Manager, Business Operations & Optimization

Sephora; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

Sephora Canada is looking for a Manager in Business Operations & Optimization to enhance retail operations. This role involves optimizing staffing, streamlining processes, and managing cross-functional projects. Candidates should have 5+ years of retail operations experience and strong analytical and leadership skills. Join a passionate team that values diversity and inclusion, offering generous benefits and opportunities for growth.

Benefits

Flexible benefits options

Employee Assistance Program

Generous time off

Swag and free products

Qualifications

• 5+ years of retail operations experience.
• Experience with scheduling program implementation.
• Proficiency in relevant workforce management tools.

Responsibilities

• Lead and optimize key processes in retail operations.
• Educate store leadership on scheduling practices.
• Develop programs to enhance employee engagement.

Skills

Analytical skills

Interpersonal skills

Communication skills

Organizational skills

Project management

Leadership qualities

Problem-solving skills

Attention to detail

Decision-making skills

Flexibility

Tools

Microsoft Office

Workforce management tools

Job description

Job Type:
Full Time
Function: Retail Operations
Address: 160 Bloor Street East, 11th Floor, Toronto, ON
Working Model: Hybrid

At Sephora Canada, we’re passionate about finding and sharing beauty in the world. Our constant innovation, ability to see and lead trends, and focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We celebrate our communities, differences, experiences, and our employees’ spirit.

ABOUT THE ROLE:

As the Manager, Business Operations & Optimization, you will lead and optimize key people-focused processes and operational programs across our retail organization. This role ensures operational excellence in people operations, including staffing & scheduling, HR tools partnership, emergency management, and store administration. You will collaborate with HR, Retail Training & Talent Development, DE&I, and Retail Leadership teams across Canada and North America to support a seamless store support structure that enhances productivity, employee experience, and operational consistency.

WHAT YOU'LL DO

• Educate store leadership on effective scheduling practices and optimize staffing using tools like Dayforce.
• Streamline workflows to improve efficiency, reduce costs, and increase employee satisfaction.
• Lead crisis management protocols to ensure safety and emergency readiness.
• Partner on cross-functional projects, aligning decisions with business strategy.
• Develop programs to foster employee engagement, collaboration, and growth.
• Prepare and present operational metrics reports to senior management.
• Maintain systems such as the Store Information Portal and Master Data Management.
• Manage operational programs like employee purchase, password management, and Paid-Out initiatives.
• Collaborate with District Managers, Regional Directors, and Retail teams to align on business objectives.
• Support DE&I initiatives to promote a diverse and inclusive workplace.
• Monitor KPIs, optimize scheduling, and clarify role descriptions.
• Oversee multiple projects, ensuring continuous improvement.
• Travel to Sephora stores as needed to support on-site processes.

WHAT YOU BRING

• 5+ years of retail operations experience, with successful scheduling program implementation.
• Proficiency in workforce management tools and strong analytical skills.
• Excellent interpersonal and communication skills.
• Strong organizational skills and project management ability.
• Leadership qualities and proactive problem-solving skills.
• Commitment to process improvements and creative solutions.
• Attention to detail and high work standards.
• Decision-making and critical thinking skills.
• Proficiency in Microsoft Office and workforce management tools.
• Flexibility to travel as needed.
• Alignment with Sephora’s core values and commitment to an inclusive culture.

WHY YOU'LL LOVE WORKING HERE:

• Be part of a passionate, inspiring team.
• Work with top industry talent.
• Access to LVMH’s global opportunities.
• Support causes via our Gift of Giving Program.
• Flexible benefits options.
• Employee Assistance Program and Well-Being initiatives.
• Generous time off, holidays, and work-life balance support.
• Enjoy our swag, free products, and discounts.

Sephora Canada is committed to diversity, equity, and inclusion. We welcome all candidates and provide accommodations during the recruitment process and employment.