Manager, Business Services

Legal Aid Ontario; Toronto; Hybrid; CAD 101,000 - 132,000; Full time

Job summary

A legal aid organization in Toronto seeks a Manager for Business Services to support strategic planning and operational management. The ideal candidate should possess a degree in Business Management and extensive experience in project management. This role offers a hybrid work model and a salary range of $101,482 to $131,933 per year.

Qualifications

• Minimum 10 years combined experience in education and leadership roles.
• At least 6 years of business and project management experience.
• Experience with reporting and evaluation methodologies.

Responsibilities

• Lead the development and management of business and strategic plans.
• Support VP with key divisional change management strategies.
• Coordinate financial oversight and departmental procurement activities.

Skills

Client-focused service

Analytical and strategic thinking

Financial management

Project management

Excellent oral and written communication

Interpersonal skills

Education

Post-secondary degree in Business Management or similar

Tools

MS Office Suite

Job description

Overview

Union: Non-union

Job Number: J0825-0533

Job Title: Manager, Business Services

Job Type: Contract

Contract Duration (months): 6 months

City, Province, Country: Toronto, Ontario, Canada

Job Location: Toronto

Job Category: Management / Consulting

Job Classification: SPG3

Role Designation: Flexible Hybrid - In person days can be flexible from week to week subject to manager approval and operational requirements.

Open Positions: 1

Posting Date: September 15, 2025

Closing Date: September 29, 2025

Salary: $101,482.00 - $131,933.00 / Year

Legal Aid Ontario employees are committed to making a difference in the lives of our clients.

As an integral partner in the Justice system, working at Legal Aid Ontario is more than just a job. It\'s an opportunity to help people who need it the most; to ensure each client receives the access to justice afforded to them under the law.

If you are looking for a new challenge in your already meaningful career with a team dedicated to justice, and innovation in a flexible and supportive work environment consider this opportunity below.

Building a diverse workforce that represents the communities we serve while promoting a safe culture and work environment that dismantles systemic barriers, welcomes fresh perspectives and embraces differences as a priority is a core value at LAO. LAO encourages applicants from equity-seeking groups, including but not limited to individuals who are First Nations, Inuit or Métis, Black and racialized, as well as persons with disabilities, women and members of the 2SLGBTQ+ community.

We recognize the value of equity, diversity and inclusion and are committed to addressing systemic barriers, and prioritizing, attracting and retaining diverse staff. All interested and eligible people will be considered, with due consideration to all protected grounds under the Ontario Human Rights Code.

Legal Aid Ontario values integrity, respect, responsiveness, excellence, independence, accountability, openness and consistency. Our recruitment process reflects our commitment to equity, diversity and inclusion. Accommodations are available throughout the recruitment process as well as during employment at LAO. Please direct any accommodation requests to our recruitment team.

Primary function

The ideal candidate for this role will be a results-oriented, client-focused individual. The Manager, Business Services will play a pivotal role in supporting the Vice President in the delivery of the divisional mandate and LAO Strategic Plan, strategic and operational planning as well as the general day-to-day management of the Operations division.

Home Location: Provincial Office - Toronto

Secondary / Other Locations: Not applicable

Reporting to: Vice President, Operations

Key accountabilities

• In partnership with the Operations management team, lead the development and management of business and strategic plans for the division
• Support the VP, Operations with key divisional change management strategies and activities
• Significant collaborator and team player; able to share ideas, facilitate and garner consensus across different perspectives
• Build and maintain linkages and alignment between the divisions plans and those across other parts of LAO
• Support the Vice President in developing and coordinating activities to assist in productive relationships with stakeholders
• Lead special projects, including the management of project plans, timelines, deliverables, budget and change management components
• Develop and review departmental briefing notes on behalf of the Vice President
• Coordinate reporting and the risk management process for the division
• Working closely with the Business Advisor, coordinate financial oversight activities for the division in collaboration with Finance Department, including review of budgets
• Provide support to the Operations management team on divisional procurement activities
• Gather data from existing internal / external data sources, synthesize and analyze to aid in understanding of material and make recommendations to address challenges as required
• Collect and analyze data in order to conduct a risk assessment and provide strategies to manage risk
• Co-ordinate and work in collaboration with human resources in support of labour relations matters within the division
• Co-ordinate and work in collaboration with the business managers across LAO
• Support effective operations management processes and procedures
• Oversee the development of work plans and timelines, and develop reporting and tracking systems
• Promote and demonstrate a commitment to diversity, accessibility, equity and inclusion
• Provide advice, guidance and direction to departmental staff

Required skills & experience

• Post secondary degree in Business Management, Business Administration or a similar discipline, and / or a minimum of 10 years combined experience and education
• Minimum 6 years business and project management experience
• Broad knowledge of LAO’s policies, business practices and procedures
• Experience with reporting and evaluation methodologies and project management
• Minimum 2 years of financial management experience or equivalent skills and knowledge
• Proven analytical and strategic thinking skills
• Experience with the management and reduction of risk
• Strong sense of client focused service
• Proven ability to work under pressure to meet timelines while being responsive to stakeholders
• Ability to manage multiple projects concurrently
• Ability to prioritize competing issues effectively
• Excellent oral, written and presentation skills
• Excellent relationship management and interpersonal skills with the proven ability to facilitate decision-making and influence change
• A demonstrated high level of computer skills including MS Office suite
• Professional, positive, and supportive team player
• Attention to detail, excellent organizational abilities,
• Strong consultation, facilitation, and negotiation skills
• Experience working with confidential and sensitive information