Manager, Business Services Project Management

Relevance; Montreal; On-site; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Telework equipment reimbursement

Job summary

Desjardins is seeking a Manager, Business Services Project Management to lead delivery across multiple sectors. You will ensure accountability, drive value, and coordinate with sponsors, teams, IT partners, and external suppliers to deliver programs on time and within budget.

You will manage cross‑sector delivery in a complex environment, coach project leaders, apply best practices, and promote diversity while aligning with the organization’s strategic objectives and client needs.

Qualifications

• Bachelor's degree or equivalent in a related field
• PMI licence or equivalent certification preferred
• Minimum nine years of relevant experience with five in a management role
• Experience in project/program management across cross‑sector delivery
• French language knowledge required; strong English skills expected

Responsibilities

• Be responsible for delivering your department’s projects while meeting objectives, deadlines and budgets
• Maintain a high‑level view of the projects and programs, monitor delivery, identify risks and dependencies
• Coach and manage performance of project leaders and develop talent plans
• Collaborate with sponsors, delivery teams and IT/business partners to optimize solutions and rollout
• Promote best practices, drive faster delivery, and align with strategic objectives

Skills

Courage

Develops talent

Drive results

Teams

Education

Bachelor's degree in a related field

PMI licence

Job description

The Business Services Project Management Department is staffed by a number of project leaders and program managers. The department helps project sponsors, project teams, sector managers, IT partners and external suppliers develop and deliver projects. These projects cover various aspects of the business portfolio, such as business services, capital markets, data and analytics and digital services. As Manager, Business Services Project Management, you act as a delivery manager, ensuring accountability and collaborative leadership in the execution and delivery of your sector’s projects and programs. You accelerate the delivery of value and the realization of benefits for our members and clients. You’ll work in direct and matrix management mode in this role. More specifically, you will be required to:

• Be responsible for delivering your department’s projects while meeting business objectives, deadlines and budgets
• Maintain a high-level view of the projects and programs under your responsibility, help monitor overall delivery performance and highlight risks, issues, dependencies and coordination or escalation needs for your sector
• Coach and manage the performance of various levels of project leaders and implement individual skills development plans for your team
• Collaborate with key managers, project sponsors and delivery teams (including suppliers) and develop partnerships with IT and business sector teams to optimize solution development and rollout
• Make sure that conditions are always optimal for successful execution throughout project or program lifecycles to accelerate the delivery of value and the realization of benefits for members and clients
• Ensure best practices are applied and help to improve practices to maximize the achievement of commitments and speed up delivery
• Develop and maintain an understanding of the sector’s business reality, strategic objectives, priorities, requirements, challenges and issues
• Contribute to the effective planning and launch of projects and suggest the delivery approach that’s best suited for the context and business strategies
• Support the administrative unit’s business plan by managing individual and team performance
• Adopt management and communication practices to facilitate change management, attract and retain talent, develop skills, engage teams and promote diversity, while upholding the organization’s values
  

What we offer*

• Competitive salary and annual bonus
• 4 weeks of flexible vacation starting in the first year
• Defined benefit pension plan that provides predictable, stable income throughout retirement
• Group insurance including telemedicine
• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field
• A minimum of nine years of relevant experience, including five years in a management role
• Please note that other combinations of qualifications and relevant experience may be considered
• Project or program management experience, primarily in a context of cross-sector delivery in a complex environment
• PMI licence
• Knowledge of French is required
• Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients

• Courage
• Develops talent
• Drive results
• Teams

Equity, Diversity, Inclusion and Accessibility

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management (FG)