Manager, Business Applications

Travel Alberta; Calgary; On-site; CAD 85,000 - 110,000; Full time

Job summary

A provincial tourism organization in Alberta is looking for a Manager of Business Applications to oversee SaaS solutions and lead IT projects. The ideal candidate will have substantial experience in enterprise application management, strong leadership skills, and a knack for vendor management. This hands-on role requires a candidate with a solution-oriented approach to enhance processes and efficiency, contributing to the organization’s strategic goals.

Qualifications

• 8+ years of experience in enterprise application management or IT operations.
• 5+ years in a leadership role managing teams and external partners.
• Proven experience in business analysis and translating business requirements.

Responsibilities

• Oversee the management and optimization of Travel Alberta’s SaaS-based business application ecosystem.
• Provide oversight of business application projects from initiation to completion.
• Manage relationships with external vendors and service providers.
• Mentor and coach team members to build a high-performing team.

Skills

Application management

Project management

Vendor management

Problem solving

Strong communication skills

Education

Bachelor’s degree in Information Technology or related field

Tools

SaaS applications

IT governance frameworks

Project management methodologies (PMP or Agile)

Job description

Overview

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Work. Wonders. Get inspired - Adjust Your Altitude in Alberta, Canada—come and be a part of this amazing organization.

At Travel Alberta, we are redefining what it means to be a tourism and economic development leader in Canada. As the provincial destination management organization, we’ve embraced an ambitious goal: doubling Alberta’s tourism sector to $25 billion in annual visitor spending by 2035. This bold vision reflects our commitment to transforming Alberta into a premier destination for both visitors and investors, driving sustainable economic growth while creating unforgettable itineraries and experiences that showcase our breathtaking landscapes, vibrant cities, and rich cultural heritage.

Position Summary

Reporting directly to the Chief Technology Officer (CTO), our Manager, Business Applications combines application management and oversight with hands-on execution, ensuring technology solutions deliver measurable business value. Our Manager is responsible for overseeing and supporting all business applications while providing leadership across all IT projects. This role emphasizes building strong, collaborative partnerships with business units to understand their objectives and challenges, then translating those needs into technology-driven solutions that deliver measurable business value. The Manager will act as a trusted advisor, guiding stakeholders in leveraging technology to improve processes, enhance efficiency, and achieve strategic goals. In addition, the role requires exceptional leadership in vendor management—establishing clear expectations and ensuring external partners consistently meet performance standards and deliver on commitments. This is a hands-on role that requires adaptability, technical proficiency, and a proactive approach to problem-solving. Travel Alberta’s application ecosystem is predominantly SaaS-based, which means the role involves overseeing the full lifecycle of these solutions—from selection and implementation to optimization and ongoing performance management.

Key Responsibilities

• Application Management: Oversee the management and optimization of Travel Alberta’s SaaS-based business application ecosystem. Ensure applications are integrated, secure, and aligned with business needs. Provide hands-on support when necessary to troubleshoot and resolve application issues.
• Project Management: Provide oversight of business application projects from initiation to completion, ensuring alignment with organizational priorities. Implement governance structures and project management best practices. Monitor progress, manage risks, and ensure timely delivery of IT projects.
• Vendor Management: Manage relationships with external vendors and service providers, ensuring accountability and performance. Monitor adherence to service-level agreements (SLAs).
• People Leadership: Mentor and coach team members to build a high-performing team. Foster a culture of collaboration, accountability, and continuous improvement.

Required Qualifications

• Education: Bachelor’s degree (or equivalent experience) in Information Technology, Computer Science, or a related field.
• Experience: 8+ years of experience in enterprise application management, IT operations, or related roles. 5+ years in a leadership role managing teams and external partners.
• Technical Skills: Proven track record working on or leading IT projects, including governance and stakeholder communication. Strong background in vendor management and performance oversight. Hands-on experience supporting SaaS-based applications and ensuring their integration and optimization. Familiarity with business intelligence platforms and how they enable data-driven decision-making. Strong ability to understand and interpret AI concepts, tools, and applications. Strong understanding of IT governance frameworks, compliance, and risk management. Proven experience in business analysis and translating business requirements into effective technology solutions. Proficiency in project management methodologies (PMP or Agile certifications are an asset). Experience managing budgets, licenses, and technology procurement. Strategic thinker with a hands-on approach when needed. Collaborative, adaptable, and able to build strong relationships across business units. Experience with ITIL or similar service management frameworks for structured incident and change management. Knowledge of cybersecurity best practices and experience implementing security controls in SaaS environments. Understanding of change management (e.g., PROSCI) to support organizational adoption of new technologies. Financial acumen for managing technology budgets and cost optimization strategies. Experience in vendor selection and RFP processes, especially for enterprise SaaS solutions.
• Problem Solving: Ability to analyze complex issues and develop practical, innovative solutions. Comfortable making decisions in ambiguous situations while balancing strategic and operational priorities.
• Communication Skills: Strong verbal and written communication skills with the ability to engage both technical and non-technical audiences. Skilled at stakeholder engagement and building consensus across diverse teams.
• Additional Requirements: Familiarity with Alberta’s tourism industry is an asset.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales, General Business, and Education
• Industries: Wireless Services, Telecommunications, and Communications Equipment Manufacturing

We kindly thank all agency partners, we will NOT require support to fill this role. We kindly request no phone calls nor emails.