Manager, Business Process Management (Operations)

Travelers; Toronto; On-site; CAD 85,000 - 110,000; Full time

Job summary

Travelers is looking for a Manager in Business Process Management to optimize operations and enhance efficiency in Toronto. The ideal candidate will possess a Bachelor's Degree, at least 4 years of experience in operations, and familiarity with methodologies like Six Sigma. Join our innovative team to make impactful changes and drive performance across various initiatives.

Benefits

Health Insurance from day one

Retirement benefits including 401(k) match and a Pension Plan

Minimum of 20 days Paid Time Off plus holidays

Wellness programs including mental health support

Volunteer and community engagement programs

Qualifications

• 4 years of experience in operations, project collaboration, or related fields.
• Familiarity with Six Sigma and Agile methodologies.
• Experience managing complex projects.

Responsibilities

• Identify opportunities and problems through root cause analysis and stakeholder engagement.
• Assess and recommend process improvements, leading mid-complexity initiatives.
• Manage end-to-end execution of operational components of initiatives.

Skills

Analytical skills

Communication skills

Relationship-building skills

Strategic thinking

Education

Bachelor's Degree

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Job Category

Operations

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Employees are also eligible for performance-based cash incentive awards as part of our comprehensive compensation and benefits program.

Salary Range

Target Openings

What Is the Opportunity?

Our enterprise operations teams deliver differentiating customer and agent experiences, drive revenue and underwriting results, and foster a culture of innovation and efficiency. The Business Process Management (BPM) team manages and improves performance of end-to-end processes critical to business, exploring opportunities to advance process capabilities and collaborating with business partners to ensure understanding of initiatives and strategies. As a Manager in BPM, you will optimize business processes to enhance operational effectiveness and efficiency, support and influence strategy, and ensure business continuity. You may lead a team or project teams to align actions with enterprise goals.

What Will You Do?

• Identify opportunities and problems through root cause analysis, active listening, and stakeholder engagement across teams and processes.
• Assess and recommend process improvements, securing stakeholder buy-in for changes and leading mid-complexity improvement initiatives.
• Oversee impact assessment, implementation, and execution of initiatives.
• Manage the end-to-end execution of operational components of initiatives, including benefits monitoring, risk management, and maintenance.
• Evaluate tools and procedures for efficiency and automation opportunities.
• Analyze data and KPIs to identify process gaps and drive improvements.
• Facilitate workflow updates and design sessions for process enhancements.
• Assist in prioritizing efforts and resource allocation.
• Own and optimize performance of processes, capabilities, or technologies as needed.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor’s Degree
• Familiarity with Six Sigma and Agile methodologies
• Experience managing complex projects
• Proficiency in Microsoft PowerPoint and Excel
• Excellent communication skills for all management levels
• Strong relationship-building skills in cross-functional teams
• Analytical skills to evaluate processes
• Strategic thinking and sound judgment
• Knowledge of emerging platforms and technologies

What is a Must Have?

• 4 years of experience in operations, project collaboration, or related fields

What Is in It for You?

• Health Insurance from day one for employees and eligible family members
• Retirement benefits including 401(k) match and a Pension Plan
• Minimum of 20 days Paid Time Off plus holidays
• Wellness programs including mental health support
• Volunteer and community engagement programs with matching gifts and rewards

Employment Practices

Travelers is committed to diversity, equity, and inclusion. We are an equal opportunity employer dedicated to fostering an inclusive workplace where differences are celebrated and all employees can thrive.