Manager, Business Services, Systems and Scheduling, Customer Service Operations

Cenovus Energy; Calgary; On-site; CAD 90,000 - 150,000; Full time

Job summary

Join a forward-thinking energy company as a Manager in Business Services, Systems, and Scheduling. This role involves leading a dynamic team, managing customer service business systems, and overseeing operations related to heavy crude oil and diluents. The ideal candidate will have extensive experience in pipeline systems and inventory management, along with strong analytical and leadership skills. Embrace the opportunity to contribute to innovative projects in a company committed to sustainable development and operational excellence. If you're ready to make a significant impact in the energy sector, this role is for you.

Qualifications

• 12+ years of experience in pipeline systems operations and inventory management.
• Proven success in managing complex initiatives and projects.

Responsibilities

• Manage CSOS performance, governance, and development of business systems.
• Lead daily operations and scheduling as a working leader.
• Develop training strategies and materials for users.

Skills

Pipeline Systems Operations

Inventory Management

Business Analysis

Quantitative Modeling

Cost/Benefit/Risk Assessments

Education

Bachelor’s degree in Commerce

Bachelor’s degree in Business

Bachelor’s degree in Computer Science

Job description

Manager, Business Services, Systems and Scheduling, Customer Service Operations

Location: CA-AB-Calgary | Type: Full time | Posted: 3 Days Ago | Application Deadline: May 13, 2025 | Requisition ID: R-409008

About this opportunity:

The Husky Midstream Manager, Business Services, Systems and Scheduling, Customer Service Operations is part of a participative leadership team responsible for leading, managing, and promoting the growth of a team of direct and indirect reports, aligning with the business’ strategic plan. The role manages customer service business systems, operational projects in provisioning commercial services, and the execution of scheduling movements and inventories of heavy crude oil, diluent, and synthetics on the HMGP Systems.

What you’ll do:

1. Manage CSOS performance, governance, and development of business systems, processes, roadmaps, and budgets.
2. Ensure daily operations and scheduling are performed thoroughly.
3. Consult and inform across lines of business and management reporting.
4. Manage supply and delivery across assets like Lloydminster Refinery, Upgrader, Carriers, and Trunklines.
5. Lead daily operations and scheduling as a working leader.
6. Participate in restriction, curtailment, or apportionment activities.
7. Support new business changes, rollout, and transition to in-service.
8. Investigate, diagnose, resolve issues, and assess partner readiness.
9. Develop training strategies and materials; direct training for users.
10. Oversee system requests, prioritization, and support from IS and external parties.
11. Manage system change control, audits, and application issues.

Who you are:

Our ideal candidate will have:

• Legal authorization to work in Canada.
• 12+ years of experience in pipeline systems operations and inventory management.
• Bachelor’s degree in Commerce, Business, or Computer Science (asset).
• Proven success in managing complex initiatives.
• Value management skills, including cost/benefit/risk assessments.
• Business Analysis or Systems Analyst certification (asset).
• Advanced skills in quantitative modeling, optimization, and systems thinking related to energy/software development (asset).

We consider transferable skills and alternative experience/education combinations.

Note: Application deadline is May 12th, 2025, 11:59 PM MT.

Internal candidates will be assessed based on performance, competencies, and discussions with their current leaders.

Ranked as one of Canada’s Best Employers in 2025, Cenovus offers competitive rewards, programs, and career development opportunities. Learn more.

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Accessibility support is available; contact [e-mail].

Who we are:

An integrated energy company headquartered in Calgary, with operations across Canada, Asia Pacific, and the US, committed to sustainable development, safety, innovation, and environmental, social, and governance considerations.

About Husky Midstream (HMGP):

Owns and operates 2,200 km of pipeline, storage capacity, and other infrastructure assets, responsible for blending Western Canadian Select crude oil.

Partnership Structure:

Owned by CK Infrastructure Holdings Limited (16.25%), Power Assets Holdings Limited (48.75%), and Cenovus Energy Inc. (35%). Cenovus is the operator. Visit huskymidstream.com for more info.

Follow us on social media and visit Cenovus.com for more details.

We value diversity, inclusion, and a respectful workplace. Learn about our initiatives and networks at Cenovus.com.

Roles may be adjusted to meet business needs. Title and salary depend on skills and experience.

Interested? Click Apply. Current employees should apply via our internal career site.

Our operations include oil sands, offshore projects, and refining across North America and Asia, with shares trading as CVE on the TSX and NYSE.