Public Service, we hold our leaders to the highest standards, expecting them to embody authenticity, accountability, and courage in every action and decision. As a leader, you'll be at the forefront of creating a dynamic work environment that sparks innovation, fosters collaboration, and champions inclusivity. We value a diverse, anti-racist, and accessible workplace where everyone feels safe and respected. By embracing these values, you'll help build a vibrant team culture where every individual can thrive. Your leadership will inspire and motivate your team to achieve their best, aligning their efforts with our strategic vision.

To succeed in both roles, you will:

• Manage and support mission-critical I&IT systems for emergency health services, ensuring stability, reliability, and availability.
• Manage and mentor a dynamic team of tech professionals, fostering a culture of continuous improvement and accountability.
• Participate in a rotating on-call schedule to provide 24/7 support for essential systems used by frontline responders.
• Collaborate with internal stakeholders, partner organizations, and vendors to align technology delivery with public health and emergency response priorities.
• Create a supportive, inclusive work environment where innovation, continuous learning, and service excellence thrive.
• Ensure systems remain secure, stable, and responsive across both cloud and on-premises environments.
• Contribute to architectural and technical direction to support continuous improvement and delivery.

While both positions contribute to the same vital mission, each focuses on a distinct area of responsibility:

Application Delivery

As the Application Delivery Manager, you will lead the maintenance, support, and delivery of critical in-house applications and data products used by 911 call takers, paramedic services, and health stakeholders. This role oversees a team of DevOps specialists and SMEs providing 24/7 support for cloud and on-prem environments, ensuring operational stability and high performance. You will manage operational real-time mobile and web applications, including field tools for iOS/Android and real-time dashboards developed in Power BI. The ideal candidate brings a deep understanding of systems development, change management, and large-scale project delivery, combined with strong people leadership, stakeholder engagement, and a commitment to continuous improvement.

Software Development & Quality Assurance

As the Software Development & Quality Assurance Manager, you will lead a dynamic team of developers, DevOps, and QA automation specialists in delivering and supporting innovative, in-house data products and applications. This role requires strong technical expertise in cloud and on-prem environments, a commitment to quality assurance and automation, and a collaborative approach to stakeholder engagement. The ideal candidate will bring hands-on leadership, a passion for continuous improvement, and the ability to drive delivery of high-impact solutions in a 24/7 Tier 3 support setting.

Meet Your New Team

As part of GovTechON within the Health Services Cluster, you'll join a forward-thinking team that supports I&IT solutions for emergency health services across Ontario.

The Emergency Health I&IT Solutions and Technology Management Branch provides digital solutions that support the Emergency Services Division. Our work ensures that land ambulance dispatch systems, security operations, disaster recovery, and technology modernization efforts are all functioning smoothly. You will report to the Senior Manager of Solution Development and Implementation and work closely with leaders and peers across the ministry and GovTechON.

What you bring to the team

Strategic Leadership and People Management

• Demonstrate the leadership behaviours, attributes and mindsets for leaders, across the organization, to lead the OPS into the future and deliver our vision.
• Ability to carry out comprehensive management functions including recruitment, performance evaluation, resource allocation, mentorship, and support for continuous learning and staff development.
• Proven ability to manage technical teams in complex, fast-paced environments, balancing short-term demands with long-term planning.
• Strong organizational awareness and strategic thinking to provide advice on emerging issues and align team efforts with ministry priorities.

Technical Expertise

• Skill in leading software development or DevOps teams through all stages of the application lifecycle.
• Proficiency in using continuous deployment tools and managing cloud and on-prem infrastructure.
• Expertise in supporting 24/7 production environments and real-time, user-facing applications.
• Ability to guide system architecture, application deployment, and operational stability.

Application Delivery Manager specific expertise required:

• Expertise in managing DevOps support for real-time tools, including dashboards and mobile applications.
• Skill in applying change management practices to ensure system integrity and accurate documentation.
• Ability to plan and track complex technical projects across multiple teams and vendors.

Software Development & Quality Assurance Manager specific expertise required:

• Skill in building high-performing software development and QA teams focused on innovation and delivery.
• Experience with managing cloud infrastructure to enable agile development and continuous delivery.
• Expertise in designing and implementing test automation strategies and quality assurance frameworks.
• Technical knowledge of modern development environments and tools such as .NET, Azure, and Power BI.

Project and Service Management Skills

• Proven success managing large, complex I&IT projects while maintaining timelines, budgets, and service standards.
• Ability to oversee internal teams and third-party suppliers in the operation and enhancement of batch and real-time systems, including incident/problem resolution and solution implementation.
• Strong technical problem-solving and architectural decision-making to ensure software is secure, efficient, and aligned with user needs.
• In-depth understanding of security and privacy considerations crucial to emergency health I&IT solutions.
• Ability to anticipate risks, resolve complex issues, and ensure operational continuity in critical public service environments.

Relationship Management and Communication Skills

• Excellent communication and presentation skills to engage technical and non-technical audiences.
• Experience negotiating service delivery expectations with internal and external partners, including third-party providers.
• Ability to develop and manage effective relationships with ministry clients, external vendors, partners, and other clusters/ministries to support solution delivery and service excellence.

Apply by: Wednesday, June 25, 2025 11:59 pm EDT