Manager, Branch Administration CIBC Wood Gundy

CIBC; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player seeks a dedicated Manager of Branch Administration to lead a dynamic team within a bustling banking environment. This role focuses on fostering a positive work culture, enhancing operational efficiency, and ensuring exceptional client experiences. As a leader, you will empower your team while managing branch operations and addressing client needs effectively. If you're passionate about people management and operational excellence, this is a fantastic opportunity to make a significant impact in a forward-thinking organization that values your contributions.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Experience in managing branch operations and administration.
• Strong people management skills to lead and coach staff.

Responsibilities

• Oversee day-to-day branch operations and administration.
• Create a culture of operational excellence and efficiency.

Skills

Active Listening

Client Service

Customer Experience (CX)

Interpersonal Communication

Leadership

Operational Efficiency

People Management

Product Knowledge

Work Collaboratively

Education

Canadian Securities Course

IR Registration Licensing

Job description

Manager, Branch Administration CIBC Wood Gundy

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Manager, Branch Administration CIBC Wood Gundy

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We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You'll Be Doing

The Manager Branch Administration has people management responsibility for the L05 & L06 Branch Administrators and select members of the branch support team for large branches generating at least $50 M in annual gross revenue. These accountabilities include creating a positive work environment, leading and coaching the Branch Administrators on their People Leadership skills, developing employee capability and managing performance. In addition the Manager Branch Administration will have President’s and Chairman’s club IA Support Team members report into this role.

The incumbent is also responsible for overseeing and effectively managing the day-to-day branch operations and administration. This includes proactively identifying opportunities to increase operational effectiveness, acting as a senior point of escalation in resolving branch issues and employee/Investment Advisor conflicts/concerns, facilities management and technology support.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement will be discussed at the time of your interview.

How You'll Succeed

People Management-Create and foster a positive work environment to deliver high levels of performance and employee engagement. Lead and coach the L05 & L06 Branch Administrators and President’s and Chairman’s club IA Support Team members. Partner with Talent Acquisition, Branch Staffing and HR to source, hire and onboard high potential employees. Work with employees to understand their capabilities and skills, and provide regular coaching to help them develop. Provide fair and accurate formal and informal feedback. Identify and remove obstacles to performance. Explain how performance expectations align with business priorities. Work with HR on performance management issues and ensure timely follow through. Motivate, recognize and appreciate employees through informal and formal recognition programs (i.e. Moment Makers, Anniversaries). Empower employees by referring them to the resources and the tools available to address IA and client inquiries. Act as a champion of CIBC’s vision and values and ensure employee adherence.

HR Management- Support, mediate and resolve branch issues, conflicts and concerns. Escalate and partner with HR on employee issues and concerns as required. In partnership with WG Staffing, manage branch staffing levels. Ensure appropriate approvals are obtained for new hires and staff changes.

Monitor workloads and schedules, and align support according to Branch and IA requirements. Support and coordinate hiring and onboarding of all staff.

Provide counsel and guidance to staff on HR and Operational issues and questions.

Branch Operations- Create a culture of operational excellence. Ensure the branch is managed efficiently and effectively, and implement Branch and Corporate initiatives. Identify opportunities for increased efficiency; monitor and control branch budget and expenses to ensure profitability. As the point person on premises, liaise with various stakeholders (i.e. landlords & Head Office) to resolve premises and real estate issues. Address operational issues that arise quickly; escalate as necessary and communicate to staff accordingly

Support the implementation of new technology systems and upgrades.

Provide product knowledge and technical training to all staff on technology upgrades and enhancements.

Governance and Controls- Minimize risk by ensuring that employees adhere to established workplace policies, practices and procedures. Ensure provision of a safe work environment in which to work by following CIBC policies and procedures. Champion and monitor participation in corporate mandatory e-learning.

Client Experience and Satisfaction- Role model how to address and quickly resolve complaints to ensure a positive client experience. Support resolution of client complaints.

Who You Are

• You embrace and advocate for change. You continuously evolve your thinking and the way you work in order to deliver your best. Advanced communications skills to disseminate an array of information to branch staff.
• You’re a certified professional. Successful completion of the Canadian Securities Course and IR registration licensing requirements.
• You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way. Superior problem-solving skills sufficient to resolve issues and conflicts throughout the day.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference. Superior organizational and time management skills sufficient to deal with numerous activities with varying degrees of priority
• You are a caring and accountable leader. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance. Strong people management skills to work effectively with and to manage and coach support staff and people managers in multiple locations.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. Ability to meet the needs of staff in a highly competitive environment where staff and client mobility is high.
• You can demonstrate experience in Wood Gundy operations/practices/procedures and Head Office operations. Extensive experience in the financial services and brokerage industry in a similar capacity.
• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
• You're digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Values matter to you. You are your own person at work and embody our values of trust, teamwork, and accountability.
  
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
• Subject to plan and program terms and conditions
  
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
  
  

Job Location

333 Bay Street, 28th floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Active Listening, Client Service, Customer Experience (CX), Interpersonal Communication, Leadership, Operational Efficiency, People Management, Product Knowledge, Work Collaboratively

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Banking

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