Manager, Business Development Support

Desjardins Group; Mascouche; Hybrid; CAD 70,000 - 100,000; Full time

Job summary

A leading company in financial services seeks a Business Development Support Manager to lead a team focused on driving performance, managing risk, and promoting a high-quality service culture. This role involves strategic oversight, team motivation, and enhancing operational processes while ensuring alignment with Desjardins's cooperative values. A bachelor's degree and extensive relevant experience are essential, alongside strong leadership skills and fluency in French.

Benefits

Competitive salary and annual bonus

4 weeks of flexible vacation starting in the first year

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness expenses

Qualifications

• Minimum of two years relevant experience required.
• Knowledge of French is mandatory.

Responsibilities

• Lead, coach, and motivate a team to enhance skills and engagement.
• Develop and monitor business strategies in alignment with corporate priorities.
• Implement and improve service efficiency and profitability.

Skills

Decision quality

Develops talent

Drive results

Engagement

Work processes

Education

Bachelor's degree in a related field

Job description

As a business development support manager, you support Desjardins's strategic priorities by leading your department, tapping into its full potential and meeting the needs and expectations of members and clients. You're responsible for the strategic and operational management of a team responsible for specialized activities. You oversee your team's performance in terms of service quality, productivity and operational efficiency. You draw up and monitor a business plan that addresses priorities, challenges and objectives. You ensure unit performance, and sound and prudent risk management in accordance with standards. You follow up on results. You draw on your ability to make quality decisions and drive results to effectively manage your department's employees and performance. You oversee employees' skills development and maintain high-quality service. The ability to build effective teams and develop talent is therefore essential. You serve as a coach for at-risk files and credit practices, provide advisory services and specific recommendations. Your team handles sales-related operations. Your unit's work requires in depth knowledge of your line of work and comprehensive, detailed knowledge of the organization. More specifically, you will be required to:

• Support your immediate supervisor by helping to develop business strategies in line with Desjardins's strategic priorities and the unit's challenges.

• Ensure sound risk management of the Desjardins Business centre.

• Ensure the quality of services and business relationships with various partners.

• Implement and monitor the action plan to achieve target results. Ensure that the action plan is integrated with other sectors' performance management action plans.

• Put in place management and communication practices that promote talent acquisition and management, team synergy and change management, in keeping with Desjardins's values.

• Lead, coach and motivate the team to develop skills, boost engagement and empower employees.

• Implement and develop a competitive, profitable service offer that incorporates partnerships with other components.

• Ensure the efficiency and continuous improvement of processes, and boost profitability.

• Promote the Desjardins brand and strengthen the organization's roots in the community.

• Uphold Desjardins's cooperative values.

What we offer*

• Competitive salary and annual bonus

• 4 weeks of flexible vacation starting in the first year

• Defined benefit pension plan that provides predictable, stable income throughout retirement

• Group insurance including telemedicine

• Reimbursement of health and wellness expenses and telework equipment

* Benefits apply based on eligibility criteria.

What you bring to the table

• Bachelor's degree in a related field

• A minimum of two, three, four, five, six, seven, eight, nine, ten years of relevant experience

• Please note that other combinations of qualifications and relevant experience may be considered

• Knowledge of French is required

Decision quality, Develops talent, Drive results, Engagement, Work processes

#LI-Hybrid

Trade Union (If applicable)

At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.

If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!

Job Family

Management (FG)

Unposting Date

2025-07-18